Qualified Heating, Air Conditioning

My furnace went out on a Saturday night. It was one of the coldest weekend this year in the Chicagoland area.
They came out that evening to assess the problem. They determined the problem and was able to find the part the very next day!
My family and I are very grateful for the excellent and speedy service they provided us.
I would very much recommend Qualified Heating & Air Conditioning.
It’s good to know that there are still service oriented companies out there that care about their customers.
Thank you Keith Nelson!

This company really went above and beyond to help get my air conditioner fixed in a townhouse I rent. I was in another state and the owner was extremely accomodating. He offered to do a job that other companies were unable to do or not willing to do. My tenant wrote a negative review, but wasn’t aware of what was going on behind the scenes. I will definately use them again!

Completely unreliable! Never showed up for scheduled appointment. Didnt have the courtesy to explain being late or to not come at all. I can’t judge their their actual work, since they never came.
This is also a company which partners with American Home Shield Insurance, of which I was unfortunately a customer and waisted my money entirely.
My recommendation don’t buy the Insurance from ANYONE! They always find a way to explain, why something was not covered and find the ‘Looser companies like
’ Qualified Heating, Air Conditioning, who are part of their scheme
’

Keith, Candice and Andrea were friendly, knowledgeable and they were extremely professional. I really appreciate American Home Shield putting our work order through to Qualified Heating, Air Conditioning and I expect our family will continue to do business with this great company. The crew showed up on time, installed a new furnace (after our 30+ yr old one busted) cleaned up after work was completed, super value for the price! Great experience!!! Thanks Keith, Evan, Luis and Rob for your work and for cleaning up!

A request for service was sent by my landlord on a Sunday; I had to follow-​up on Wednesday and they said they would be at my unit between 2 –4. I called back because I had to leave by 4:30 only to find out no one would be able to come out.
We rescheduled for Thursday between 2 — 4 and the technician was 15 minutes late; didn’t have the right equipment to reach the outside air conditioning unit on the roof and they were supposed to come back on Friday. On Friday, they said they couldn’t make it until Saturday because they needed to rent a ladder in Chicago.
When I called to ask for the full name of the company and their address they put me on hold and then took the phone off the hook and then put on their answering service. I don’t think I’ve ever experienced a more passive aggressive and unprofessional group of technicians in my entire adult life.
DO NOT USE.

Our massive, 63 year old furnace (The Beast) finally gave out last Sunday. We’ve had the pleasure of it’s 40% efficiency for 18 years. We have an American Home Shield policy knowing that this day would come. We were hoping sooner rather than 18 years later. Enough with the details. We call American Home Shield and they dispatch Core Heating the next day at noon. Core says we don’t have anyone that can fix it. They then dispatch Qualified Heating on Tuesday. Keith, the owner, comes out, takes one look at he Beast and says its a goner. He inspects everything and says they don’t make parts for this thing anymore. He was professional and courteous. He promised he would expedite the process with American Home Shield to get us a furnace as soon as possible. He thought it would be Friday. (6 days without heat) Later, I get a call that they had a cancellation on Wednesday and slotted us in. Candace, was sweet and polite when she called to make the arrangements. Originally he thought it would be Thursday before the new furnace was installed (5 days without heat in Chicago). Luckily for us it was an above average temperature week so we were able to stay in the house overnight although bundled up like Alaskans. His crew of Rodney, Wayne, Luis and Robert came out and did an amazing job. They showed up right about 9:00a.m., dismantled the beast piece by piece in about 3 hours. Then much to my surprise they told me they were able to get a new furnace today and would install it today. They were able to get it done by 5:30 that same evening. They used tarps to protect my floors, walls and furniture. They were professional, polite, and had great taste in music. They cleaned up after themselves and Wayne was great with explaining how everything worked. He kept me apprised of the steps and progress all day. We are now enjoying the tropical weather that comes with a 80% efficient furnace. Thank you to Keith and his crew for a wonderful experience.

Thank you so much to all the staff at qualified heat it took 2 months and 5 different contractors until I have found qualified heat. I have just moved in to a new house with radiant floor heating and the heat went out in November just as it was getting really cold. I figured that the unite needed to be bleeded which should take any air that might have been stored in the pipes. So I called 1^st companie they came. charged me and it did nothing still no heat. they came back 2 times nothing. I called another company same story they keep telling me that most likely I have a leak on the pipes and that it can’t be fixed that i should spend few thousand dollars and install a new forced air heat. then Keith came in took a look at the unite and said that he will do anything possible to fix it and that he does not think that there is a
for about 2 weeks he was replacing different parts and added new once, in the mean time since all my repairs were handle by an insurance another company was send over and the also rapported that there is nothing that can be fixed and that I should pay for the new system .but Keith came in one more time after consulting the manufacturer and 2 days later my heat was working perfectly. Now to months later still no problem. I could not say thank you too many times. if you need an honest dependable heating people call them don’t waist your time and money somewhere else.

Professional and polite. Came out the same day that I called to fix furnace (it was below zero too) Identified and fixed the problem within ½ hour. I would strongly recommend Keith to anyone in need of service.

