Applebee’s

If happy hour goes until 6pm and we wait 12 minutes to be greeted and get our drinks they should allow you to get the happy hour appetizer price. Not my fault the server is slow. The restaurant is more than half empty. Maybe due to a lack of customer service.

I was waiting at the bar for two of my girlfriends to show up, and I’ll be honest… I’ve never gone anywhere alone, so naturally I was nervous and so mad that they were taking forever. I’m not even from here, I live in Champaign but came town for the weekend. I was greeted with a genuine smile by a bartender named Amber and she was probably the nicest bartender I’ve EVER met (most bartenders are abrupt and rude). Trust me, I know what I’m talking about, I’ve been to quite a few bars in my lifetime. She made small talk w me (THANK GOD), and was joking with me whenever she’d come by and check in with me. We even started a bet over what time my friends would actually show up. Absolutely had a ball and can definitely come here alone and not feel like an oddball! I highly recommend both this restaurant and the bartender named Amber.

Restaurant was busy Saturday night. As soon as I came in, was greeted and seated. Server (Michael A) was very attentive and offered great recommendations about the desserts. Would definitely return as the atmosphere was nice (many tvs) and the food was hot and tasty. Definitely try the boneless chicken wings for an appetizer (Asian sauce). They’re delicious!

Very disappointed how run down this restaurant has become. Sat in bar area, staff used garbage can next to bar, most of them missed the can. Food arrived incorrect, sent back one item as it wasn’t as ordered. Rest of table finished meal just as the one item was brought back out. Won’t be going back, don’t recommend it to anyone.

Half price appitizers… BS…Mozzalla Sticks, Green Beans, Artichoke Dip. Those are your half price Appitizers… The rest Full price… Very Disappointing. .used to be better.

I agree with Laura M.
This place has changed and not in a good way. What happened to the garlic bread they used to give with dinners???
I don’t like how they constantly change their menu items. I had a taste for a certain dinner and was disappointed when it was off the menu so I had to order something I really didn’t want.
Bring back The Old Stuff that made this place Great. I don’t care for all the TVs and their attempt to try to make it a sports bar.

Do not, I repeat, do not go here when it is busy. Horrible service. We went on Labor Day and every server looked out of sorts and the manager working looked like she had no idea what she was doing. Most of the servers still looked like they were being nice to their tables, but were visibly flustered. Maybe they were shorthanded… but no one was doing anything to assist, certainly the manager was not helping expedite things.
We sat at the bar and wondered where the bartender was for a very long time between ordering drinks and when we ordered food. And then it took forever for food to come out, so long that our apps and dinner came within 30 seconds of each other.
We kept hearing servers going to the, slow as molasses, manager with their issues over and over and over.
Just a complete mess service wise.
The food was ok. Chicken caesar was average but tasty, the fish and chips was better than expected for a chain restaurant, the mozzarella sticks were eh, the quesadillas eh. The best item was the won ton tacos. Quite tasty!

I’m a waitress so I know good service and Applebee’s treated my boyfriend and I GREAT. We go here all the time and usually get the cute waitress, Karen, but this time we came in later than usually, around 10:30pm and Will seated us in a comfy booth and usually when being seated they just say have a great meal or something. he asked us how our day was and was very friendly, I didn’t expect it but I loved it! Our food was great as usual I always get the chicken penne. but why I gave tonight’s meal 5 stars was because our server Micheal! He was friendly, he was very attentive, he remembered little things, and just overall a great. usually at the end of the night people would tired and dragging ass and just ready to get out of work but he had high level of energy and gave off good vibes! thank you Micheal!

When I walked into this location on Saturday night, I found it almost empty. In fact, during my whole visit, I did not see even one person sit at the bar. There were plenty of tables open and the place was as quiet as a library. Considering all the open tables, it annoyed me a little that the hostess wanted to seat my guest and me at the bar. We declined it and were offered a high table (which I’m also not fond of, as I’m a shorty) when there were plenty of booths and low tables available.
The food was average to below average. The salad I ordered was very soggy and I sent it back. The chicken tenders basket was ho-​hum. There was nothing wrong with it, but it was no different from frozen chicken tenders you can get at the supermarket.
This place really is sad. I don’t know how it stays open. During my visit, the waitresses and bar staff were all just standing around bored, chatting about Taylor Swift and watching an arm wrestling contest. Very weird experience.

Poor service. Took three timed to get the order correct. When received, food lukewarm and rubberery.
First snd last time here.

