Diplomat Resort & Spa Hollywood, a Curio Collection by Hilton

I just want to share my terrible experience at the Diplomat Resort & Spa Hollywood. On ⁴⁄₂₀ I parked my car at the ~$ 40/​night valet. Long story short, it came with damaged rims. The front of House Manager Ronnie Salaamed was worthless. Came, saw it and left saying «the valet will take care, don’t worry». Recently, I got an email from the valet company (Towne Park, LLC) saying «After evaluation of the facts, we can only conclude that there is no evidence provided to prove without
question that liability falls on Towne Park. Therefore, we must respectfully decline to make any payment to you on this claim.» As a Diamond Hilton Honors Member since 2000 this is the first time I was treated this way… never staying here again

The property is attractive and the beach is near, but it’s a place where many Kim Kardashian & Kanye types gather to showoff oversized gold chains and enjoy the loud pool DJ music. There is no escaping the loud music and crude «water fall.» The parking ramp is the most convoluted ever. It forces you to drive up 5 levels and go back down 5 levels just to exit. From ramp to lobby, you’ll have to climb steps, walk a bridge that spans A1A, go down steps, cross the hotel driveway, and climb more steps to finally reach an air-​conditioned lobby. The same poor layout gives you a workout to reach the pool. More work is ahead to reach the beach. Basically, whoever planed this out should be demoted.
Pros: The room was comfortable and the staff accommodating. The ballrooms have beautiful ocean views.

Stayed here for Father’s Day weekend after going to the spa earlier that week.
The spa: Fantastic! Extremely professional and clean. Very relaxing. Massage therapist was the best I’ve had. You get what you pay for. It was exquisite! I love that they allow you to use the facility the whole day – allowing time to use the locker and shower if roaming the pool area. Keep in mind that there is a fee of $ 35 if you want to use their pools.
Father’s Day weekend I booked a room with a balcony. upon arrival to the room, it had a very strong sense of freshly painted walls. I have a two year old and the fumes were just to strong for her to be there and sleep all night. I realized that the fumes were coming from the construction that was being done in the balcony. Yes, the balcony that was suppose to be a highlight to our room was closed and none accessible because it was under construction.
I was moved to another room immediately however this time the smell was gone but the balcony once again, not accessible. We settled in, spent the day at the pool – very nice and great vibes. However, late afternoon they made an announcement that someone had an «accident» in the pool and everyone needed to get out. That left us with the option of going to the upstairs pool or the beach. I was not upset because these thing happen especially if there’s kids in the pool; I understand I’m a mom too.
However, the next day we spent the day at the pool again. I noticed that it was not clean despite what had happened the day before. I asked and they assured me they had cleaned it. That only lasted so long. around 4 pm, the SAME announcement was made – someone had an accident and everyone needed to get out. The pool did not reopen the rest of the day.
Overall, we had a good time even though they over charge for EVERYTHING. valet is $ 37 over night – self park is $ 27 over night. I ordered a cocktail shrimp and a drink – my tab was $ 39. The situation with the rooms and the balconies should have been stated upon making the reservation as well as a major hold on my credit card when I checked in that I WAS NOT TOLD ABOUT until I checked my bank account upon checkout. Customer service needs improvement.

Beautiful resort and pools. Great place for a get away. The rooms are nice and the service is good too.

Terrible service I can’t believe how they treat you here. I had to search for our luggage. Then I couldn’t get a blended drink at a beach hotel what!!!

Losing its charm our 2^nd time here! Valet is disorganized pulling in and they just stared and didn’t direct is where to pull up to, texting car service for car also the worst tells u car is ready when it’s not when asked why attendant says its automatically shoots the responses out. Then today they just seriously couldn’t find the car waited over an hr got told different stories like come on!
Room is nice we got an upgrade frm city suite to another bigger suite bc when we first checked in their was construction going on and my 22 month old needed to nap.
Don’t sent bousecleaning away bc u do and ask them to come bk in an hour they don’t so I had to resort to leaving our trash can outside the window w the diapers and after 2^nd trash can they took the trash and the trash can!