We recently purchased an older home and the sellers did not go through any explanation of the appliances left behind. The furnace went out and Qualified Heating and Air Conditioning came to help us. Keith was very professional and friendly knew exactly what was the problem and explained what he was doing and why. He went through the maintenance of our furnace so we can do the up keep and schedule cleanings on a routinely basis. Thank you very much and I would recommend this company for any services they cover.

I’m writing this review from my mother’s freezing-​cold apartment. Her thermostat currently reads 42 degrees. Her gas furnace stopped working last week Wednesday.
The «qualified» repairman «repaired» her furnace Friday by replacing a bad igniter. This was the first day she took off work. The same igniter stopped working hours later, on Friday. She called right back and was given a variety of excuses why they would be unable to repair the furnace (again) over the weekend, but she would have the first available time slot Monday morning. Monday was the second day my mom took off work.
Monday morning came and went, so she calls in to ask for an update. Excuses. She called several more times, and a repairman never came. She was assured a repairman would come at 8am – the first available repair time – on Tuesday. Tuesday (today) is now the third day my mom had to take off work.
The morning came and went, no repairman. I called «qualified» and was told the repairman was running late on the last job – but wait – how is this possible if we have the first available time slot today? I asked and was hung up on.
Finally the repairman shows up (albeit 6 hours late) and replaces the igniter.
To summarize: This company does low quality work (repairs break the same day they are made) and their customer service is also low quality (repairmen completely blow off appointments, the repairmen are late when they do show up, and will have you miss several days of work instead of making repairs correctly the first time around).
Take a look at all the other one-​star reviews – you should probably hire any other company if you want any results (or a warm apartment).

Because of their outstanding performance, we are pleased to write a review for Qualified Heating. Very professional from day of initial contact with the office staff until completion of job. Qualified Heating serviced and repaired our leaking gas pipes, and replaced boiler connections to a existing repair from another company. The technicians were very professional and prompt. Thank you Qualified Heating for providing an excellent and quality service to us. Excellent customer service and great people to deal with! We will recommend this company to our friends and family.

Worst company in the world. Illegally leaving us with a furnace that is leaking carbon monoxide. Tried to leave us with a furnace emitting carbon monoxide. No regard for the law. Told us the carbon monoxide leak was OK. Argued about replacing and got mad with me. Yelled at me. Insurance was covering furnace and showed up with no furnace. Stay away. Also several no shows. Let this go on when the temps were in the 10 – 20 range. Strung us along. Unethical business practices.
Found out through our insurance they were all the reason for delay. They inspected the furnace Friday 11÷14÷14 at noon. After having the diagnosis that the furnace was broken and needed to be replaced they didn’t file the claim with my insurance till Wednesday 11÷19÷14. Can’t understand why the claim wasn’t filed sooner. Called multiple times to check on the claim and was told due to processing the claim couldn’t be filed till Monday. On Monday I called to check and they started they had filed the claim and was waiting on my insurance company. Complete lie, insurance started they had called the hvac several times to check and the hvac wouldn’t file the claim. They were promising me they would replace by Wednesday. They were also trying to charge me an extra $ 1500 in extra modifications. 2 other hvac quoted me $ 2000 or less to replace including the cost of the furnace and all modifications. Why does it cost them $ 1500 in modifications when the insurance company is covering the furnace and labor when other companies would charge me $ 2000 total including modifications, furnace and labor.

So far I have had a bad experience with this company. I have a contract through American home shield which assigned me to them to fix my broken heat pump. I haven’t had heat for 4 days now. I put in a request online late at night and American home shield said that the repair company would be contacting me shortly to schedule an appointment. I figured they would contact me in the morning. By 10:30 no call so I decided I would email them to move the process along. The repairman was to be at my house between 3 and 5, he arrived around 6pm he worked on the pump for about an hour then proceeded to tell me that he wasn’t told it was a heat pump and that he was not familiar with them. He said it needed a part he didn’t have and that someone would be calling me the next day to schedule another repair. At about 1145 I still had not received a call so I called them and explained that when requesting service through American home shield I specifically stated that I had a heat pump and when I spoke to someone to schedule my repair the word furnace never came out of my mouth so why did they sent a repair man who didn’t know what he was doing? Then he apologized and told me a bunch of stuff about how not everyone is familiar with pumps. He said he would call me back in 20 minutes to schedule another repair it has now been an hour! No call. I am highly dissatisfied with this company do not use them.

Qualified heating and Air was an amazing company. They came out very quickly for my tenant and were able to fix a problem that another company had been out for prior and only left my tenants in the heat. I would recommend this company to anyone. Please keep up the good work, and your customer service is amazing.

Worst company I have ever dealt with. I would give them negative stars if I could. It took them 4 weeks to tell me I needed a new unit, and haven t even begun the process of replacing it. Would never use them again. Call back rate is zero. Show up status for appointments is about ¹⁄₂₀. I cant even count the NO SHOWs he has done. This is the worst I have seen. Steer clear of them.