Firestone Complete Auto Care

They were able to fit me in promptly considering I was concerned about the noises coming from my vehicle. I brought car in at 8am and it was there until 5pm. They were able to do a complete inspection of my vehicle as well as a winter preparation package. He gave me a thorough lost of all the things wrong with it. All of them I figured a such considering the noises coming from the brakes and rear struts. So I knew I could trust them by this point and that they weren’t trying to sell me stuff I didn’t need. He even took me back to see the severe date to my struts and brakes. I really appreciated this. They also gave me payment options, basically I could take care of the most urgent things first and come in when I can pay or sign up for their credit card. I also appreciated this help. Will be back for repairs for sure!

A big one star for not being able to patch RV tire that has a slow leak on a one ton truck. The manager’s reasoning was he did not have a ⁷⁄₈ inch socket. Good lord, I have one of those at home or they could run to Menards. I guess they just want to do all changes on little cars.

This is my second time back. They did a great job on a flat tire on a cold Sunday afternoon 6 months ago.
I returned today because they had the best price on Bridgestone tires for my SUV. They changed the oil for $ 19.99, four new tires, and alignment in 2 hours and $ 200 less than NTB, and $ 100 than Discount. Nice crew. They are open Sundays and most holidays.

Just walked in to get an oil change and tire rotation. Service manager said he couldnt get me in due to appointments that were 20min out– now an oil change and tire rotation takes roughly 20 min… Pretty ridiculous. Wont be going back there. Im glad the guy behind the computer is passing up easy business…

All these type of stores have challenges… it’s really up the consumer to know what to ask, expect, and challenge anyone when seeking services. While there is no excuse for rudeness or communication skills that are lacking in customer service, I can tell you I’ve been going to this sight for years and have always worked through the front desk folks like Mike and Stamp or others in the past and rec’d fair and equitable treatment, price adjustments, or discounts when reviewed or necessary. I’ve been elsewhere non-​locally and never achieved this goal… give ‘em a shot and don’t be afraid to request explanations or reviews of recommendations.

I have been coming here since 2012. I am not sure what happened in the last year but employees have changed and customer service has declined.
When I called to make my appointment the guy who answered the phone I could barely understand, and was rude.
All I needed was a wheel stud replaced, I called four other shops and the price ranged from 50 – 70 dollars but none of them could get me in.
I make an appointment for 9am.
I show up for my appointment today at 0845, the wheel stud had not been ordered the previous day when the appointment was made so that caused a delay.
After they work was complete total time was an hour and 15 minutes. Way to long for a wheel stud replacement.
When I’m handed the bill it totaled 115 dollars and change.
They charged me 25.89 for a 5 dollar wheel stud. Labor was 82 dollars there was a 4.95 shop equipment few and taxes.
I don’t mind paying a premium for quality work, peace of mind, and awesome customer service. I received none of those things today.
So after 3 years and thousands of dollars spent at your shop, today you have lost yet another customer.
Go anywhere else.

My conversation with them on the phone to make my appointment was great. I wanted an inspection on my tires and brakes. $ 9.99 sounded like a great deal, I knew they were gonna come up with something — but piece of mind before a road trip was what I was looking for. However after an hour (a different man helped me) I was told ‘yeah rust on the rotors, brakes need to be changed $ 775 bucks! For rotors and pads? I was pretty shocked considering a few months ago we did my husbands for just under $ 500 — but once I complained — he’s like well here — I’ll take off $ 150. Really? #1-Couldn’t u give me that price in the first place??? And #2– it’s totally normal for rotors to have rust — so telling me this furthers irritates the original price and the reason for the new brakes. You lost a customer today.