Kellen’s Florist

Ordered a bouquet for my wife of 28 years on Wednesday, to be delivered on Thursday, paying an additional $ 15 to ensure they arrive before 2PM, but failed to make it by then. I called to get a status, only to find out it was not actually through the local store that I purchased from, only 6 miles away, but through FTD, and contracted out. When they didn’t show up, called the store, only then to find out this info. They gave me a tracking number for FedEx, but those stupid idiots didn’t have any info. Thought then maybe it was UPS, but not them either. I called the store again, and just told the order is contracted out — didn’t really seem to care. I had an email purchase confirmation from FTD, and when I called them, giving them the Order number from their email, that stupid idiot couldn’t find my info. By now, I was livid and ready to go have words with someone face to face, but my wife and I had somewhere to be. So, when we got back, a box was on my porch, containing the $ 75 flower arrangement, only to find out that the flowers suffered some sort of freeze burn, and the lily’s had burnt ends. Now 2 days later, they’re pretty much dead, won’t bloom, and my wife has a dead bouquet of flowers in the vase. I will NEVER buy from this store again, and definitely never through FTD again. Proflowers has never disappointed and will only use them going forward. I might as well have taken my money and flushed it down the toilet. Be very cautious when buying flowers and make sure you know where they’re coming from. Buying local doesn’t mean squat!

I live in Arizona and my grandma lives in Hobart. I’ve been ordering flowers from Kellens’ at least once or twice a year for the past 7 years for her birthday, Mother’s Day, etc. Every arrangement has been excellent and they have all lasted a very long time after delivery. The employees who answer the phone and take my order are always very friendly and accommodating, and the price point is excellent as well.

The gentleman in the store was very helpful, that’s where the good stops. He suggested a vase of flowers so it could go home with someone. I thought that was an excellent idea. When I saw my flowers I was embarrassed, and knew no one would take them home. I could have put flowers in a vase to look better than these were. I had gone to this shop because I hadn’t been happy with the previous shop I had used. I’m not a complainer, but it looks like I will have go to LaPorte to get wonderful flowers.

although denise could not deliver to gary indiana she was extremely helpful and offered excellent recommendations for the area– thank you denise!!!