Sofa U Love

****THIS COMPANY IS CONTACTING PAST NEGATIVE REVIEWERS AND OFFERING $$$ to remove bad reviews***
They contacted me directly last month and offered me $ 100 to remove my review. When I refused (yep, that’s how horrible my experience was with them — literally the WORST I’ve EVER HAD with any company), they asked if they could make me an ottoman or some throw pillows instead. HERE’S WHY I SAID NO:
Though they are supposedly under new management, I checked (yep, that’s easy to do); they’re not.
These people are SCAMMERS and I want you, any potential customers to know that. My experience with them was painful, it cost me THOUSANDS OF DOLLARS for an inferior product and a deeply negative experience that I wouldn’t wish on anyone else.
Don’t be fooled by the positive reviews — they’re fake or they’re paid for. Many of the real, negative reviews that were on here will be gone because some people will have accepted the cash and removed them. I’m just hoping to spare you my experience. That’s worth more to me than $ 100.

Marina is a phenomenal, helpful, wonderful and PROFESSIONAL skilled interior designer. She will help you with all your needs so you need not worry! If only we could get Marina to take over the Corona Del Mar location as well, which is in DIRE need of a new manager. Thank you, Marina!

5 STARS to the service and quality we have received from Marina at Sofa U Love. She has gone above and beyond the call of duty to keep us happy with all our purchases as well as our difficult custom made pieces. We have enjoyed working with them for the past 20 years! Thank you Marina for exceeding our expectations. We will always choose you for our home furnishings!

The BEST customer service on the planet not to mention AMAZING furniture with AMAZING prices! Do not, and I repeat DO NOT go to Pottery Barn or places such as that for down, slipcovered furniture or any other furniture for that matter… over priced!
I’ve been shopping there for years!!!
Ask for Marine! The owner is a kind and helpful man (don’t know his name)!
The BEST! And they ship cross country!

Love! First time ever having beignets, but truly
loved these with a just-​right café au lait. Service was amazing, quick and so sweet. Perfect early dessert (we went around 6:30pm). Thank you!

I ordered my couch 3 weeks ago and they delivered on the EXACT date they told me. Just received my couch yesterday and I am so happy with the quality of the couch! I’ve been to so many top sofa stores in search of the perfect couch and I found it at Sofa you love! I worked with Marina and she helped me with picking the right couch and colors! Overall amazing service, very professional, and excellent quality! If I could give them 10 stars on Unilocal I would!!!

I bought a leather sectional and two chairs. The chairs were floor models and delivered the next day. The sectional took a little longer then they told us but they made up for it with their quality furniture. I was a little skeptic about buying furniture without seeing it but the custom sectional they made is absolutely beautiful, comfortable and passed our expectation. The best part of my furniture is its custom and not mass produced like other furniture stores. They make as you order and sometimes it takes longer because of all the different fabrics they use and can’t stock each one. This is not your regular furniture store with salespersons trying to sell you lamps and tables and cheap Chinese furniture. If their late with your order just be patient and trust them they are very professional and friendly. A big thank you to Lucy, Mariam and Betty.

The service at this location is categorically ridiculous. I came to this place to replace the cushion filling of my sofa. The cost is $ 327. That’s just the cushion. I dropped it off on a Saturday and I was told it will be ready on Monday. I received a message on Monday saying «it would be ready on Friday, but don’t come. Call first. «Then received another call the following Monday saying that «your item is ready for pick up. You can come anytime except before 4:30 pm and Saturday or Sunday». So much for anytime. I called the following Friday at 6:00 to make sure I can come to pick up my cushion. I was told no because they are about to close. I am here now still trying to pick up my cushion. Have been here for almost 45 minutes and still waiting. I am not sure how other locations are but they have no concept of what service is. DO NOT ever spend your money at this place. Worst place ever.

