Quality Inn Hixson

I picked this place because it was convenient to two places I need to be, and because it didn’t show up on the Bedbug Registry. Those and one really nice desk clerk were the only good things about it. Let’s see … where to start? The entire place smelled like smoke. My non-​smoking room just smelled less like smoke than the hallway. The furniture was literally falling apart, though amazingly, the bed was pretty comfortable. Of all the lights in the room, only two came on. On the desk lamp, which did not come on, the switch was literally falling out of the lamp. I did a housekeeping test by leaving my socks under the covers and a crushed Raisin Bran flake on the floor, and they passed, I guess you would say. The socks were pulled out and thrown on the floor, and the crushed fake had been vacuumed up. However, there was a dirty towel and multiple dust bunnies behind the bed, which I found when I had to pull the bed out to plug in my CPAP. One morning housekeeping knocked on the door and I said I would be leaving in about a half hour. She said OK but she never came back. That night the room was just like I left it. The breakfast was so bad that the desk clerk suggested the horrible eggs (the kind that come cooked in a sheet and they chop them up) would be tastier if I put the sausage gravy on them. The gravy was intended for the dried-​up biscuits and was fairly tasty even though the surface was completely congealed, and it did improve the fake eggs. Yet because it was convenient, I stayed three nights. Then it turned out that I needed to stay one more night. That morning the proprietor happened to be working there. I later found out he has bought up a lot of cheap motels in the area and they are all ratholes. My client had put the room on her credit card, and she was going to have to come by to run it again. She was tied up in an appointment and couldn’t come right then. The proprietor was extremely rude and argumentative, demanding that she be there by 11 with her card OR ELSE. When I tried to work out an agreeable way of solving this problem, he declared that *I* was being argumentative and that he would not extend the say, and I should go get my stuff and GET OUT. I have never been treated so rudely at any hotel in a long life of traveling on business. So the bottom line is DO NOT STAY HERE, UNDER ANY CIRCUMSTANCES!!! I moved to the Holiday Inn Express across the street, which was much more expensive but very nice and congenial.

The room itself was adequate. No major issues, bed was comfortable. However, we were asleep when housekeeping started knocking on the door and tried to come in! I had to start yelling“get out” for her to leave. I called the front desk and they apologized and stated” I’ll tell them to stop”. It sounded very much like this is a common occurrence here. If you want any peace of mind, go somewhere else.

My wife and I stayed here on our way back from Florida. We were very disappointed in the rooms. Our first room had a gaping hole in the bathroom. I showed the front desk a picture of it and they had no idea it was there even though the floor showed no signs of the ceiling falling. I really don’t think a guest cleaned that up. Our second room had a burn mark on the mattress that was very obvious. We were very disappointed. I will let the pictures speak for my frustration.

This hotel in particular was way below par among hotels my family and I have been too. This hotel started off our stay rocky when they sent us to a «non-​smoking room» when it clearly was a smoking room as it smelled like smoke and had burned holes for a cigarette on couch cushions, in our room we switched with, it wasn’t better as it wasn’t clean (we found a very large night gown in the room and trash cans were not kept up), only two towels for a bathroom? I’ve seen more supplied than that in other hotels, a limit of volume and extremely long time to change channels (not joking) on TV? Really? This hotel was a joke compared to other Quality Inn places for sure. We as a family WILL NOT be coming back for sure and suggest others to find another place to go. If we could have we would have left but most places nearby were booked full if I remember were full. I would admit the only positive thing was staff was sorta friendly — they allowed us to go to a different room and checked if we were ok with new room.