Verizon Wireless Authorized Retailer

Horrible staff. Showed up Sunday morning.. Employee was an hour late. Acted like I was bothering him as a customer. If I didn’t need my phone would have never done business with them. I was treated with such disrespect being a customer for 15 yrs. Punk ass kid. NEVER BUY FROM THEM. HORRIBLE! !!

I have to agree with every review posted about this Verizon kiosk at BJ’s. Joan, the unhelpful, untrained, negative customer service rep was one of the worst associates I have ever come in contact with. He was more concerned with his personal phone calls and text messages than assisting me. It’s very clear That Joan has no training and is unable to adequately perform his job duties. He did not explain the «option» (only option might I add) but luckily I caught the terms and conditions he failed to mention prior to accepting the contract. Joan needs to be retrained. Maybe he should go to the Ritz Carlton Training where he can develop skills to be a better customer service representative. «Ladies and Gentlemen serving Ladies and Gentlemen» — non existent at this Verizon kiosk. As I was referred to go to the corporate office by Joan, I recommend you do the same to avoid this disaster of a kiosk.

Give me a break of course they sould have the Verizon Dimond for the worse customer service… do not even think about it to come here if you need anything from Verizon or for your phone. I was trying to buy a case for my phone and like a week ago I was at BJ’S and decided to ask if they didn’t have anything to protect my phone and the guy said no, nothing else, no can I help you or something else or maybe next week we can get it or we never sale it here. like ten days later I was at BJ’S and when I was living the store I saw that they had a table with a bunch of cases and things for the phone. well I stop and I was checking all this product the same guy with the same actitud like a bulldog again he was on his phone didn’t say how can I help you, he just told me broth don’t open any of those case that’s it I looked a him and said but this is already opened what are you talking about I said do you want me to paid you for this and he said yes I told him I’m not paying you s and he said what’s your name to report you so you can’t never come to this store.
I just told him please call who ever you want to, do me that favor. been a Verizon costumer for years never thought you will see such bad costumers service from them but this one it’s the worse you can get out there.. good luck..

Went to BJ’s to do some shopping and since they have a Verizon Wireless authorized retailer inside (Diamond Wireless) decided to see in person the new Samsung Galaxy S6 and also ask about the free tablet promotion as their sign advertised.
They would not show me the phone or give me any information unless I give them my Verizon telephone number. After providing them such they showed me the phone in which couldn’t even power it on to actual see the screen and features since seemed that it was not charged or something. Also when showed the tablet, same thing. Was also told that for the tablet I have to pay $ 80 and there is a $ 50 mail in rebate. Not free as the advertisement says.
I left by telling them that will think about it about doing the upgrade on my phone.
Yesterday, 4÷11÷15, I received a text message from the sales rep, Laura, telling me: «Hey this is Laura from Verizon letting you know that you can actually take advantage of the tablet promotion without getting the upgrade. Call me back and I can wait for you today to help you out. I“ll work something out so you can get the tablet today with the $ 80 mail in rebate».
As you can see per her message, is not only questionable about this no upgrade promotion but also seems that this particular authorized retailer; Diamond Wireless; it is desperate for sales or something. I don’t appreciate when a business does this after looking into something and such. It is «pushy» if you know what I mean. Also it explains why they wanted my phone number.
I contacted Verizon to file a complaint about this and to get more information and I was told that it is Verizon company policy that NO employee is allowed to contact any customers at all for an inquiry I did like mine. Also that they don’t offer a free tablet promotion at the moment and not sure how they are doing this. That they don’t recommend dealing with 3^rd party retailers like Diamon Wireless since unfortunately they use cheap tricks to get you to deal with them and get you into a second contract ending up paying double the fees and overage charges. Once with them and once with Verizon. They will be reaching out to the company and following up on this.
From my experience and opinion I recommend to anyone that is considering to deal with them to be careful in dealing with Diamond Wireless. If I was you, I would not deal with them at all and deal with another authorized retailer or with Verizon directly as I am doing.