We placed a $ 800 dollar deposit on a recover of a couch that we had purchased at another location.
In addition, we paid for pick up and delivery.
On the agreed upon pickup date, I took the day off from work, but no one showed up to pick up our sofa.
To make a long story short, this happened FOUR TIMES.
Each time I called Marina, the manager of the store, she had an excuse for us.
Finally, after approximately two weeks, I requested our money back.
That is when Marina’s academy award winning performance really began.
Though she provided no product or service, she REFUSED to refund our money.
I am not sure how you can take someone’s money, make an agreement for service and then not provide the service that you agreed to provide and then not return their money when requested.
At the end of the day, we disputed the charge with our credit card provider and they promptly provided a charge back.
Marina tried in vain to get us to pay cash and now I understand why. Had we paid cash, we would have been screwed.
Be forewarned: Marina is nice until she gets your money. After, you can pretty much consider yourself screwed and extremely lucky if you actually get what you paid for.
I am not sure about you, but if I were in business and saw so many negative reviews about how I conducted business, I would be ashamed.
Be forewarned: In my opinion and based upon my personal experience, Marina and Sofa U Love are both unethical, irresponsible and cannot be trusted to provide you with the service that you pay for.

I bought a custom sectional sofa almost 3 years ago from the Studio City location. I also got hooked into Johnny at the factory location which was on San Fernando Road at the time. I had Johnny make two decorative pillows from my own fabric and also repair an antique chair I had. They did a great job on the chair and pillows. So I have to say I found them very helpful in accommodating my design and textile fabric choice during the purchase process. The sectional was done on schedule and looked amazing when they delivered it. Over the past 2 years and 9 months the seams on the seat cushions started separating and became very flat and unattractive. The sofa was very well cared for and never abused in any way. So thinking that this shouldn’t happen to a custom sofa in such a short time I went back to the Studio City store to ask what they could do. They recommended that I take the cushions to Johnny at the factory new location on Western Ave. In December 2014 I went with two of the worst seat cushions to see Johnny. He told me to bring them back right after the first of the year and he would repair all of the fabric seams and give me new cushions that would make it look like new and would retain their shape for much longer. He did as promised and I picked them up 4 days later. They did a great job and the sofa seat cushions really do like like brand new. I see some reviews indicating that their issues were not handled and the customer service was poor. On the contrary, I found them incredibly accommodating and very friendly customer service in making this right. Jasmine coordinated much of this with Johnny I have to thank both of them.

Bought a chair here over a year ago. $ 1000.00. Slipcover ripped with in a few months. When I returned the slipcover, they tried to blame it on me. Finally sewed it. The bottom cushion was made of odd pieces of foam. The slip cover shrinks every time I wash it even tho I paid for pre shrunk fabric. So the chair really looks like a piece of sh*t. So disappointed. But I will never step foot in there again!!! Oh yeah, the «feet» are plastic.

Got pillows made and they’re good. Problem is the communication. Needed the pillows by a specific date as we had guests staying with us. We made that very clear, got the agreement from Marina and then paid up $ 550. The order wasn’t ready on time and our plans got fucked up. No call to warn us about any problem, just had to find out in the store after driving there in traffic. What’s worse was the lack of responsibility, blaming suppliers etc. Sort of a bummer the trouble caused and it could have been eased with some responsibility and a sorry for your troubles etc. Didn’t get any of that.
I’d have given 3 stars but the roll-​over says that’s for A-​OK. This wasn’t exactly that, especially after offering up a cusion-​less couch for our guests.

We have been customers for over 15 years and have had the best experience ever purchasing our furniture. We first went in to find a custom slip cover sofa with an ottoman and two chair and a halves. We met with Marina and soon realized we had a true design partner who not only understood our vision but had ideas that were beyond anything we had imagined. She helped us choose our fabrics and even ordered a fabric that we had brought a sample of that she did not even carry. We were amazed at the quality and craftsmanship at a price that could not be matched. The fabrics still to this day are bright, resilient and show absolutely no signs of wear. The following year we went back and Marina helped us design and purchase an additional set of covers which we use as our summer look. We could not have been happier! At one point several years after our original purchase we noticed some squeaking in our sofa and we brought it in and they fixed it for free. Great customer service!
Earlier this year we returned and purchased another sofa for our dining room and the price and quality are still the best in town.
Thank you Marina and your team for always being there for us! We truly appreciate it!

