Old Navy

Old Navy is one of my favorite stores at The Waterfront. Sales occur frequently and I’m a big fan of their active wear. Prices are very reasonable. Staff is helpful.

I have visited this Old Navy location four or five times over the past year and have never had an issue. In fact, a friend and I visited the store around Christmastime and the staff were extremely friendly and helpful.
However, this was the not my experience yesterday. I drug my husband along, so I could look for new jeans and maybe find some sweaters /​winter clothes on sale.
There were signs up exclusively for Old Navy credit card users, which I am not. However, the ‘sale’ of buy two, get one free on thermals ended on January 7^th (two days prior). Then, there was regular sign that simply stated ‘buy two, get one free’. I was confused as to whether this applied to everyone, or just O. N. card users. So, I find an employee (the only one on the floor…) and she says that the sale applies to everyone, that the one for credit card holders is ‘old’. Well, take it down, right?!
At checkout, there are cashiers, both waiting on one customer, no one else in line. The male cashier does not have his light on, so I opt for the other lane. There is a cashier, a woman, and what appears to be a manager, a younger woman. There is some issue regarding the patron’s purchase. From what I can figure she opened up an O. N. card and was supposed to get a discount, but it didn’t come off her total.
My husband and I stood in line for several minutes. No one even looked at us… not even to say ‘sorry, be right with you’…something. No acknowledgement whatsoever. Me, already being cursed with an impatient personality, gather my items and move to the other register after about five minutes. I ask the male cashier if he can ring me up. He says that he can, when he’s done with the current customer. (duh…) I say, ‘great, thanks, I wasn’t sure since you’re light isn’t on.’ To which he just shrugs. Ummm…
Needless to say, not the best of experiences this time. Just hoping that maybe some college kids called off or something and that they were understaffed. Will return, but not for the customer service…

This store is laid out better than any other Old Navy I’ve been to before. It was so easy to quickly find everything we were looking for. The staff was also very friendly.
If only all Old Navy stores were like this one…

It’s just like Old Navy anywhere — well maybe not the one in San Francisco, which is always packed — it ws pre Thanksgiving, so quiet before the storm on Black Friday.
I picked up my one and only bargain of the weekend — a $ 2.45 pair of flip flops (it was preparing to snow outside).

After further consideration, this store does not deserve a 4 star review. The Old Navy product has been pretty weak recently, which isn’t the store’s fault, but the severe lack of customer service doesn’t help the situation.
While shopping here on Friday, I was one of maybe 3 – 5 people in the store. I would practically walk into a sales associate but not even receive a glance or smile. No one working here seems to give an iota whether or not product is being sold. To avoid inconveniencing the associates, I will be taking my Old Navy purchases online in the future.

Very bad purchase experience. I bought a shirt with a hole covered in the rolled up sleeves, but they denied my request to return it. I am so angery at this and will never shop their chothes anymore.

I love old navy clothing, it’s vintage styling with good prices. Great jeans too, I love the painter’s jeans.