I probably come here too often but I only go after 9pm for half price appetizers. the appetizers are pretty good but they only offer a limited selection. I wouldn’t come here for a full meal because applebees is kind of blah in my mind. The evening wait staff is kinda slow and seems to socialize a lot. I’m pretty sure they just want to get out of there though so that would make sense.

First, my brother and sister both worked here about 10+ years ago, so I know how the restaurant has changed over the years. The place used to have all sorts of interesting artwork, props, and photos displayed all over the walls, but within the last year they decided to take it all down and put up some Chicago attraction art and sports. Also adding a bunch of giant TVs every which way you can turn your head. It seems like every place is trying to have that «sports bar» look to attract more people to watch the games, but I think this takes away from the personal touch of what a restaurant can be. Hate this remodel.
There was a time when my husband ordered a bacon burger and his bacon was cold, which we had to send it back) which we hate doing). Last night we went, our waitress seemed to be swamped with too many tables. After our food arrived, she never came to check in on us. Finally when she came to our table after our meals were eaten and we’ve been sitting for about 15 mins with our plates at the end of our table, I ordered a little shooter desert, which took another 15 mins to arrive (just for a tiny shot glass of chocolate!). The table behind us had been sitting for a long time without ever being approached by the waitress and when she was finally flagged down she explained to the table «Sorry we only have 2 servers in the restaurant», and also complained to another co-​worker (who was trying to get her to attend her table after he was flagged down to fetch her) she yelled out loudly «I’m a little busy can’t you see!».
the table was dirty, had bits of food on it, and the menus were greasy. the bathrooms always smell awful.
The service of the place has gone down, and I was very unhappy with my service I got last night. This place isn’t what it used to be.

Stopped in today while it was almost empty, service was slow and there was a hair, an inch and a half long, that looked like a pubic hair in my food. The manager agreed to remove the 3 dollar item from my bill and did not. The hair had a large follicle still attached, suggesting that it was plucked. Never returning.

Haven’t been to this location in quite some time — nice remodel!
Hostess was very nice and obliged us when needing to sit away from windows and bright light due to friend’s eye sensitivity.
Ericka, our server, was very quick with drinks and refills our whole visit. She took our dishes away when finished but didn’t push for us to leave while we sat and chatted. Even when it took us another 20 minutes to decide if we were having dessert — she seemed to always have a smile on her face.
Our appetizers came quickly and were very tasty! Lunch was great — food tasted very good, and lunch specials were greatly priced! The Chicken Penne/​house salad combo tasted very freshly made and was just the right portion size for a lunch.
I will definately be returning to this location when shopping in the area!

Not a great experience. Been to Applebee’s many times but this was the worse. Our server was new and not properly trained. Neither one of use understood the new menu layout. Food was ok not great. And for some reason they had the worst playlist of music playing the whole time. Just bad management overall at this location I guess.

Love the food love the service we are regulars one of my favorite restaurants fav drink sangria very good only had one bad experience but i think the server was just having a bad day

My family and I stopped in on a Sunday for a late lunch. The burger I ordered was sloppily presented on the plate… the plate was dirty around the perimeter and when we asked for a clean plate, she gave us one and we had to move our food to the clean plate ourselves… our server had green nail polish (which I’m not opposed to) on her chewed-​up nails and the polish was pealing and chipping. I normally would not notice this except that when presenting our beverages, she held the glasses by her fingertips. Needless to say, we all asked for straws.
And — something that really bugs me: she kept on calling us «guys» («what would you GUYS like to order»; «can I get anything else for you GUYS?»). There were females in our group and she was talking to us as if we were teens. Lesson learned: table service does not always equal better dining than McDonald’s.

I had a great steak there today. Good service. Prices weren’t bad. For a chain type restaurant the food was pretty good. The flavoring even on the vegetables was good.

What in the world happened to this Applebees? The night we went not only were they out of half the items we ordered, but the service was just sad. I felt bad for our poor server because he’d just gotten through taking abuse from the table next to ours for the order coming out in pieces, and apparently taking forever. Pretty inexcusable for 8 p.m. on a Sunday night when only a quarter of the restaurant was even full. The poor manager looked like she was at her wit’s end too, running around trying to put out fires. She had that exasperated, «I don’t even care» look on her face. When she came over to tell us they were completely out of the one thing we really wanted, we threw in the towel and walked out; telling her to cancel the order. I hope they get their act back together, but it seems like it’s going to take either a miracle or a corporate intervention for that to happen. Miss you, Applebees. Come back soon.

I mean it’s Applebee’s I’m not really sure the scale can go any higher than 3 or 4 stars.
Service was decent, food was ok and the price was good.