Aloha Roadside Service

The drivers don’t obey stop signs.
Driver was driving with his door open and his foot hanging out.
A driver almost hit me because he didn’t stop at the stop sign. When I honked my horn he flipped me off saying I was in the wrong when I was not.
When calling the company to tell them I keep getting a busy signal.

Called AAA foe a pick up. They were nice and said dispatch would call me soon. They did and was very fast. Said the driver would be here at 5:25 pm. He fit here 10 minutes early. Thank you Brandon for being fast, friendly, and efficient.

My car was stolen and recovered within the same day. I didn’t know at the time of recovery how to start my car so I decided to Unilocal a few tow companies. One didn’t answer and Aloha Roadside Service was the next on the list.
I was politely greeted (on the phone) and quoted for the trip from the spot of recovery to our house. Then I was notified that it may take 45 – 60 minutes for their arrival which I was fine with. I sent my dad home, confident that they’d be on time.
About an hour later, I called and found out that perhaps my phone was on the fritz and they couldn’t reach me. So I let them know i was still where I said I’d be and that my phone battery was pretty much ready to die.
10 – 15 minutes, the tow truck comes. Backs up to lift my car, pulls forward and basically rips one side of my bumper from my fender. I mean, no big deal. The car was JUST recovered from theft, that was not the biggest issue of the day so I let that slip. Plus, my car is lowered and I feel like that would obviously make it that much more difficult to get under the car.
Had a nice ride back into town with the driver. Talked story a little bit and before we knew it, we were at home where it was a tight fit into my driveway, but he did alright. Backed it all the way up for me and started writing up the receipt.
Overall I feel like the experience was okay. I didn’t want to give them a low rating since I initially had them at 4 stars, but I just thought about it a little more and just the fact that I waited well over the expected time and the damage was done with absolutely no responsibility taken, a 3-​star rating isn’t necessarily bad, but they weren’t necessarily good either. I just feel like the people there are nice, but the service is sub par.

GREAT SERVICE… AGAIN!
I had a flat tire. I called AAA and they sent Aloha Roadside Service. AAA now texts you a link so you can track the driver and estimate how long the truck will take to arrive at your location; this allowed me to do some work while tracking the service truck. When he arrived, Gary from ARS was cheerful and told me he had 30+ years of experience. As he felt the tire, he came across a nail. He said with all the construction going along Kamehameha Hwy., they’ve been getting a lot of calls for tire situations. For a small fee, he was able to pull the nail out and replace it with a plug. He also inspected the tire and said I may want it to get looked it because I had been riding the flat tire for some time and the sides were wearing out. He then took the time to make sure all my tires were inflated correctly. From the time I placed the call to the time Gary was back in the truck took 50 minutes.
This is my third review of Aloha Roadside Service and I can’t tell you how much I appreciate them.

My tire blew on the H-​1. I was in the right lane already and managed to get over to the shoulder so I could call AAA. Aloha Roadside Service has the contract for that area, and Brandon arrived in maybe 15 — 20 minutes. He was polite, friendly, efficient and safe. It was kinda spooky being so close to cars whizzing by at 60+ mph, so his confidence made me feel safer. When I asked him where he was when he got the call, he said that he was headed in the opposite direction. Instead of complaining that I was out of his way, he said it was lucky that he was by an exit where he could just come back for me. He was GREAT, and I can’t thank him enough.
Lucky for me I have AAA, and lucky that they contract with Aloha Roadside Service and sent Brandon. Mahalo, mahalo nui e Brandon. Blessings on you and your family.

Our rental car got a flat tire while on vacation in Oahu. John from Aloha Roadside Service arrived on the scene, and he was so helpful! On the way back to the car rental service at the airport, John was friendly and conversational and even helped us unload the luggage we had with us.
I highly recommend Aloha Roadside Service, primarily because of the excellent customer service.
Thanks, John!

My car wouldn’t start. I didn’t know what to do but luckily I was at home and not stuck on the road. I called AAA and this is who they sent out to my house. They were there in less than a half hour and were there for less than 10 minutes. My battery died and instead of just jumpstarting my car, they sold me a new replacement battery on the spot, replaced it and took the old battery away!
I wish I got the guy’s name who helped us. He was a young guy who was patient since I’m sure I seemed frazzled and panicked. He was friendly, helpful and super polite.
They were fast and efficient. Thank you for your help and professionalism! You guys are awesome!

