Terrible customer service! No one would help as a matter of fact the MANAGER walked pass me and when i asked for help she looked at me and kept walking.
Ashley N.
Évaluation du lieu : 1 Harvey, IL
This location has horrible customer service. I called them at 9:30am to ask if they had a pattern in a certain size, they said they did and would hold it for me. I drive up there at 1:30pm to get pattern. The pattern they had for me wasn’t the size I requested. They didn’t have the size I requested in store, none of their locations did. I had to settle on a different pattern since I had a time constraint and needed it for that day. The manager didn’t help at all. If they would’ve told me they didn’t have what I wanted at 9:30am when I had called, then I would’ve started drafting a pattern myself instead of having to settle and pay for a different pattern. This location wasted my time and money. They didn’t offer me any discount even though I had to buy a different pattern for their mistake. The homewood location is the worst I have been to because their lines are always long and they’re understaffed. This incident adds on to their poor customer service.
Reyna C.
Évaluation du lieu : 1 Hazel Crest, IL
They have horrible customer service. There are always long lines, no one is ever available on the sales floor to assist with questions and managers are rude! Wish we had another craft store closer!
Janet A.
Évaluation du lieu : 2 Homewood, IL
This store has a good selection of items — that is not my main complaint. There is no customer service of any kind in this store, employees seem to be non-existent until you are ready to check out. Then you have to wait in a long line for the one cashier, since the other 4 cashier stations are usually not manned. Occasionally you will see two cashiers working, if the line is really, really long. This is why I usually go to Hobby Lobby in Tinley Park!
Dee D.
Évaluation du lieu : 2 Chicago, IL
Ehhhhh… this is where I go when I don’t feel like driving over to Hobby Lobby.
Kathleen M.
Évaluation du lieu : 4 Frankfort, IL
This is my B side Jo-Ann fabrics; it is not that close to where I live but very close to where I teach twice a week. By design, I am not a huge fan of this chain. Harsh lighting, crinkly fabric and too many crafts strewn about. Have you tried getting up and down their aisles? But sometimes, I have to make a Jo-Ann run — elastic was the cause of my last one. No mattter how much I buy of something like that, I invariably end back up here. For me, Jo-Ann Fabrics is a three star fabric chain. Why I like this one better than the one in Orland is that the clerks are simply nicer and not out to disqualify your coupon. Their coupons arrive about 25 minutes before they are due to expire or 17 days before they are good. The ladies here seem to grab one that will work for you and go on with their lives. I love that they realize the 53 cent savings is not coming out of their paycheck. For nicer clerks come to this Jo-Ann, for the supplies you can go to any of them.
Lauren-ashley B.
Évaluation du lieu : 3 Chicago, IL
I love the products that JoAnn’s carry. This one is clean and organized but the customer service really sucks, which is why I only gave them 3 stars, but 4 stars for the products that they carry. I have yet to be greeted nicely or feel welcome here at this JoAnns, nore do they personalize with customers that often come in like me. The only reason why I go to this one is because it is the closet one to me besides the one in Orland Park, which is far more better, and bigger and the customer service is a little better. I also love JoAnns because they often have coupons and they take as many coupons as you have as long as they do not have the same code unlike Micahels craft stores you can only use one coupon per customer per day. So I definetly shop more at JoAnns than Michaels. All in all the store is pretty decent and convenient if you leave near hear.
Amanda L.
Évaluation du lieu : 4 Eglin Air Force Base, FL
All-in-all it’s a good JoAnn’s. Very clean, modern-styled store(newer I’m guessing), with relatively friendly employees. The only section I scoured was the yarn section, and they weren’t out of as much sale stuff as my local JoAnn’s usually is, so that was nice.
Jef B.
Évaluation du lieu : 4 Sacramento, CA
We spend too much money here! We are involved in community theater(of a sort), and often have to buy fabric, candles, things like that. This is a well-organized store; very clean, and we can get in and out very quickly close to home.