First off, Self parking vs check and bag drop off is a bitch. You can park your car on the side curve for a moment but when we went to drop off bags they want the key. If i wanted to give anyone my key I would have valet. The beginning of this sucked Getting harassed to get my bags passed the door is not cool. I was NOT going to self park and walk with the luggage. Absurd!!! First, reason hotel is not worthy!
Second, The room I paid for was a city view. Which was NOT available. We were then given a view facing another building. NOT happy.
Third, The room was nice but the safe did not work. I did not feel like dealing with an employee coming t the room after my horrible check in begin chased experience. So, I just carried everything with me through out my stay, Third, reason hotel is not worthy.
THEN, FOURTH REASON, the 2 days I stayed there the pool was not in order. First day, some kid threw up pin the pool and it was closed. Second day, some kid POOPED in the pool and it was closed. Fourth, reason hotel is not worthy.
Finally checking out was the same crap as checking in being harassed.. I am not walking to the parking lot with my luggage. We were harassed again to leave car for 5 seconds and get bags from lobby. VALET NEEDS TO CHILL!!.
More than 5 incidents as to why I will not recommend OR stay here again.

I was so ecstatic to stay at the Diplomat for Memorial weekend. Unfortunately, it wasn’t all that I hoped for it to be. Granted I knew it would be chaotic but I did not expect for rude service.
We arrive on Sunday around 2:30pm, check in was not until 4:00pm but it didn’t hurt to try & get a room early, especially since we had a 3 month old baby with us. The front desk agent was rude & tried downgrading us from rooms w/​o adjusting the price. Since we did not want to accept her offer we had to wait until our room type was available. That didn’t happen until almost 7:00pm at night. Do you think they cared or try to make the guest happy? NOPE!
The service by the pool café was not much better. We ordered our meals and it was over an hour before the food came out. Other larger parties received their food before we did and we were just 2. Once we received our food it was cold… Strike 2
For some odd reason the pool down stairs was closed. Who closes the pool on a busy weekend?! The upstairs pool was so crammed it was unbearable to get in… Strike 3
The list goes on and on. Point blank I wouldn’t recommend this hotel. There are many other lodging options and closer to the broadwalk that one can actually enjoy.

In a nutshell: CROWDED and OVERPRICED!
This Curio property has great potential and tries to put itself as a luxury resort, however the rooms are not fairly affordable but the add-​ons are out of this world:
— $ 31 per person for breakfast buffet
— $ 36 /​overnight for valet parking ($ 26 for self parking)
Here some other issues with this property:
— it gets horribly crowded! The pool at lobby level looks like a ghetto community pool
— despite of all signs of no-​go of allowed on the pool deck, everyone eats and drinks around and even AT the pool water! And to contribute to this situation, even the bar servers take orders and deliver to people inside the pool!
— coolers at the deck. Of course every one MUST bring one: prices are ridiculous! However the security guards allow some while not others (don’t know the criteria, if any)
— maintenance service. I had an issue with my fridge in my room and it took them 2 hours to change it! I can understand if it’s at peak time, but it was at midnight! I had to stay awake until 2:05am to wait for the maintenance guy to bring me the new one (after calling them 3 times!)
— did I mention overcrowding? I’m writing this review from one of the 2 HUGE lines at the coffee shop (an affordable alternative to the buffet prices)
— at check-​in, the first clerk forgot to give me the bands that are required to access the pool! And guess what? Huge line the next morning for to get bands to access the pool
— another issue at check-​in. One clerk told me my Resort fees were included and waived (I used Hhonors Points), and later the manager said they weren’t. I’m glad I asked again before using the resort amenities and get charged $ 26/​person/​day (did I mentioned overpriced)
Now some good:
— location is food. Close (driving distance) to nice restaurants, grocery shops, pharmacy.
— beach is good. Not very wide, but nice and clear
— if you’re lucky to get a balcony, it’s an amazing view
— it’s very clean and well taken care of
— service is good and polite overall.
Would I stay here again?
Probably not!

