Alan’s Appliance Service

I continue to use Alan’s appliance service. Andy, the owner always provides excellent service.
He is trustworthy and he knows his craft. I just called him and he came and fixed my dishwasher. It’s comforting to know that whenever I have an appliance breakdown, I know someone that is dependable that can help me.

I’ve used Alan for repairs to my clothes washer and dryer many times. He always returns my phone calls and usually is able to respond to my needs and complete the repairs the same day. Alan’s charges for repairs are reasonable and fair. He is the only repairman that I will ever use.

Almost got rear ended by one of these drivers. Extremely reckless. Took a picture of the phone number on the back of his work van. As I passed him, the driver held his phone to the window taking pictures of me. Childish.

EXTREMELY RUDE… DO NOT USE THEM.
Sheduled an appointment with Andy to fix our refrigerator. He showed up and was annoyed that he had to find street parking b/​c there was no guest parking in our building (which is not MY fault)…my 2 year old was napping, I was a week away from having a baby, and he wanted ME & MY 2 YEAR old to come down stairs from the 7^th floor and meet him. When I said I could buzz him in our entry gate door– but that it would be difficult for me to come down and meet him to open the parking lot gates (for which there was still no parking for him) he got an attitude with me and said that if I can’t come down and open the garage gates that he’d just have to reschedule some other day. SHAME on this company… that is just purely laziness and unprofessional. Companies that feel comfortable making such demands of an extremely pregnant woman who is alone with a 2 year old don’t deserve your money, especially when it’s something vital like a fixing a refrigerator in a household with children. Disgusting.

Dont waste ur time, they will never return ur call. They never pick up their phone, nor return ur call. I tried multiple times no luck.

I bought a dryer from these guys three years ago. I got a second hand dryer and it worked perfectly. I had a flood three weeks ago and it’s broken now but I am going to get another one from them. Was really happy with my experience. Now I have to find them because they moved since then.
Gina

Having a broken refrigerator is definitely not cool. You need to throw out all your food and live out of a cooler until it can be fixed. Alan’s appliance was the first and last call I made.
The whole process was fast and simple. When I called them, they asked me to describe the problem and then told me what the problem might be. He then asked me to give him the year, make, model and serial number. My guess is because he probably wanted to have the parts on hand. He then gave me a rough estimate. However, keep in mind that not everyone can get estimates over the phone. It could depend on how well you know the problem or if your problem is a common one. Apparently, my problem was a pretty common problem. I ended up being okay with the estimate so I decided to book a time for him to come. Once booked, he gave me instructions on what to do before he got there to make the process go faster.
Once he arrived, he got straight to work and was in and out fairly quickly. But the best part about it all was that the actual price was about 50 dollars less than his estimated amount over the phone. Now I understand that it won’t be like that for everyone or every time but it sounds like he is the type of person to over estimate when doing estimations over the phone so you won’t be disappointed.
Overall, he saved us from purchasing another refrigerator and now everything is cool again.

After calling two other appliance repair places that are very highly rated on Unilocal,neither of which bothered to return my calls to them, I called Alan’s Appliance. Alan’s was recommended to me by the front desk of the condo building I live in. I called Alan’s yesterday and Andy (the current owner of Alan’s — who was his uncle — answered the phone. Andy told me he would show up this morning between 8:30 and 9:30 am and he arrived today at 8:50 am. He quickly diagnosed and fixed the cause of my refrigerator leaking, and also cleaned the condenser, and he charged me the grand total of $ 103 — which included his $ 59 house call. It is so rare to get very good customer service these days, at a fair price, and I had to give him five stars because the service was as good as it gets.

No, no, no. I don’t trust Alan. Paid him $ 75 for nothing. i.e. options he gave me were to pay him, $ 250 «in full» upfront for a washing machine part he claimed he needed to order from the «mainland» that would take at least a month to arrive, OR buy a new washer. He was immediately defensive and argumentative with me over the phone when he was explaining his recommendation. As a landlord I could hear him fraternizing with the tenant while I consulted with him over the phone. The whole experience was highly suspicious. Note when he talked with me over the phone prior to the sevice call he stated that the visit would cost no more than $ 55. He did go to the house the same day but, then all of a sudden his house visit fee was $ 75!!! Great for you, Alan, you got my $ 75 for your 10 min drive to Moanalua and thanks for nothing. I bought a used refurbished washer with 6 mon warranty from $ 269, which was delivery the next day by Ross Appliance. Landlords and homeowners BEWARE!!! I do not believe the 3 existing 5 star reviews on Unilocal for this guy.

Had a hard time finding someone who would service my old washer in my rental townhouse in Kaneohe. I called and Andy answered right away. He scheduled with my tenant and fixed the problem within 24 hours! I thought I was going to have to buy a new washer, but Andy saved the day. I will definitely call him again!

I called the owner/​technician and he said he could come to check on my washer that was making noise, dryer that the timer wasn’t seem to be working rights and at the same time if he could check one of the burners on my stove that wasn’t working now. He came and stayed a full 30 minutes, said nothing wrong with my dryer, cannot fix my washer to buy a new one. He spent about 10 minutes changing a switch on my stove and charged me $ 208. He charged $ 115 for the labor and house call which I thought was excessive for the 30 minutes he was there. Would never use Alan’s Appliance Service again. He has a new business address which is 3054 Ala Poha Place #2105, Honolulu, Hawaii 96 818.

The owner/​technician of Alan’s Appliance Service was prompt, efficient and reasonable in cost. When I called, he said that he was on the road to another job, and came within an hour. He quickly examined my dryer and after taking off the exterior determined that the belt had broken. He needed to obtain the exact size and type elsewhere since he was not carrying what he needed in his truck. He returned in a few hours in plenty of time for me to leave for a 2:30 p.m. appointment that I had cautioned him about. I know that I will call him if other appliances need repair.