Pro Kitchens Design

If I could I would give 0, ordered cabinets last Christmas, we were missing glass to one of our cabinet door, never got it, it’s been almost a year and they have not called us… poor customer service, guy who was helping us name Chris and every time we were there he was either tipsy or hangover, obviously had some drinking problems, also one of the cabinets wasn’t designed the way we ask, and they tried to blame it on us, I only wish you good luck and we will order glass somewhere else instead of dealing with you again!

Pro Kitchens Design is a perfect example of you get what you pay for. They offer great prices on cabinetry and counters at prices that blow their competitors away. That said, there are several lapses in their services that makes me hesitant to recommend them. First and foremost, they are so overworked their customer service is lacking. After our initial estimate, emails often fell through the cracks and their response times were absurdly slow if they remembered at all. They forget parts of your order and you have to wait through multiple rounds of phone tag and scheduling to resolve any issues. One part was not in stock upon delivery which required us to assemble the unit ourselves, and we waited over two months for missing parts to be delivered to us. The assembly of the cabinets were not without flaws. A few doors were uneven, and the direction of the hinges varied throughout the kitchen.
To their credit, the quartz counter installation was perfect, and all the products they delivered were well packaged and arrived unbroken. The measurements for our design were accurate and we had no trouble fitting each item into our kitchen properly. All their staff members are beyond kind and went out of their way to assist us after hours, but it was frustrating to even require that level of service when proper daytime responses would have been sufficient.
If Pro Kitchens were to hire more staff to work with the demand of their business they would be more successful and worthy of more stars.
TL;DR– Great prices, good quality, poor communication & response times

This is the BEST find for Kitchen Cabinets no one can beat their quality or prices for custom kitchen cabinets and granite. I live in the City of Chicago and a friend told us about Pro kitchen so we decided to take the drive. To my surprise it was so worth it Joe, Andy and Peter our so helpful!!! We received all 18 kitchen cabinets, crown molding and under cabinet lighting in the time frame they promised. We also purchased our granite counter tops from them as well. Great job and BEST prices all around… When we decide to GUT our kitchen all we ever hear was night mares about kitchen remolding ordering cabinets so on… I can not say enough about working with Joe, Andy and Peter is was a pleasure!!!

When I was doing my own remodeling project, I had an issue with my vanity being a custom size that menards and home depot do not have. I called and Andy was awesome to work with. He was helping us on price and then he even asked us if we wanted then to cut down a top that they have in their showroom. This allowed it to be finished in about 4 days instead of the 2 – 4 weeks other places told us. We’re happy with the cut, color, quality, communication, and service. They had a decent amount of granite options but kitchen cabinets ate their thing. We didn’t get cabinets but they were super nice and way cheaper than box stores.