Verizon

I’ve been to DMVs with better customer service. Don’t really understand why anyone goes there when the staff is literally comprised of rude, condescending, and flat out unwilling to help you. I went in with my parents recently and after the worker did a terrible job explaining a different data package he began to laugh when my parents said they didn’t really understand how the package would differ. He was a poor excuse for an employee, lucky for him I didn’t get his name but trust me he’s not the only one there who has no clue how to treat a costumer. I would drive 10 extra miles to avoid that place, trust me.

The customer service is exceptionally slow. I went in to check some details on my contract and they didn’t acknowledge me at the door, as all the workers were occupied with customers at the time. I waited for 10 minutes before someone said, «We’ll be right with you.» I cannot say the employees were unfriendly, they were very courteous, just horribly laggard in their service.

I went to this store to get some new phones. The phone service did not work in my house and I needed to return them. I got different stories from each sales person on how to do it and they put up every conceivable blocker to prevent me from cancelling my service. The manager Jose was rude and didn’t care that his sales people gave me the wrong information.
Verizon may be a fine service, but do not buy your phones from this location if you expect good customer service. The service was the most disrespectful I have received from any store in years.

Where do I start?
If you really want to stick with Verizon — Do not go to this location!!!
I’ve told everyone I know about what happened to me and I hope this can help prevent this from happening again.
I really hope Celeste doesn’t work at this location anymore because this woman flat out lied to my face.
I broke my phone and was way overdue for an upgrade and went into the store on their so called «customer appreciation day.» After picking out the latest iPhone I was ready to check out.
During the process of signing my life away Celeste tells me, «so I just wanted to make sure the promo was still valid but we had a promotion this morning that we can honor. It’s for a Mophi battery charger, a car charger, and screen protectors at no charge. It’s $ 100 value.»
Now I hadn’t bought a new phone in 3 years so I was pretty excited about this and picked out my accessories right away. Here’s where things take a turn…
As she hands me my receipt after spending over $ 300 she tells me, «You’ll see on the receipt in order to make the promotion work I had to take $ 100 off your phone.»
This seemed peculiar to me and after I left I totally everything up and it wound up being $ 120 worth of accessories but she only took $ 100 off. At this point I dismissed it and was on my way.
2 days later I get a flyer in the mail from Verizon for $ 100 off a new iPhone. I finally put 2 and 2 together and realize that Celeste LIED TO MY FACE to buy crap I didn’t need.
Now I’m furious so I go to another Verizon store to inquire about this before going back to Hodgkins. I talked to the manager at the Willowbrook location and she was completely honest with me and told me that I was lied to and they would never do a promotion like what I was told. She recommended that I go back to the Hodgkins location and talk to the manager.
So now I drive back over to the Hodgkins store and attempt to talk to the manager who was USELESS. He returned my accessories and assured me that «this will be addressed.» The entire time I spoke with him he was acting as if I was nothing but an inconvenience to him.
After this whole experience I called Verizon’s customer service line and explained everything that happened and was offered a $ 5.00 credit to my account. FIVE FLIPPING DOLLARS. I pretty much told him that that was a joke and said I would probably not being keeping my contract with them and was told, «that’s your choice.» So I ended that call and the following day called back and spoke to another agent and was again offered a crap credit. I was getting no where and was disgusted with the level of service I was provided.
I stewed for a few days and called back a 3^rd time and asked for a manager. The agent I talked to this time gave me a $ 35 credit without me having to explain this whole thing again.
Not only did Verizon violate my trust in every sense of the word but at no point did I feel valued as a customer. I have patiently been waiting for my contract to expire and will happily take my business elsewhere.
Maybe I’m just naïve but if they ever tell you anything is «Free» — get it in writing for their first born child before trusting them.

I was having an issue with my phone loosing signal so I dropped by hear to see if they could help. The guy I dealt with must have a PHD is dealing with pissed off people. He was understanding how dealing with faulty phones can be very frustrating. He thought the issue was with the SIM card, which I did not believe since a co-​worker was losing service at the same times I was. He was right though! Haven’t had an issue since. You guys rock!

