Firestone Complete Auto Care

We are now on a week with NO resolution! We keep getting the run around about how a check was ordered, and when we go into the store, they don’t have it! This check was promised by the district manager Phil and was supposed to be overnighted twice! We do not even go up there anymore, we just call. Yesterday when we called, the manager Johnny Hughes called my husband a liar and hung up on him!!! We had to go to another place to purchase new tires for my car because of my traveling plans and still have NOT received our money back! We have NEVER been treated like this before in our lives! We are in contact with corporate, but no one has contacted us yet! Highly suggest you DO NOT COME TO THIS BUSINESS! They are NOT interested in resolving your issues or complaints! To prove my story, this is what I received from corporate today! I have received a message with the word «escalate» in it three times in the last week! Do yourself a favor and get tires somewhere else!!!
Response By Email (Kirsten B.) (06/​14/​2015 12:07 PM)
Ms. Barnett,
We truly apologize for the delay in contact and we can assure you that this is not typical of our response times. We have escalated you file to our corporate office for resolution. You will receive contact from our corporate office within the next two business days. Again, we apologize for the negative experience that you had with the installation of your tires and for the delay in being contacted.
If you have any further questions or concerns, please do not hesitate to contact us back. We will be more than happy to assist you.
Have a wonderful day!

I’m kinda skeptical about this place. I can in because my car was making a noise cause by the belt and they did fix it and throughly explained what the problem was, not now two weeks later there is another problem, this time amount to more than $ 1,000. Now I’m not saying they cause the problem, but it doesn’t make me feel well to know that I took my car in to get a problem I was aware of fix, only to have another problem that wasn’t there before arise… They do get the job taken care of, but if you have an issue arise afterwards too, you might want to say something, cause I did!

What a great Firestone. Lenny was excellent and so was Eric. Needed some tires quickly, waiting in the waiting room with two young children including a crying baby and the team got us out of there in about 30 to 40 minutes. Great service and we will be going back. A great surprise in this world. Thank you.