Rookies All-American Pub & Grill

Would like to say that the manager is amazingly hansom. And he really knows how to handle his buns…

Can I just say, the manager is very gorgeous and so polite.
We’ll definitely be coming back in.
$ 1 Burgers!

I will not return. I brought my wife, mother-​in-​law, and brother-​in-​law, out to enjoy a nice, informal, Sunday afternoon meal together – burgers, fries, drinks. The server seemed pleasant, but she did not seem to understand how to deliver good service. My wife wanted mayo for her burger. After everyone else at table was halfway through their meal, my wife was still waiting to eat. I was able to get the manager’s attention to tell him we were waiting for the mayo. Instead of being concerned, he left for another 5 minutes, came back and tossed the mayo on the table without saying a word. Our waitress did not check on us, and we had to flag her down for refills, etc. Then, at the very end of the meal, she came by with a little container of mayo and dropped it on the table and said «Here’s your mayo!» Unbelievable. She didn’t seem to understand, let alone care, that it was too late. And here is the real kicker – When we got up to leave, I stopped by to speak with the manager. I told him that our waitress could benefit from some training because she didn’t seem to have a good grasp of the customer experience she was creating. Rather than being interested, he stated that she had been working there 3 years – as if discounting my experience. I explained that she brought the mayo after the meal and didn’t seem to understand how that was not good customer service. He said «Well, everyone at your table only ordered dollar burgers.» To begin with, that was not true – our bill was $ 33. But what a thing for him to say! Apparently his position was, «You shouldn’t expect us to care,» unless you’re spending more money. I was horrified that this man is a manager and in a position to set such a poor example for young service workers. I said, «Now I understand why your waitress behaves as she does – she gets it from you!» Normally in my experience, if you tell a mature and conscientious manager there is a problem, they are happy you told them – they want to know so they can provide their staff with feedback and training, and so they can deliver great service. Apparently, this fellow has an attitude about people who come in for a $ 1 burger. Then why advertise them? With the add-​ons we selected, our burgers were several times that price. We also ordered fries, soft drinks, and one beer. It was a reasonable ticket – worthy of good service. The back-​of-​house people did a nice job – our burgers were good. But we left with a bad taste, and it wasn’t from the food. As I said, I will not return.

I sat down at the bar. The Bartender Kayla made me wait for 15 minutes before coming to ask me what I would like to drink. It was not crowded at all. Not only that she was attentive to everyone else but, me. I also had to wait a long time just to get a refill on my pop. I also noticed that Kayla was sitting around talking to the couple a few down from me but, never once got up to ask if everything was tasting ok. Again I saw her be attentive to other people but, me. I would also like to mention there was only six people sitting at the bar when I was there. I felt so unwelcome there. I will say one positive thing the food was great as always.

Terrible service… Terrible food. Seriously just go to mcdonalds rather than this place.

Sat down at my friends table that already ordered. Took a whole 30 minutes (yes I actually timed it) before I got to place my beer order and the place was not full (there were still empty tables for the NFL playoffs). So I’m bitter… very bitter, that I watched the entire first quarter without a beer despite the table already having a waitress. After that, I made sure to nurse my beer pre next beer or order (even at +50% beer left) every time she came back.
They actually had a decent beer special for a weekend day if you’re up for that (as far as I can see, mainly good domestic special otherwise meh). The same can not be said for their food specials. Yes, I understand that it’s bar food and was the monthly special, but it was a pre-​made frozen burger that was way undercooked and it just gross me the ef out.
This location had nothing special that would keep me coming back.

Great food at a great price! Awesome burger special for a dollar. Great price for the beer. Love all the televisions playing non stop sports!

The food has always been very good when I’ve stopped in, a step or two up from the normal bar food. The specials are always easy on the wallet.
It does get noisy in here and hard to hold a conversation, but I see a lot of after work groups here offten talking, laughing and having a good time.
It is a sports bar with tacky sports décor.
Recently on one of my visits the bill with tip was 40.00, I put a ten in the slots and won 50 bucks.

«Rookie»…from the Urban Dictionary. Top Definition. Rookie. A Beginner. A starter. Somebody that just doing or trying something for the first time.
Located in a strip mall.
Service attitude was typical of someone who doesn’t want to be there, the food was typical bar style deep fried frozen products, just a entry level place that a few middle age buddies bought in together, I pegged this in a second with the manager & gang hanging out at the bar hitting on the waitress.
I’ll be back when they have a drink special for .50 cent Corona Light bottles.

Terrible Experience. I went one evening and received poor service. Our waitress had her boyfriend at the bar so she would go between hugging him and bringing us our food. I ordered a burger and when it came out of the kitchen, it was placed on the crowded bar top where it was pushed down person by person. I didn’t know at this point that is was my food. So I was appalled when the waitress finally remembered our order and brought over the cold sandwich. I’ve had bad experiences in the past but that was the last straw for me.

The st. charles location is great. This locations sucks. Everytime. The waitress was a total bimbo, took her 20 minutes to get our drink order.
She admired the «queso» is just nacho cheese. Fuck this place.

