Dupage Imaging Center

I have been going to Dupage Imaging for the past 20 years, a majority of my appointments were when I was diagnosed with Hodgekin’s Disease back in 1993. I recently had to have a Thyroid ultrasound, due to a preventative test done at work, along with my past history involving radiation treatments.
Had the ultrasound and received the report. I told the technician about my medical history, including the fact that I had radiation to the chest and neck area. The report itself is not detailed in the least bit, and only notes the reason for the scan was a preventative screening I had. There wasn’t any notation about the radiation treatments, and how that could affect what was on the report. My primary care has recommended that I go see an endocrynologist, and everything from square one will have to be explained.
It seems everyone in all industries is in such a hurry to get things done, and is not willing to put in the extra detail to make their work complete. This is a medical report that will get passed to different docs, yet is missing some pretty important information. Having a live person available to talk to would be helpful also, but again cost cutting measures involve automation therefore big lack of customer service.
For routine tests and xrays have never had any issues, but this recent experience showed lack of detail. The type of medical facility should not be one that skimps on information given to patients and especially to doctors for analysis.

My wife has been back now three years in a row! Three years in a row she has sat in that office! Personnel does not know how to take good images! Three years in a row with call backs that they «see» something, and there is nothing — nothing except a big bill. Preventative check ups are covered 100% and the insurance only pays $ 64.00 for this (mine does anyway), but call backs run $ 300+ If you haven’t met your deductible, you get stuck with the bill. This place has something going on. Same thing happened to a close friend of my wife’s, she is now on two years in a row of call backs, she said she will not go there anymore and my wife has had enough as well. Something is just not right here. They’re making their money on call backs. Eight women in the call back office that day and they all walked away with a clean bill of health. My wife has been to two of their imaging offices, 908 N Elm and 6311 S Cass Ave. I know better safe than sorry but, get it right the first time. All that worrying because of incompetence.