Smith-Perry Eye Center

I saw the negative reviews and felt compelled to write a review for dr smiths practice. I have been going to see dr smith for decades. His practice is professional and very knowledgable in their field. I have severe eye site and i mean very severe i wouldnt trust my eyes with anyone else. I am very pleased with dr smiths attention to detail and his clear communications of his path to correcting my vision along with feedback about other options. The only issue my wife and i have ever had with his practice is the semi unprofessionism of some of the front desk staff but honestly they may or may not work there any longer so i cant hold that against dr smith because sometimes employees are just there for a paycheck. All in all i would highly recommend dr smiths practice.

Dr. Brian Smith is an expert in his field. He is both polite and a great surgeon. I was referred to Dr. Smith by a plastic surgeon because he said Dr. Smith has more experience with the eye and has been doing this particular surgery for over 25+ years. Dr. Smith immediately diagnosed my left eye with ptosis and said he would be able to fix my lid. He did a superb job and actually removed the scar tissue left by a previous surgery to address the same problem. The office is very warm and the staff very professional and friendly. I would never go anywhere else and always refer Dr. Smith for eye exams, and most importantly eye surgeries, whether for an emergency, or cosmedic. When checking out, the office staff makes sure everything went well and in all, every visit is very positive and extremely informative. Your overall expectations are his main priority and I highly recommend Dr. Smith for your next visit!

I called Smith– Perry Eye Center because I lost vision in my left eye for about two minutes. I have seen Dr. Smith for routine eye visits in the past so his office was a natural choice.
When I called his office the woman that answered the phone really calmed my nerves about my loss of vision and told me to come right over. I was so relieved they didn’t make me wait until the end of the day (which is how my family Dr. handles emergencies)
When I arrived the staff seemed to remember me and I was greeted as an old friend.
I was soon able to see Dr. Smith who examined my eyes and diagnosed my problem immediately. He went on to explain in detail what an ocular migraine was.
As I was checking out the ladies at the front desk were very kind and gave me a pair of disposable sunglasses to help with the outside glare and even asked me how I was feeling.
I would highly recommend Dr. Smith and his wonderful staff for any eye care needs!

I decided not to go with my vision plan and just use my medical insurance for my doctor visits and then pay out of pocket, rather my Health Flex Spending plan for my eyeglasses.
My co worker originally recommended Dr Smith as I live a few towns over so the location is convenient. Appointments are always running on schedule when I’ve been there for my visits, the office is clean, but I will have to chime in on another review here about the desk staff. I don’t know if medical offices are where some of them should be working, but … I’ve experienced better. This past visit, no greeting, and really no closing as she just left me standing there after handing me my insurance card and finally said «ok, you’re done» I think some training needs to be done to that end or something!
Other than that, my visits with Dr Smith are always pleasant.
I take my prescriptions with me because I’ve eyeballed some of the prices on the frames in the office and they are out of my price range… though, nice selection.
And a major plus… upon checking out, you can get drops in your eyes so you don’t have to leave and drive home with your eyes still dialated. You DO have to request this, they don’t offer it.

I came to Smith-​Perry because I noticed that the words on street signs had become blurry from a distance. I wanted a thorough exam so decided to go to Dr. Smith instead of my usual optometrist. His staff was friendly, and helped explain to me I should use my VSP insurance towards any contacts or glasses I might buy. Ended up trying contacts for the first time and loved them! Dr. Smith found me the perfect kind that don’t dry my eyes out and the words are crisp again. His staff orders my contacts promptly and I usually get them within a couple of days. I would definitely recommend Dr. Smith if you need a good and detailed exam.

My experiences with Smith-​Perry has gone from disappointing to downright dreadful. I would actively recommend avoiding Smith-​Perry.
Start with walking in the door: the office is clean, staff friendly and professional. OK, good so far!
Now let’s move into the eye exam. To start you are seated along the wall with a long group of other individuals waiting to see the doctor. Three, five, even six other patients are lined up and its clear that the system is designed to optimize «production» for the medical practice, not designed to optimize quality of care. Conveyor belt all the way.
So let’s sit down with the doctor. Well first let’s hear him talk about his golf game: Dr. Smith (the owner — I believe Perry is gone) wants to tell you about his time on the links. Nice; it’s always great to hear how others enjoy spending money I give them. Eye exam from there seems to be professional enough but I did feel that Smith had more interest in paying his country club fees then he did offering me great medical care.
Next here come the glasses: I can’t see out of them! Smith-​Perry had actually misdiagnosed my prescription and the glasses were unusable. OK, call, set a new appointment, and come back for a second eye exam. I have nothing but free time on my hands, right? New glasses come back: those, too are wrong (right prescription but the bifocal cut point is set at the wrong location so that I am always lifting my chin to a 45 degree angle to read the computer screen). Now I’m pissed.
Third pair of glasses come back, these ones are right — hooray! These are so good I want a second pair. Order those but when they come back guess what: they’re wrong. Incorrect frame. Bring those back and they replace them at no charge. They even put a 50% credit notation in my file for the next time I come back. Nice!
Fast forward two months. I am on a river rafting trip and lose my glasses (boat flips, long story). I need replacement glasses pronto and order those. They come back and… they’re wrong. Wrong frame, wrong lenses (and full price — no 50% discount applied). That’s it: I’m done. I can’t keep coming back to get things redone the second time that were wrong the first time.
I call and work with the office manager. I want my money back — I’m done with Smith-​Perry. So sorry: we can’t do that. We’ll replace them (and make you Mr. Patient come back for yet another unnecessary appointment caused by an error on our part) but we will not refund your money. A series of cordial and professional conversations followed but the end result was the same: it doesn’t matter how many times we screw up we will not refund your fee. Next stop is therefore a credit card dispute process that I am undertaking now. And of course this post on Unilocal.
Across the totality of services I purchased from Smith-​Perry I probably had 10 appointments (had an eye injury, too, that is not detailed here). Amidst those trips have been multiple journeys for me to go back to their offices after a screw up on their side; lots of time wasted on my part. Even though several thousands of dollars have flowed their way, Smith-​Perry won’t credit my last transaction. They’ll «Make it right» by once again doing over what they didn’t do right the first time; but no credit. Wow.
To be clear (and hopefully fair), my dealings with this firm have been professionally handled. And indeed Smith-​Perry is offering to make good on their latest failure via replacement. But three times is enough. I need a competent medical provider that consistently gets it right the first time, every time. Smith-​Perry should be so embarrassed by their litany of mistakes that they are falling over themselves to refund my money after three errors in a row. My strong recommendation is that you avoid a provider whose business practices are as described here.
Finally, I offer no opinion on the quality of the medical services provided by the firm: I had no issues there in them (eventually) getting those things right.
Caveat emptor

Dr. Smith is great. I absolutely love going to him. However, the front desk staff there is 100% terrible and make the overall experience God awful. First offense was when they tried to bill me three times for one office visit. After explaining to them (and providing a receipt) they still claimed I didn’t pay. This went on for over a year until finally I just gave in and paid the office visit fee, even though I had a receipt showing I had already paid it.
Second offense (and their last) was this past visit. I ordered my contacts through them and asked if I could have it shipped to my house as I don’t live in the area. They said that I’d have to pick it up. My mom went in to pick it up and they gave her the WRONG contacts. When I called to ask if they could now ship them to me to save me any more inconvenience the response was SO rude telling me that I was in the wrong for not getting my contacts myself. They refuse to ship the contacts that I have already paid for after a mistake they made. Awful.
I’m not giving them three strikes — that was it, I would NEVER recommend them to anyone. Which is a shame, the front desk should get it together.