FixMyGDpc

Bottom line: They stole $ from me. They would not give me change owed and later ridiculed me for asking for it back!
I decided to go to these guys to fix an external hard drive because they used to be only a couple blocks from my place. They seemed nice at first. They said they fixed mac products but that wasnt true. It took 3 times as long because they said they had trouble finding the right program to use. Turns out it is just defective casing and it worked without the case. I got my drive back a week later (smelling like cigarette smoke. I didnt know metal could even be infused with cigarette smoke.)
So I paid $ 100 for them to spend a week to take the case off the drive. Ok fine. When I went to pay they charged me for a different wire I have to use because the case is gone. I had $ 120 with me but they had no cash there. Since they seemed nice and I live a few blocks away, I said they could drop it off to me. Well, they never dropped it off. I texted with them and Ranson (they main guy’s name) told me many times that he would get me the money owed but never followed through. Completely Ridiculous! Then they stopped answering my calls and I kept texting (over the next couple months). Finally he started making fun of me because I was trying to get him to give me my change. I feel like they never intended to give me my money. You cant run a business and lie, cheat and steal and ridicule customers.
Ok, ya’ll got away with stealing my money. Hope this helps others not get in a similar situation.
DONT DEAL WITH THESE GUYS!!!

DO NOT USE THIS GUY! Worst experience ever. First of all, he makes me pay upfront with cash, since his «credit card machine broke that morning.» He tells me it will take 24 hours. I only took it in because it was slow, nothing major. FIVE DAYS LATER, after many unanswered phone calls, text messages and emails, he finally lets me pick it up. It’s SLOWER and he’s erased Office, which I now have to re-​install. When I was trying to get my computer back, I left messages saying I didn’t care if he fixed it, that I just needed my computer back, which he would never respond to. I even went to his house twice to try to get it back but he would never come out. When I finally had to threaten to get a lawyer he had the nerve to act like I was being unreasonable and texted me «wtf.» He is the most discourteous, unprofessional person I have ever worked with. And on top of it all, after five days of being without my computer (I work from home, so this is very inconvenient), I still have to take it to another place and pay all over again. RIDICULOUS. Do not use him. By the way, this is the first negative Unilocal review I have ever left. I just can’t believe how I was treated.

Great service my computer is like new

Best friend’s partner spilled water on my laptop. First thing I did was leave the room so i wouldn’t punch his face.
Second thing I went in search of repair places. One place I called and called and even showed up and nothing. No response. So I left Tech Solutions and came to FixMyGDpc. At first I was confused. I showed up at a house? The neighborhood is great i know it well, so that wasn’t a problem. But i was confused.
Met Ransom that day, turned in my laptop and I figured things would get fixed quick. I told them what was wrong {{key sticking}} and they went to work. What made me happy though is that they took the time to really make sure nothing else was wrong. They called and said there might be something wrong with the motherboard, and was doing extra checks. In the back of my mind I was terrified that something would be wrong. And that it would cost an arm and a leg. Though I wasn’t funding this procedure.
Turns out everything is fine and that i just need a new keyboard. And almost 3 weeks later I get it. Which had NOTHING to do with them. Don’t trust eBay children. If you need to buy a new part for the computer and they recommend eBay, just do your own search and see what you get. I should have. This shit would have been done 2 week sooner if that was the case.
So they popped in the keyboard, quadruple checked that it would work and sent me home with my fancy looking laptop.
The whole experience though. drained my life. Not because of the fine people here, but because what happened. The person that worked on my computer was Kelly and she was super nice. She showed me a thing or two when she installed the keyboard on how to keep my laptop up to date. AND she disable Norton that kept popping up and annoying me.
I was really happy with the customer service and I was really scared. A Unilocaler below said their customer service wasn’t good. I did have to call a few times but that was because I was a bit paranoid.
So yes I would recommend them purely on the job done, and how sweet and nice everyone was to me. {{ Seriously, they were nice, offered me water, and chatted with me about their business }}
The only downside was how long it took. Once again, eBay not this dudes.
And the price. The price wasn’t dirt cheap, but it’s something I wouldn’t mind paying. Which i did {{friend is/​has paid me back already}} So i would recommend them for that to.
They know what they were doing, was nice about it, and didn’t charge up the wazoo. :D

