7-Eleven

I must say it’s rare when I am truly impressed after having an initial unfortunate experience with a business.
No one really likes the new law on banning plastic bags, least of all stores who deal with new problems, or customers who’s drinks they have purchased bust through the thin paper bag due to condensation, and fall on the ground, exploding (all over their work dress clothes!) it’s just silly to package refrigerated drinks in a paper sack, and not expect disaster. Yet for the longest time, 7-​elevens across the island would do just that. After the fifth time this has happened to me, and doing a quick mental estimate of how much money I had lost from exploding rockstar drinks, I had had enough. I put the four punctured, spraying energy drinks in a plastic white garbage bag land took them back after work.
Initially they on duty cashiers (no manage was in then) refused to refund or return my money. I was really disappointed, so left the bag of exploded drinks with the cashier and left my contact info for the manager to get in touch with me. He did the next day, and apologized sincerely.
The most impressive thing for me was not that he replaced them, that’s standard. It’s that he did something about it. He started carrying recycled plastic bags for drinks. Wow. When I saw that it almost put a tear in my eye at how much he listens to and values his customers feedback. Remarkable customer service. I am touched.
This is the best 7-​eleven I have been to. if only all the other 7-​eleven managers has as wonderful regard for their customers.
if you have a choice of establishments to patronize, or gas to buy, I wholeheartedly recommend this fine establishment, with a caring manager who has really high integrity. Thank you,