Crystal Harley-Davidson

Moved to the area recently. Needed to find a new Harley Dealer. Tried the one in New Port Richey… No Thanks! Made my way to Crystal Harley in Homosassa. I have been more than satisfied from the first visit (to remedy another Dealers installation error) to the purchase of a new Harley to my last service visit. I cannot find anything to complain about, it is a great store and great people as well. Crystal Harley Davidson is my new store… period!

It is really too bad that the only review was bad. My experience was totally different and it was with the parts department.
First and foremost, you must have expectation management when going to any HD dealer, there are good days and bad. I try to recognize both good and bad.
I have been looking for a tour pack for my RG and finally got one from a buddy. After stopping by every dealer I could find on the eastern seaboard to help with setting up the lights, this was the only place that knew the answer to the question. Even after searching extensively online at every HD forum known to mankind, I could not get an answer.
Kyle at parts was awesome and took the time to show me what I needed. Even though he was not going to get a sale, he took the time to show me what to do. If I am this way and need parts, I will defiantly come see these guys. I really appreciate them taking the time and showing what customer service is truly about. Thanks Kyle!

Update. It took over 3 WEEKS of being jerked around by the finance manager, Al to finally get my deposit back. I’m totally disgusted with this place and would never recommend them to anyone!