I came here because of fellow Unilocalers reviews discussing how good these guys were and how inexpensive.
And I left feeling like Abel after trying them twice. Sometimes I contemplate getting an Apple just so I can go to the Genius Bar: my wife has an Apple, and whenever she has to go, and I’ve gone with her, the answers are clear-​cut while they may not be what you wanted.
Therein lies the first rub: my screen was flickering and blacking out on a netbook that was nearly a year old. I had done some research online and thought it might be a hardware problem – the screen itself being bad. I told Ransom this.
Ransom and crew did their hard drive cleanup (in other words, nothing with hardware), and it worked for a bit then frazzled again, same prob.
I brought it back, and it was past the thirty days, so they said they’d do the same thing and charge me again – I opted out. This time I went to the manufacturer, and they replaced the screen (over the year warranty, so it was out of pocket).
Voila! Netbook fixed.
The only reason they get two stars is Ransom is a really nice guy. Although both he and his brother are really skinny and talk REALLY FAST, which reminds me of «Breaking Bad,» if you know what I mean…
Bottom line, if all I wanted was my hard drive scrubbed, maybe. If I need hardware, never again.

Awesome service! Ransom & Brad were such great help!

I have mixed feelings about Ransom and his crew. They did a wonderful job of ridding our laptop of a nasty virus. We didn’t loose any data — thanks goodness. (Time to make regular backups!!) And they gave us some very good tips for keeping the laptop that way. They optimized the laptop and it is running faster with less hangups. The price was very good — no complaints. Much better than other quotes I got and those other guys were just going to wipe my hard-​drive not restore it.
But
Their service leaves much room for improvement.
So 5 stars for the work they did and 1 star for customer service = 3 stars.
But
I will use them again — hope their customer service is better.

**Results**
I am happy NOW with the service I received at FixMYGDpc or NMNL Tech and at a fraction of the cost that I would have paid at a brick and mortar store.
**Trials and Tribulations**
So, I have gone through so many emotions while thinking about writing this review. You see, this was the second place I took my computer, after the first shop basically did nothing for almost three business days. I was very hopeful that they would be the solution. And, the long and the short of it is that they were. However, it was a bumpy road getting there and much of it could certainly have been avoided.
**Contributing Factors**
There were a few factors that lead to my frustration:
1. It is hard to get a hold of anyone via the phone. You typically need to leave a message and they will call you back
2. The tech inputted the wrong email address for me and I didn’t receive any of the ongoing updates they send all their customers on the progress of your system
3. Each time I spoke or wrote to someone within the company, they had an opportunity to «manage my expectations» accordingly and give me a realistic estimate as to when the computer would be ready. Instead, I was told each day that it would be ready later that day or the next for sure. Well, after six days, I am sure you can imagine how frustrating that can be
4. This is a home based business, and while their set-​up is legit and impressive, I couldn’t help but be concerned that maybe I was getting scammed when I couldn’t get a hold of anyone and the days dragged on.
**The Difference Maker**
What ultimately made me feel good about the experience, in the end, was good old fashion customer service and interaction. This is a small operation and they are very busy with personal computers, web-​based support and servicing small businesses. This is a hard working team and it can therefore seem like it is hard to get anyone’s attention.
What helped to reassure me is when I went to pick-​up my laptop and the owner, Ransom, sat down with me and walked me through what they had done and gave me some tips for ongoing maintenance. Additionally, we hit a small snag when installing some updated drivers and he took the time to address it right then and there. This was the polar opposite of the experience I felt I had up until then. He didn’t rush me and assured me that if anything else went wrong to just bring it back.
**Constructive Feedback**
If I can offer any constructive feedback to NMNL, I would suggest don’t lose sight of the customer’s need for personalized service, you certainly deliver it when a customer is face to face with you. And, remember that these days being without your computer is like being without transportation, stressful and annoying. So, six days, when I really felt I was given the impression it would be two max, can cause frustration.
Look, I would rather wait longer to have it right and get a better deal and most people would be willing to do the same. But, set proper expectations upfront so you aren’t setting yourself up to disappoint the customer. This is a young team trying to make their way in the world and are still learning how to run an effective business, so I don’t hold that against them. I do encourage NMNL to continue to consider their customer and find ways to not lose that personal connectivity in this 21^st Century World. Perhaps, much of this could have been avoided if the tech had gotten my email right and people were totally straight with me on when to expect the laptop back, a lesson learned for all involved.
This certainly has the ability to consistently be a five star business with some refinement and I would fully expect them to get there. They are committed and enthusiastic about what they do, a winning combination.
**Conclusion**
Upon reflection, I would certainly recommend them to friends and fellow Unilocalers. My computer is lighting fast now and they showed me how to keep it that way. However, if you have a very specific time horizon make sure they understand that and make sure you are ok with their service style approach. Honestly, these guys are artists, and an artist cannot be rushed and sometimes beat to their own drum. However, everyone appreciates brilliance when they see it, but not everyone is cut out to live through the process it takes to get there.
Next time I have an issue, I will certainly bring my computer back, as they have demonstrated to be a trustworthy and knowledgeable crew. Plus, so far, my bank account balances have remained right where they should be…