They were VERY helpful and Marina who helped me was wonderful and polite. Reading the posts I am respect that some people had problems but it is my prayer that being nice and respectful it will come full circle and the delivery of my beautiful sofa will arrive and I will be pleased for years to come. FINGERS crossed. Many options and they are very informed.

I spent top dollar and did not get the product I had hoped for. What I did get was poor customer service and poor quality.

A year after I purchased my sofa, I noticed that the cushion on the sofa developed a strange edge in the middle of it. I unzipped the cover, unzipped the down internal cover and removed the center foam cushion. Much to my surprise and dismay I found that they, Sofa U Love, glued three pieces of foam remnant together to create a single pillow and sold it as new.
I brought it back to the factory store and encountered the much and appropriately maligned Store Manager Marina. She demanded to see the receipt wihich I told her after one year I did not have but could find the original credit card invoices if necessary. Since I had the pillow with me in the trunk as well as pictures of the sofa I showed both to her at which point she acknowledged that is was from Sofa U Love.
When I asked for replacement, she proceeded to give me a song and dance on how she would have to review it with the manager. When I pointed out that she was the manager she changed her story and said she would have to talk to the owner and that she would have to verify which store it came from. When I pointed out that’s Sofa U Love is not a franchise but a chain with a single owner and given that I was at the factory it shouldn’t make a difference, she went silent.
When I inquired about purchasing a slipcover to replace the existing one, she suddenly became quite animated, told me it would cost $ 800 and that if I ordered it today she would have a replacement cushion ready for me when I picked up the covers.
I told her that these were two separate transactions and I wanted the pillow replaced prior to my purchasing additional product. She refused to acknowledge my request.
When I persisted she told me to leave the defective cushion with her which I agreed to do but when I asked for receipt or some kind of documentation, all she did was hand me her business card. I handed the card back to her saying please indicate that you are in possession of my cushion and she handed it back to me with her cell phone number on it.
I was sold a defective piece of merchandise violating the number of manufacturing laws and to make it right she was going to require that I spend another $ 800.00 and leave my existing cushion there with out any kind of receipt or proof that I did so. I took the three pieces of foam that constituted my pillow and left. I will call the owner directly and see if the horrendous customer service and attitude I and my fellow Unilocalers encountered emanates from the top.
Bottom line: The store is mess, the bathrooms and office filthy and disgusting, the merchandise which was visible in various stages of construction in the next room poorly made and the customer service at least at the factory store non-​existent.
Regrettably, this store has barely earned its one star and I will see if the owner deserves any better.

I recently custom ordered a sofa from this location. I was very happy with the way my ordered turned out. Lucy who helped me was! Amazing. Very helpful and hands on. I would defiantly go to lucy for more. I highly recommend lucy for other customers. She takes care of ur needs.

The button tufting began to come undone a month or two after delivery of our nearly $ 10k order from Marina. She assured me that they’d provide a lifetime warranty. They’re in use at a religiously sponsored non profit addiction program. They declined to come service anything. FAILURE.
Hello folks! Reach out! Do the right thing. To commit to service and then decline to follow through once you get paid.
Make it right-​if you correct the failures I will be happy to update and tell that you did!

Nice inventory, nice staff. I love my elegant but comfortable corner sectional with tuxedo arms and nailheads!

Marina,
I am sorry I have not written you sooner, but I wanted to send you a note to tell you how much I love the sofa you built for us. It is a beautiful piece of furniture that blew past our expectations. I wanted to thank you very much for helping us find what we wanted in a sofa and then for building it so wonderfully.
I cannot wait to talk you up to my next friend or associate that needs a sofa.