SWI Group

I bought a watch several years ago, Red Line, reference RL-​18 102 – 02. Inscriptions on the back of the watch: ceramic bezel — japan made quartz movement — mineral crystal — 316L stainless steel –WR10 ATM/​330 ft — compressor. Is there any one else who bought this watch as i am looking to replace the small vertical straps. The watch is still working perfectly. Thank you for any information.

This company is a joke. I bought a watch from their site (
) and within 30 days it stopped working. I turned it in 2 different times to their warranty company (ILS Warranty) and both times it came back in worse condition than before. It also takes them 3 months at a time to fix and return the watch each time. so within the first year that I had it, warranty was in possession of the watch for half of it. First time I got the watch back from warranty, it was obvious it wasn’t sealed correctly as the glass started fogging from the inside. Then the hour numbers on the watch started to smear. I called them back and questioned the authenticity of the $ 2000 Raymond Watch — and they agreed to give me a full refund (but only after I threw a stink and opened a BBB complaint with them). So they finally send me a check which takes almost another month — and I deposited the check — and it BOUNCED due to NSF! Are you kidding me?

I’ve sent several watches in to be repaired and in all but one case, I received them back in worse condition than before. To their credit, they did give me a few free bracelets, but that’s the only good thing I can say. I had two automatics that were sent in for regulation, one came back running slow even after I sent it in a second time, and it still came back slow! I had an quartz model that was defective almost immediately after purchase, they said they replaced the entire movement, but as soon as I got it back, sure enough, the same problem remained. I sent it in a second time calling them out on their lie and demanding that they actually change out the movement for real. They did, and they sent the old movement with it as proof, but as soon as I tried to set the time, the crown came right off in my hand, and I couldn’t screw it back in without unsealing the watch and compromising the seals! A third automatic came back with the crown improperly set such that it was impossible to wind it manually without engaging the screw-​down threads and a hairline crack in the dial. I am at my wits’ end with these people. This company is full people who are dishonest, incompetent, and unapologetic. I recommend that you go to whatever lengths you must to avoid ever dealing with them. If that means returning the Swiss Legend you just bought, so be it. Trust me, it’ll only bring you pain in the long run.

Oh my god these people are horrible to deal with. I sent my Seiko in for a repair under the 5 year warranty because the watch started running 8 minutes fast per hour. After a month I got a response saying something along the lines of «thanks for sending your product in, please see the attached documents on how to pay for the repairs…» They attached the warranty document but made no mention of it. So I emailed them back asking why it wasn’t covered under warranty. They came back saying it’s only a 5 year warranty. Lets see if you Unilocalers can do the math… it was bought on 12/​10/​2009 and they received the watch on 12/​09/​2014. Although that is REALLY close, it is still in the 5 year period. They came back with (Direct quote) «The proof of purchase you sent in, shows the purchase date as 12/​10/​2009. Please let me know if you would like to proceed with payment for repairs or wish to have your watch returned to you as-​is.» This was after I told them that I received confirmation that they received it on the 9^th, THE DAY BEFORE THE WARRANTY ENDED.
WELL, I finally got a hold of someone at their call center and they said it wasn’t covered under the warranty anyway because in order to repair the watch, they need to «overhaul» the watch completely, which is «more of a maintenance item». In the end I couldn’t yell at them because they were just a call center and did not work for SWI. So I just sent another email to the same dumb*ss lady that’s been handling the repair asking to send me clear documentation of how this is not a repair covered under warranty. It’ll take her a week to get back though. That’s the average time it has taken to respond. It all feels like BS so they won’t have to fix it under warranty. If they won’t repair it under warranty, I’m telling them to keep it and never buying their junk again. I know I shouldn’t write this while so angry buuuuuut welllllll they suck.

I mailed my Swiss Legend watch back to SWI Group in Hollywood, Fl in Mid-​June. I hadn’t had any response from them for more than a month, but thought that was the standard amount of time for repairs. (It was only the stem which needed replacing as the watch was pretty new, less than one year and was only a summer watch) When I didn’t hear by the end of July I contacted them only to be told that my charge didn’t go through. It happened that a lot of bank accounts had been compromised through TJX Corp., but SWI hadn’t told me anything. I sent them a check which they didn’t acknowledge for a month. I FINALLY received my watch on the night of 23 SEPTEMBER, and the band fell off because they hadn’t replaced one of the holding pins~ I WOULDN’T BUY ANOTHER WATCH OR RECOMMEND THAT ANYONE ELSE DOES, IF IT IS GOING TO REQUIRE REPAIRS FROM SWI GROUP… EVER. I am so angry, I wish I could sue them for the price of the watch, times 3

try calling their customer service line and it will take you no less than 5 mins in deafening silence before anybody answers you.

In November, 2010 I bought an Elini watch from
. Then just under three months later the stem and crown just fell off. The stem is what you pull out to adjust the time and date. So, I sent it back with the $ 10 they requested as return postage along with proof of purchase and date of purchase. I had to call them after about 3 weeks and I was told it was assigned an RMA number and that it would be about 6 – 8 weeks for warranty repair. Then, I got an additional bill in the mail for $ 79 for repair and battery service. Remember, the watch was THREE MONTHS OLD and I was told that they don’t cover the stem! Seriously? It was three months old. And, they would be happy to send the watch back without the stem, if I wanted or I could pay the $ 79. I told them I didn’t ask for battery service because the watch was THREE MONTHS OLD and that fell on deaf ears. If you buy a watch where SWI Group (Swiss Watch International) is the manufacturer beware of these things. I probably would NOT buy another watch from there.