A darkened hole of a place… Really, a dreadful experience. Found them here, On Unilocal.Customer service was nonexistent. Like dealing with someone in Calcutta. They were unable to retrieve any data from a failed hard drive. I was unable to recognize the obvious clues… So, I took a new, in the box computer to them to set up, with disks for software that I run. I had an external drive with a backup… Long story very short. I picked it up, many days after it was promised… No software had been installed, no needed files. Every file was left, uninstalled as an icon on the desk top. Nothing worked… Nothing. It was surreal… Like a bad dream. After spending 150.00, and reading the glowing Unilocal reviews, I really expected more.
Don’t be stupid and hopeful… I’m just not sure why one would consider using this business.

Ransom and his staff are Superb! The dedicated application of themselves to resolving computer problems in noteworthy! Brought in a HP, that HP had sent me Recovery Disks as the only way to resolve it.
Ransom resolved it. Cannot say enough for him. Honest price.

Couldn’t be happier with the service Ransom performed on my PC. Had a real nasty bug and it took him quite a while to fix but the computer is faster, safer and clean. I know he spent more time than what he charged me, so the price CAN NOT be beat. Plus he did everything remotely so I didn’t have to worry about making the trek to Long Beach.

I am so happy with my computer! They did an awesome job. They sent me emails letting me know the status everyday and then when I went to pick up they showed me how to upkeep my computer and things I should or shouldn’t do in order to keep my computer running at its best! I also loved how close it was to my house. I’ve already told a couple of my friends who are having problems with their computers to contact them and I hope they do. They will not be disappointed. Thanks you guys!!!

Awesome place! I called them up and got a call back within the hour. My computer was fixed that very same day and I didn’t even have to take my computer in. He logged on remotely which is definitely great on saving that trip to take it in. Highly recommend! Avoid your impulsion of going to Best Buy and I’m pretty sure If I would of gone that route, I would of been computer-​less for about a week.

These guys totally fixed my GD pc! It’s sooo damn fast now too! I feel slow now. Perhaps they can fix my brain? It probably needs a tune up after all these years. I just gave them a shout out on facebook! So glad i didn’t bother with the Geek Squad. I’m sure that would have been a huge mistake.