We had fun with our family at the Diplomat.
PROS: Affordable beachfront party resort. Every staff member we interacted with were friendly and accommodating. We called at 10am and asked for early check-​in and we got in the room by 11:30am. Our bags were brought up timely. We got an oceanfront room with a breathtaking view. They played dance music at the pool which was super full but family friendly and we enjoyed it on Sat. On Monday the crowds were gone so we could relax. We rented a cabana and the service was good. Food and morning coffee seemed good and while overpriced it’s expected. Before checking out I spoke to a representative about a problem and they credited us parking and resort fee for one day. Non-​smoking pool and hotel.
CONS: This is not a $ 500+ room at the Ritz Carlton. This is a local resort and folks come here to party so if you don’t like loud music on the weekends, stay away. We missed the check-​in lines but they were Disney theme park long. We stayed on the 14^th floor which has not been renovated and décor is dated. Our room did not smell fresh as A/​C was not cooling properly. Our full size beds were so uncomfortable I kept dreaming about my comfortable king bed at home. We did not ask to move because we spent from 7am to 7pm in the pool and on the beach and used our room to crash. I would not stay here again but realize I will be paying at least $ 100 more per night to stay at a nicer place.

Wow what a great place to spend time. The pools are great and you can was out to the beach They take care of every detail for you. Will have to come back.

No room at the pool overcrowded, security guards have very poor attitudes and told my wife that she was very beautiful and sexy. I was told the head of security would contact me and they never did. Rooms have great View but service is horrendous drinks are overpriced and food was not that good stay away. If you don’t pay the overpriced valet you must walk about two blocks to your car at the parking garage across the street. Two drinks by the pool or $ 35 which included an 18% tip. Bad experience overall would not recommend.

The Diplomat is a great place to stay and play!
My friend’s husband booked our weekend stay through a travel website. I quickly explored their website and drooled over the gorgeous photos of the hotel grounds and the beautiful views of turquoise blue water.
I took an Über to and from the FLL airport and it took less than 30 minutes. Upon stepping out of the car and up the stairs, I felt like I’d been transported to a Vegas boutique hotel! This hotel building is massive! The lobby was gorgeous with decorative palm trees, stone, and fountains.
My friend and I stayed in the South Tower Building on the 20^th floor. Our room was big enough for 2 people and had a great layout. The toilet and shower were separate from the main bathroom which was nice when sharing with a friend. There was a large tub with sliding shutters allowing you to watch tv from the tub! The water pressure in the shower was great and lots of hot water available. The bed was very large and comfortable and I slept great! I kind of wished that they had a «smart phone» alarm clock, but I know I’m being picky. Their TV has a good amount of channels. I just watched a bit of HGTV and Food Network and I was happy. The best part of the room was the view! We had a partial ocean front view and it made me happy waking up to each day.
Their customer service is excellent too. They had some sort of texting concierge service which really helped instead of calling Guest Services, though you can still do that too. We had $ 30 breakfast credit each day and we didn’t even use it all Sunday morning. Room service was pretty sweet though quite expensive, but hey you pay for convenience.
Wifi isn’t free, but if you’re a Hilton Honors Member (or something) it’s free for you! I read that the wifi was slow, but that wasn’t the case for us. It worked great.
The dining options throughout the hotel are plentiful. The Fresh Café has bakery, sandwich, and other deli items. I’m sure if you asked for hot water, you can use for your own oatmeal. (My little travel tip). The Splash Pool bar is a good option if you’re dining outside. I didn’t get to go to the Lobby Bar (which serves sushi from 5−11PM), but I’m sure it would be good. My favorite place was the Rivals Waterfront Sports Bar. I really enjoyed my pizza and watching the boats go by!
The pool and beach area is awesome! I’d try to get there early if you want a prime spot in front of the ocean and to get enough towels. Saturday was a glorious day, 88 degrees, sunny, it was just perfect. They had background music playing, but it wasn’t obnoxious. It does get crowded for my liking, but I just tune out the people and listen to the waves.
I ended my stay with an early morning Sunrise Yoga class ($ 15) on the beach. It was gentle, relaxing, and wonderful to see the sun rise! Maria was the instructor. She was nice and took pictures for us! I spent a few hours on my beach lounge until it was time to get ready for my flight.
Overall, an amazing getaway. I wish I was there right now!

