Pizza Hut

I know the only people who ever actually make it online to review fast food pizza are the ones who have had a bad experience, but I would just like to brag on this pizza hut in Hondo, TX. We ordered some pizzas to go to eat on the way back home after floating the frio river, and They really hooked our pizzas up. They were excellent! the staff was super friendly even though it was extremely hot inside the restaurant, and they informed us their air conditioner had been broken for 3 weeks and they were waiting on parts to come in before it could be fixed. Mind you, this is TEXAS IN JULY!!! No one ever complained or mentioned it until I commented on it. I had ordered online on my cell phone but realized when I got inside that I had ordered 3 medium pizzas and there was a special going on where you get 2 medium pizzas for 6.99 a piece and that final medium pizza was an ultimate cheese lovers so it was costing me $ 13 for one but the staff helped me add another pizza on and I got all 4 pizzas for the same price as 3, and we only had to wait about 15 minutes for our order. Great job guys! Thank you for not letting the heat getcha down!

I ordered online on the road got there 15 minutes later to find out they did not even start my order. After sitting for 30 minutes waiting I witnessed 7 different people come in and be offended by the smell which is coming from what could only be the filth of this place. When I asked to speak to a manager I had to wait 10 minutes for her to get off the phone to address me. Once I explained how filthy the store was she told me that this was my opinion. So I explained to her you would have to be blind not to just see the long living issues of this restaurant and asked her to refund me because I was in fear of eating the pizza after all. I then called the DM to just tell him about the poorly ran and filth of this place. Then after I got off the phone I realized shouldn’t he already be aware of the condition of this unit? The disgust of filth of this restaurant didn’t happen in one day! That much I can guarantee. You take a huge chance eating here. By the way they had no customers when o first arrived so they had time to clean and fix my food.

This is the worst pizza you will ever eat in your life. Do yourself a favor and don’t eat here. Terrible staff that obviously don’t know what they’re doing, the place is always dirty, and they charge for all of their condiments for carry-​out. The place is a joke.

I cant tell you how good their pizza is or how clean their facility is. I cant tell you how quick their service is or how good their prices are. What I can tell you is how horrendous their customer service is and tell you the reason I cant give you the above review.
I had a day off from work, which rarely happens, and my daughter had earned a pizza for reading. I figured I would pick it up and take it to her for lunch as well as have lunch with her.
I ordered the pizza at 1040 for an 1100 pick-​up. I confirmed that it would be ready at 11. I was their waiting at the time I made my order and saw an employee roll in around that same time. At 11:06 they finally unlocked their doors to inform me that they hadnt even started my order and it would be at least another 10min until it was done. So. you open late AND dont have my order ready… lovely.
Well my daughter gets a 30min lunch that starts at 11:05. Needless to say not only did they not have her lunch made but they also caused us to miss nearly half of her lunch waiting on them. She thought we forgot.
Horrible customer service. Period.
Recommend Pepe’s which is minutes around the corner. Great customer service, good prices, and yummy pizza.