Where do I start… we were seated in a crowded section although the entire place was open. Next, we get a waiter that can’t keep up with her tables. It took 15 minutes before I was asked if we wanted to order food. I ordered a drink that looked great on the menu, but when I received it… nothing but juice. I asked to have my drink replaced with something else and got another drink that contained no alcohol. I received my food… COLD!!! My gyro meat was sliced extra thick and was very salty. I will never return to this rookies again.

We ate here last night with our baseball team from St. Louis. Cash only that night and it was not good service. The queso and chips were the worst I’ve ever had anywhere. They called it queso, but it was a canned nacho cheese. Queso is a white cheese folks!
The waitress with credit card systems offline seemed lost. I waited 15 mins for my water while I was already eating. Our beer took forever on the refill.
The best thing they had going was the $ 3.99 chicken sandwich deal! Other than that, we were not impressed at all.

Service? Not at this place.
We arrived at 11:30 on a Sunday night, and it wasn’t that busy. It still took the host a while to greet us and show us to a table. And then the server immediately came to our table, took our drink orders, and before I could ask her a question, she rushed off. After about 10 minutes, long after we were ready to order, I was wondering where she was. Well, I saw her: hunched over the bar, flirting with a couple of guys.
I was hungry, and I didn’t have all night for her to schmooze some guy for a bigger tip, so I left and went elsewhere. Nice try, Rookies, but you blew your chance.

I imagine that Rookie’s would be much better at night. As it is, we went for lunch on a weekday. I had the Santa Fe salad that I found entirely forgettable. I worked very hard to remember the name just so I could write this review, actually. I hear that the veggie burger is very good but other than that the food is sub par. The server was friendly but never refilled anyone’s drink. I do not plan on returning.

Oh rookies. You’re literally the only somewhat decent local bar. Which just basically proves how shitty things are around here.
So to people thinking about going here. It’s not horrible. My rating is low because I’m a regular and I see this place for what it actually is.
THE FOOD BLOWWWSSS. (WAIT LET ME TAKE THAT BACK)
DID YOU LIKE CAFETERIA FOOD AS A KID? IF YOU DID, YOULL LOVE IT.
Also it’s really really odd to see the 45 year old + owners hanging around the bar feeling up the servers and bartenders. These girls barely look old enough to serve. It’s so utterly blatant and uncomfortable. On the bright side because of this the girls are quick with your drinks since they know what will happen should they stand still lol. There are a couple of shady regulars. There’s this 38 year old Caucasian guy who dresses like he’s ice cube, steer clear of him. He gets greased up and thinks he is ice cube from the nwa days. Constantly harassing people outside.
The reason I’m giving them three stars is because of the fact that they do have a lot of Tvs and decent drink specials from time to time. The free popcorn is a nice touch, the service again is pretty good.

For it’s type, typical sports bar, this is a pretty decent option if you are local to Hoffman Estates. Though it’s certainly not worth a large pilgrimage from afar.
The beer selection is pretty decent and the food is cheap and certainly falls into the «bar food» category. Meaning burgers, chicken tenders, nachos, etc. The food we had was really good, but you also have to factor in that after 3 beers any food they put in front of me is going to have an elevated status.
You are also pretty much surrounded by huge flat screens in every direction the second you walk in the door. If you happen to be a sports person, this is a great option. Assuming this place has NFL Sunday ticket, this might be my new post up spot for the coming season to keep tabs on my fantasy rosters. They also have all the UFC fights on pay per view, which is another huge draw for me.
The service here was really prompt, especially considering how busy the place was. Also, (and I realize this is an intangible that has no bearing on my review) but our waitress was hot as the Sun. I’m not talking garden variety not being able to turn your head away at a stop light kinda hot. This girl could start wars.
I am sure I will be back here in the future. It’s close to my place, the food is decent and they pipe in sports broadcasting like a NASA command center.

I stood at the bar for well over twenty minutes while only two female bartenders behind the bar serving all the people who’ve been sitting at the bar they neglected me as well as several other customers. The bartenders did not even make eye contact to let myself and other customers know they had been acknowledged.
The drinks were poorly made after we finally received service at a table after giving up waiting at the bar
The server put are drinks down and walked away … I could go on but I’ll stop myself now.

We go here often for work lunches. Typical bar food at bar food prices.
Nothing great in particular but you can expect some popcorn at your table for snacking while you wait on your order.
Just watch out for the creepy wal-​mart type patrons in the corner between the bathrooms and under the flickering lights playing video poker. They’ll getcha!
Afternoons the bar is full of depressed men in tommy bahama shirts drinking away their allowance and hitting on the high school drop out bartender with 3 kids.

I really like this place! I’ve gone here about 5 or 6 times both dine in and carry out.
It’s definitely bar food, but good bar food! They give you popcorn for free at the table when you dine in and they usually have pretty good food and drink specials. Including $ 1 hotdogs and burgers.
The service is always really great, everyone’s friendly even when you carry out.
Tons of tv’s everywhere, it’s a good place to go grab a bite and watch the game.
I wish they had some of the specials even for carry out just because I work across the street so we’d probably get it more often. Some of the other food is a little overpriced.
Good place though! I’ll be back often!