This was the perfect vacation getaway location for my girlfriends and me. I was reading some reviews of people that had a subpar experience at the Diplomat, but their expectations simply did not meet their needs at the time. I am the type that likes a very low-​key, quiet vacation. I liked the music by the pool and beach because that’s as much of a party as I can take. People that need to party can take an über to the boardwalk or head over to Hyde beach.
The resort is spectacularly beautiful. It reminds me of a Vegas hotel. I love that there are fountains everywhere and that there is plenty of seating in the lobby area for all types of social situations.
When I was there, there were several conventions going on, and so there were people dressed up like they were going to prom or a black tie gala. It was so different from my daily routine and I loved the fantasy of it all.
My absolute favorite part of this hotel is the texting concierge service. I gave my phone number when I checked in and if you have any little questions during your stay, just send a text and they respond within no less than 5 minutes. I was elated that I didn’t have to keep going back to the front desk to check about parking issues, the yoga class, or wifi. I think every hotel should include this service.
The pool and beach area has ample seating. And even though it was a weekend, there were still so many pool chairs to choose from. I want to go back so I can go on the new water slides!
We had a king size bed and a partial view of the ocean. The bed was very comfortable, but the pillows were too soft for me. I loved that the bathroom had separate toilet and shower stalls. That’s nice for when you’re sharing with a friend. There is Starbucks coffee and Tazo tea available in the room. We booked through a package so we had $ 30 in breakfast credit for each day. You can use that at the Fresh café or via room service. During our stay we also checked out the Splash pool bar for lunch and Rivals waterfront grill for dinner. Both had yummy food and excellent service.
Besides the texting service, my next favorite thing was the spa. Spas are my heaven on earth and this one also fit the bill. The design is so zen and luxurious. I arrived thirty minutes early to get settle and relax in the two meditation areas. One has tea and snacks and comfy chairs in front of soothing water features. The other room has an ocean view. There were some ladies doing some kind of corporate lunch in there, but they were quiet. My masseuse read my body like a book. Somehow she was able to remove the boulders that had been living in my shoulders for a few months now. She was very technical but also very warm and welcoming.
I enjoyed my stay at this hotel and would definitely go back. I prefer easy going Fort Lauderdale to crazy over the top Miami and this establishment really fit my vacation needs.

I really enjoyed my stay at the Diplomat!
I initially reluctantly booked this hotel since I came on here first last week to read all of the reviews before booking, and was nervous about some of the previous reviews. I booked it anyway…
As other reviews mentioned, things are a bit expensive at this hotel, like parking, beachside cabanas/​chaise, etc. but it’s a really nice hotel so it’s really not surprising. If you are on a tight budget then this probably isn’t the hotel for you.
We drove up and was greeted by valet staff immediately, who were very nice. There were also hotel staff at the door entrance holding the doors and greeting everyone as guests entered. The hotel is simply gorgeous! Every aspect of the hotel is beautiful.
Because of the previous reviews complaining about long wait times to check-​in, we decided to get there early. We arrived at 2:15pm (spent 10 – 12 minutes on check-​in line), and the young lady actually upgraded us to an ocean view room with a balcony, since the partial ocean view room we initially booked wasn’t ready since we were nearly 2 hours too early for the 4pm check-​in. She did warn us though that due to construction, we were not able to actually open the balcony door but the view was still beautiful compared to what the original room was supposed to have been. The room was breathtaking, and I am really glad we accidentally got there too early!
We enjoyed Swedish massages at the Spa. The ambience in the spa is very nice, and well decorated. The relaxation lounge has an ocean view so it naturally so relaxing. The fitness center looks so nice, I just didn’t get to actually workout there. I was really looking forward to the 6:30am Beach Yoga but I was too tired to wake up!
The 2 pools are very nice, always busy because it’s a lot of people, but of course it’s a large hotel so that’s no surprise.
The private beach was an awesome touch, the only thing is that I think they need a better system in their cabana purchase policy. It didn’t seem like they were monitoring who paid and who didn’t so that was a little disappointing I paid $ 38 for a cabana and 2 different families next to me got away with not paying anything.
Side note: I didn’t care for the «pizza» at the Rival restaurant so stay away from that, but the food at the Splash onsite poolside restaurant was delicious!
We did late checkout (1pm) and checking out was a nice smooth, short process. I have no complaints with check in or check out times, but I think the key here is try to check in early, and ask for late check out. We did see long lines at other times but thankfully did not have to experience that.
So… to summarize, the only reason why the hotel doesn’t get the full 5 stars is because of the construction and because of the lack of beachside attention to the guests at the cabanas/​chaises.
Would I ever stay at the Diplomat again? ABSOLUTELY!

