Heather Mooney – State Farm Insurance Agent

You know how in so many customer service related jobs, the interviewer asks you what your definition of exceptional customer care is? Well I can safely say that Heather Mooney and her colleague Eddie at State Farm is essentially the answer to such a question. They have have surpassed my multiple expectations when it comes to service, and I never thought I’d say that I’m grateful I was contacted by them in the first place to sign on for auto insurance. Let me just say, a lot of this review really has nothing to do with the policy itself. I looked around at various agencies in my area for basic liability, and State Farm just happened to be the cheapest (cheaper than Progressive, which surprised me because I thought they weren’t kidding with their «Name Your Price» tool, but in my opinion, the quotes I received were kind of a joke). So, after requesting a quote online, I received a call from Eddie and he went over my options with me and asked to meet in person. I drove over and met him and it felt like the furthest from uncomfortable. Not that I typically would be uncomfortable in those types of meetings, but Eddie made things SO simple and so easy for me. He also explained the benefits of getting life insurance at my age and how important it would be to have it in the long run. He also gave me information about IRA accounts (which I inquired about first) and answered every single question I had, in superb detail.
We talked for quite some time, just getting to know one another. And you know what? THAT is superior service, especially with an insurance agency that is required to keep up with their customers and maintain relationships. I was very impressed with Eddie and his whole demeanor, and I hope he stays with Heather for a long time.
Now, after I was getting ready to leave, I noticed I had a FLAT TIRE. Heather had just returned to the office at this point, so I finally got to meet her, and she is an old soul! She’s so kind and so willing to help. She contacted a friend and asked if they could come to the office and pump my tire for me. THEN she asked if I had roadside assistance with them. That showed me that she clearly focused on getting me to a better situation as a person first, instead of attempting to make a sale in my time of distress. The friend couldn’t help, but luckily there was tire store across the street from her office so I was going to just head there. Her and Eddie both helped me put my spare on, and away I went!
I just want to thank the both of you for a fantastic customer experience. I really hope Heather is in business for a long time because I truly feel she knows the business, but more so, she knows how to build a foundation with a client and make sure I have everything I need and have all questions answered. In many businesses that provide various types of services and products, a lot of people out there really only focus on the price and walk away if they don’t get what they asked for, which is what happened to me before I got to State Farm. In my situation, I not only got the rate in my price range, but I feel like I’m underpaying because the service is so damn good it should be an extra cost.
I just wanted to say thanks. I’ve worked in customer service related jobs for years and I need people to know when they’ve gone above and beyond for me. So thank you both!

Heather is one of the few people that I have met that truly cares about taking care of people. Heather goes out of her way and takes that extra mile to ensure her customers are happy and informed. I would highly recommend Heather to anyone who is looking for any type of insurance or financial needs. You would be very lucky to have her for your agent.

Heather is a delight to work with. I easily recommend them — they do a great job and are easy to work with.

Life insurance is something that we often don’t like to think about! But, Heather Mooney @ State Farm is someone that will guide you through the process of deciding what options and benefits are right for you! She is passionate about life insurance and making sure you are taken care of! I can’t recommend Heather enough!

Heather is great to work with! She’s very knowledgeable and helpful. I recommend working with her and her team.

Heather is one of the most passionate positive people I have ever met. She truly cares about her clients and wants to do what is right by them!

Heather does a great job and definitely looks out for her clients. Very upfront and honest with any transaction. Keep up the good work Heather!

Absolutely one of the best persons to work with. Heather made it so easy to transition to State Farm I will be a long life customer. Her customer service is excellent and I highly recommend her.