Amerasport

I had a great experience working with customer service and art staff. They guided me through sizing and options for our shirts. I was surprised that they offered sublimated apparel, which I haven’t seen at some of the other places we received quotes from. Our shirts came out great, and we will be returning.

Returned items over a month ago which I have a confirmation that they received. I have been emailing and trying to get my refund without success

This company is terrible for lack of a better word as well as I am choosing to using a kind word to best describe them. I ordered camp clothing from them 2 ½ months prior to my daughter leaving. I can understand if a mistake is made, however, seven mistakes were made with my one order. The first was that my order was «misplaced» after I did not received my order after 21 business days as their website states. They did send me my order within days of their mistake only to discover that my daughter’s sweatshirt was the wrong size (mistake #2). I contacted the company an let them know that I need it within the next week due to my daughter leaving for camp. They informed me that they would send it out that day and I should receive it within 2 business days. The sweatshirt never arrived and I contact Amerasport only to discover that they had not shipped it out yet as promised (mistake #3). Finally, I received the sweatshirt on the day prior to by daughter leaving. It was the same size as was previously sent (mistake #4). Amerasport apologized and stated they would send out the correct size to my daughter’s camp address at no cost. I received word that the sweatshirt did not arrive as promised at my daugther’s camp. I contact Amerasport for which the representative informed my that it was mistakenly sent to my home address not my daughter’s camp address (mistake #5). When I asked if they were going to cover the cost for me to send the sweatshirt to my daughter’s camp, I was informed that «there was nothing they could do.» (mistake #6). I have yet to receive a call back from their manager (mistake #7). Thank you Amerasport for the extra cost to the consumer to ship two sweatshirts back to you as a return and to ship the correct sweatshirt to my daughter as well as all the telephone calls (which were not 1 – 800 numbers) I made to your company and my daughter inability to wear her required sweatshirt at camp. I will definitely be expressing my concerns with the individual in charge at her camp as to which vendor they will be utilizing next year and the years to come.