Horrible management. Who closes the bars at a pool in a resort on the ocean at 5pm? Every window on one side of the hotel is filmed over so you can’t see out. Lines of customers trying to check in while 7 – 10 employees watch one person help. $ 3.50 for a bottle of diet coke. Only hotel owned restaurants any where in walking distance and they automatically add 18% to all orders, so the staff have zero desire to help. There are far too many places to stay that will honor and appreciate your money!

Awesome hotel in Fort Lauderdale — definitely one of best on the strip, although I haven’t stayed at them all. Much more accessible and easy than one in downtown Miami, such as the Loews or Eden Roc, although on the same level. Our experience was pretty great. Easy check in, clean and comfortable room, comfy bed, nice bathroom with rain shower and tub that opens up into the living space, and all the other trimmings you’d expect of a fancy hotel. The staff was always friendly and helped us with towels, housekeeping on our schedule, etc. The pool and beach access was great — lots of people but the 2 pools and 2 hot tubs are absolutely large enough for everyone, and there was plenty of space on the beach to lay out a towel or grab one of the lounge chairs. Very happy they don’t charge extra for those. Complimentary flavored water was also available near the pool area, which was nice.
We had breakfast buffet at the café and it was pretty good — ⁴⁄₅ stars for that, but it was a steep $ 29 per person, $ 35 with tax and gratuity. $ 35 resort fee per day and $ 26 to self park/​$ 36 to valet. Also, the room price was high — $ 350 a night was my rate for a partial ocean view. The high prices are why I can’t give it 5 stars — everything was just a little more than I thought it should be for experience.

I have stayed here around the same time for the second year in a row now. The best part about this hotel are the balconies and large tubs in the bathroom. I would absolutely recommend getting an ocean view room. It is spectacular to watch the sunset and sunrise.
For room service would recommend the omelette and fruit plate as well as the roasted chicken.
Staff is so friendly and helpful, In an air headed moment, I forgot my room number one day and hotel staff saw me struggling and were helpful enough to help me get to my room with no hassle or having to return to the lobby!
This location is known for hosting conference/​convention guests but is a great place for others looking for somewhere to stay in that area as well.

Gorgeous hotel right on the beach in Hollywood, Florida. The best way I can describe the lobby is… Palatial. Shiny marble floors, open atmosphere. Lovely! Check in was really pleasant; hotel staff beyond friendly and accommodating. Obvious good morale here!
Rooms were clean and beds were very cozy. Also plenty of outlets for your electronics.
Large bathrooms and great water pressure! Tub is separate from the shower, oversized and quite luxurious!
Valet parking was pretty efficient if a bit pricey.
If you’ve got a couple extra bucks, the steakhouse on the property is really excellent, too.

Clyde and I just left a dinner conference in the ballroom of the Diplomat Hotel. It’s a beautiful hotel, but I’m not reviewing the hotel. I’m reviewing the dinner in the ballroom. The ballroom is very large. It was filled with round tables which were attractively set. In the back of the room the food was set up buffet style.
There was a large bowl of lettuce with smaller bowls of croutons, Parmesan cheese, and Caesar dressing. The salad tasted very fresh, the lettuce was crisp, the croutons gave it a nice crunch. I liked the salad so much that I helped myself to seconds.
On the other side of the table were two big bowls of arroz con pollo, (chicken and rice). It was tasty, but there was very little chicken. It was more like arroz con arroz, (rice and rice). There was also assorted rolls and butter.
There was a separate table with a variety of petit fours. There were about eight different little cakes. They were good, but except for the key lime and the fruit tart the others all tasted alike.
You could help yourself to iced tea. The servers poured coffee and hot tea.
The servers did a good job. Dirty dishes were regularly removed from the tables. The food was restocked and they did not run out of anything. When I asked for coffee it was served within a few minutes.
The audio visual equipment appeared to be first rate. Even though we sat near the back of the room I could still see the videos and I had no trouble hearing the speakers.
There were two bars set up, one on each side of the room. When I saw the prices of drinks, I decided to stick with iced tea.
The hotel has valet parking and a pay parking garage across the street.