This weekend while shopping at the Holyoke Mall, we decided to stop in at this Old Navy store to see what they had. This store itself is large and has the typical items you would find at any other location. The difference between this location and others is that the shopping experience here is completely different. Every time I shop here I am reminded about how much I actually don’t like coming in. The store is typically packed with people, the store is usually disorganized, many items are damaged, and the staff is often rude. For these reasons I prefer to shop at the store in Hadley. Overall, this could be a decent store if it got a bit more organized and the staff had a better attitude. I hope that the next time I come in this shop is doing better.