Fix It 1st

Hilariously, did NOT fix it «1^st.»
Instead, they scratched our newly refinished floors when moving the fridge, took 2 trips to replace a part, and didn’t fix the fridge. It was cool for about 2 days and is now 90 degrees inside again.
My floors are destroyed. My fridge is hot and I have no food. And Fix It 1^st is nowhere to be found.

If I could give this company negative stars I would, they are completely unprofessional! My Home Warranty Company sent them out to repair my oven and I am still waiting on a call from them, tomorrow will be two weeks since the repairman came out. You can not call and speak to someone, your only option is to leave a message which they never return. I also tried emailing them with no response either. I had to get HWA involved and I filed a complaint on this vendor, who according to HWA is supposed to be a VIP Vendor! I would advise people to stay far away from this company and not do business with them period!

My roommate and I were worried by the low reviews when our home warranty company dispatched this company to fix our freezer (something was leaking), but I was pleasantly surprised! I had a great experience with this company.
Not only was our repairman on-​time, he was 10 minutes early! He quickly diagnosed the problem (defroster thing wasn’t working correctly) and was done in less than 45 minutes. Our repairman (name started with a J) was friendly and helpful in answering my freezer questions.

I will give zero if I can. My home warranty company dispatch fix it first. It was the worse experience ever. He was never on time on the both visits, first to diagnose the issue and 2^nd visit to replace the parts he got. After 2^nd visit washer is still broken and he somehow needs a 2^nd opinion which means the warranty company to dispatch a different company. How is this company stay in business but they can’t do anything themselves. Tim is also the technician that came out twice. Wasted 2+ weeks for the visits and still not resolved.

This business is completely unprofessional! My washer has been malfunctioning. The technician, Tim, came to do a diagnostic visit. He did not find a problem, but my washer was having the same problems after his visit.
I tried to call them back multiple times within the next couple of weeks in order to have Tim come back out and reevaluate my washer. The $ 60 I paid for the diagnostic visit was supposed to be applied to a future visit as long as it was within 30 days. I called and called, and they never returned my calls to schedule another appointment. So, they basically stole my $ 60 and my washer still does not work properly.
I tried to dispute the charge on my credit card, but somehow I still had to pay! I do not mind paying for good service, but I DO mind wasting my money and not having a fixed washer. And there is NO excuse for them being unprofessional and not returning my calls for appointments.