Although… verizon has indefinitely lost my busniess. I do appreciate the apology I received VIA email from a Verizon represenitive. Now if the management teaches sales representatives manners without canned responses. They lower their prices. So poor costomers do not have to pay for upgrades on cell towers. Maybe people will stay rather then running to Sprint or T-​Mobile. That is all…

UPDATE: I spoke to a customer service representative on the phone about this horrible experience. She filed a formal complaint against the store and Celeste.
I went to a Verizon store in the city, and my problem was fixed within minutes.

I have purchased my last two phones at this particular verizon dealer. Both experiences were amazing but this last time was outstanding.
It’s iPhone day and I was anxious to upgrade. I went to the store knowing I could trade in my old iPhone for the cost of the new one. (Thank you, Apple products for retaining value!) The store opened at 8 so I got there about 7:30. I was number 8 in line. No big deal. I knew I could be in and out and make it to work by 9. As I’m going through the process of buying my phone, the trade-​in computer crashes. What!!! They offer me a few different options. I could pay the $ 200 and bring my phone back and get a $ 200 verizon gift card. Um, no. I wasn’t prepared to drop that kinda money that day. I had done my homework and wanted my trade-​in. I had picked out my case already and was incredibly upset with the situation. Then, we come to a compromise!
The CSR tells me that they will hold my purchase. They will happily put my iPhone and selected case in the back. This wasn’t my fault and I had come anxious to buy my phone. A nationwide outage on the trade-​in system shouldn’t take away my new phone!
I get off work at 6 and come back. There are still people waiting to buy new phones. What!!! They only have the 64 GB!!! Except for mine. Sitting in the back waiting for me to take her home. Trade-​in computer was back up and running. YEAH!!!
I was in and out in about 30 minutes. CSR traded my phone in and I paid taxes on the new one (oh and my accessory pack). He even helped me set up my Microsoft exchange for my work email!

This is the absolute worst franchise I have ever encountered. I’ve dropped in a few times over the years and nothing changes. Every single worker is lazy and unintelligent. I went in yesterday to buy a new phone and of course I was given a hard time. The heavy set guy named Rob was the absolute worst. He had this creepy/​condescending vibe and acted like I was bothering him when I asked for help. He started yelling at me for using too much data and told me I’d be charged $ 15 for going over. I get that. But why was he yelling at me? Ugh just don’t go here. Go anywhere else. I’m calling corporate.

The reason for the 5 star review can be summed up in one word… TREVOR! If he’s not there, I don’t stay. He is patient, and goes out of his way to give GREAT customer service… and for sure, we are not his biggest customer! The manager, Steve, is very noice, but Trevor is the most knowledgeable, respectful and kind person I have ever dealt with at Verizon! Keep it up!

I’ve been with Verizon for over 5 years and I’ve had good and bad experience/​service. Today I went in because my phone had broken once again and I was lucky enough to get Trevor to help me. I’ve never had such GREAT service with Verizon up until today. I went in upset and I left smiling. He really knows how to control a situation because I was very unhappy when I went in and he completely turned my mood around. Every thing was resolved very quickly and easily. I will 100% recommend people to go to Trevor with anything. Great employee and Verizon is very very lucky to have him in their company.

Very friendly employees! Louie and Trevor are always there, willing to help out any customer. Everyone there is so nice! I always go to this verizon wireless if I have a problem, and I always walk out a happy customer.

I went in yesterday to upgrade my current phone. After being told the phone I liked was available at a different location, I thought about driving out there. After thinking about it, I went back to the store and decided that I would like to do overnight shipping instead. I was helped by the store rep. Jose. He told me that the overnight charge would be $ 8.95 and could be billed to my account. I was okay with this.
Today I received a text from my sister who said that Jose left her a voice mail (our phone numbers are one apart). I called the Hodgkins store for a follow up on the phone call. Jose told me that since it was the weekend I would not be eligible for overnight shipping and would receive my phone on Tuesday of next week. I was not pleased to hear this because my current phone is on the verge of death. Not once while I was in the store did Jose inform me that phones are only shipped on business days. Jose told me on the phone that he «called multiple times and left multiple voicemails». My sisters phone has only one voicemail and one missed call. I did not receive any. Jose said that he told me when I was in the store yesterday that there is no weekend shipping. (He did not mention this at all. If he told me this I would have driven out to the other location.) Jose was very rude to me on the phone once I told him that he did not tell me this information, and told him to expect a customer complaint.