My laptop had it’s second worm virus in the last 6 months and I decided to bring it to a non-​corporate local business. I am so glad I did! Ransom and Samantha are stars and provided the best customer service like it should be! Friendly and extremely knowledgeable and in no way made me feel dumb for not knowing the techie stuff which I appreciate. Ransom provided sound advice and I now feel like I know a little more about how to keep proper maintenance on my computer.
Reasonable prices and I was so happy that I’m referring my friends to them! I can’t say enough other than take your sick computer to them, you won’t be sorry!

I don’t know where to start. Ransom is brilliant when it comes to computers. My desktop have been giving me problems. After emailing him, he responsded right away and was instructed to call his sister, Samantha (SHE is also AWESOME!) for an appointment. He worked on my computer remotely and was very patient with me. I am not good with computer technical terms, so I would describe it as” this thing doing that thing”. He was very focus and very upfront. He tells me what I really need and what I don’t need to make my pc run efficiently.
From now on, he is my «go to» guy for computers.

Ransom is awesome! He called back right away, and was available at 9pm! He spent at least an hour working on my computer, remotely. It was so cool to watch my computer do all kinds of things while under is control! He made some great retrogradations, and answered all my questions too. If your computer is slow, give him a call!!!

I pride myself on being able to take care of business. If I don’t know how to fix something I will research and figure it out. I’m a Leo, that’s the way shit is. This weekend my pc caught a nasty bug. No problem, I’ll fix it. Got on Microsoft forums and figured it out. Next day, the bug was back and WORSE. I was infected to the max. This Leo put her head in her paws and cried.
So, I went to Unilocal and found Ransom at
. I sent him an email and 45 minutes later he called me. Next thing I knew he had remotely taken over my computer. I sat watching in amazement as his
arrow flew around my desktop and things started happening. Before long all the nasty bugs were gone (I am embarrassed to say how many he found), I had brand new security installed, registry cleaned, a bunch of crap I didn’t need that was slowing me down had vanished and my pc was flying! He even installed Google Chrome which I love.
All this for 50 bucks! Yep, you read it right, 50 bucks. And I didn’t even have to lug my computer anywhere!
Ransom is the man. Call him if you need a fix, don’t go anywhere else. I will be a customer for as long as he is around.
By the way, when your computer issues are solved, browse around his website and discover what an awesome musician he is as well!

Ransom is AWESOME! He called me back within ten minutes of emailing him and it’s the 4^th of July! He spent several hours working on my two computers and was able to not only fix the viruses, but also successfully installed security for me so that it wouldn’t happen again. I can’t begin to explain how grateful I am for the time he spent helping me… particularly on a holiday weekend. I would recommend him over ANY big name computer repair service. Did I mention that he was able to do everything REMOTELY?! Yep, I didn’t even have to take my computer in. Don’t even bother reading any other reviews… just call Ransom! :) Thanks again!!!

After not getting a hold of anyone at Elite Computer (see other review), I was referred to Ransom by Ryan Simmons at Wardlow Station. Yes, the same Ryan Simmons as another Unilocaler described as «going back and forth to his truck… pot smoking».
I was getting the blue-screen-o’-death and told Ranson that I tried installing more RAM, but the BIOS wasn’t liking it. He told me that if I brought him my tower, it’d be $ 100…figured that was in market for computer repair.
Dropped off my rig at his house, which is only a couple blocks from where I live. Couple days later, he told me he reset BIOS, installed a bunch of new hardware drivers, installed Office ’07 (I was using ’03) and installed a suite of virus software (AVG Antivirus, Spybot, EFRC, ccleaner) and backed up my system on DVD.
Only thing I should’ve been more clear was to not uninstall WoW and a couple other applications; not a huge issue but it took about 10 hours to reinstall WoW and I had some other minor issues, but the 3GHz upgrade and tune-​up make my rig run like a charm.
He can also diagnose stuff via remote access… think that runs about $ 40.