Thank you so much Justin and Mona!!! I will without doubt recommend this company! Justin was here within the time promised and Mona kept me posted on everything. The dealership was closed when Justin arrived but Mona came through with options that worked out great! I hate car problems so Thank you to Justin and Mona for making this transaction stress free, honest and ever so helpful! I truly appreciate it

Great service visa AAA… prompt, courteous and reasonable. Thank you Greg! Replaced our battery. Good price with good warranty. Will definitely call them again

Came within 30 mins of my call to AAA. Thought it was my alternator but turns out I have a crap jumper charger system instead. Glad I don’t have to tow my car on a Saturday night. Driver jumped my car, checked the alternator and did the paperwork within 5 mins. Very friendly and nice. Dispatch called 2x to let me know location of truck, verify problem and (when I thought I needed to be towed) towing location. She was really nice and helpful as well.
Driver mentioned they also do a AAA discount for batteries brought to you and installed… didn’t need it this time, though. Awesome that he mentioned it though.

We just returned from a 5 day trip and had left our car at the airport. It started weakly, but it did start. On the way home we stopped at the market. When attempting to start the car again, the battery was dead. We are AAA members, so gave them a call. Number on back of the membership card is a mainland number but they dispatched the area contractor which for our case was Aloha Roadside. We couldn’t have expected or received any better service and results. Everything went super smoothly from AAA politely taking all our info and even calling me back with an update wait-​time. We also received a call from Roadside with an introduction and ETA. ARS arrived within 15 minutes. Their technician (Ahmad) was super polite, thorough and professional. He hooked up his battery analyzer and explained the readout, then proceeded to ‘jump’ our battery. Our car immediately started. He continued to inform me what battery model number I should purchase and how the break in power to the car’s system would require ‘re-​booting’ the car radio using a ‘code’ in the owner’s manual.
Considering that we were extremely tired from our ‘red-​eye’ flight, Aloha Roadside Service and AAA turned what could have been an unexpected and unpleasant car problem into a very minor setback and very positive experience. Muchos Mahalos Roadside and AAA.

Just another rip off towing company with OUTRAGOUS towing prices. Don’t let the name fool you… they DON’T have any care or «Aloha». They just want your $$$!!!

My car stalled out unexpectedly, so I called AAA. Aloha Roadside is the vendor for the Westside of the island. Rob, the tow driver, showed up within 30 minutes. He was super nice and professional. Asked me what happened, tried to start the car, then proceeded to hook up my Ford Expedition! The hook up took only a few minutes and even though it’s an older car, it’s still my baby and he took good care of her! The tow truck was clean and had a/​c, which is a nice perk when having to catch a ride with your tow guy! Once we were on our way, Rob mentioned that AAA vendors don’t typically tow vehicles with aftermarket rims or tires, but luckily his truck was big enough to hook up our car and 24″ rims. I had never been told that, but appreciated him letting me know AND still being able to take care of the car! Fast, efficient, and friendly service!

driving out of town near china town, had to (i was forced to switch to the outer lane) not to get my car hit by this fk’n driver lic plt #467 tsw, tow truck driver wasnt even towing nothing on his truck, n i had my family with me, i honk my horn to warned him he is to close and what we get in reply a bird (middle finger) to me this is a rude driver n also wreckless if u drive a big truck be curteous to small cars

We were stalled in the middle of a busy intersection & called 911. They still haven’t arrived after over an hour, so we are still waiting in the car as cars speed by, so we tried calling several tow trucks listed on Unilocal,when we came across this one. Tanya was soooo helpful and nice. However, we found out our insurance covers roadside assistance. So we ended up notifying them after they discharged their driver, which should’ve meant that we would still be charged $ 75…but they were so understanding that they were nice enough to waive the fee. Awesome customer service! Will definitely use them in the future!

When your car won’t start and all the «tricks» you know has failed to «fix» your car it’s time to call for HELP! Broke is broke and nothing can remedy that but a tow to your repair shop. Lucky us, we have Triple AAA plus and we bypassed the expensive costs aligned with towing.
Aloha Roadside Service was awesome!!! There aren’t enough exclamation marks at the end of that statement to justify the awesome service we got. I’m embarrassed to say that I do not remember the gentleman’s name but he called us to give us an estimated time of arrival and again called to let us know when he was running just a few minutes past that initial estimate.
Our guy was friendly, assuring and just a happy guy! It’s stressful enough being stranded but when you’re mulling in your mind, «heck, WHAT is wrong with this car and how much is it going to cost me?» the last thing you want is a grumpy guy to add to an already frustrating situation. Happiness begets happiness (in most situations) and our guy was contagious. Super A pluses to Aloha Roadside for having happy people working there (haven’t we all experienced unhappy, grumpy people at their jobs? They hate their job and their service and attitude is reflective of it.)!! Awesome customer service!
There were no issues with competence with our tow guy — he moved about with confidence and secured our SUV safely onto his hitch and towed our car to our designated repair shop. Even if you don’t have Triple AAA (who contracts with this company), Aloha Roadside Service is saved in my phone book as a resource number for towing.

These guys save my backside, my car’s backside, and possibly some innocent bystanders. Please don’t ask how, but I manage to back up through a fence on a driveway in a hilly neighborhood and ended up with one wheel off the pavement, over a ten foot drop off. My hands were shaking like crazy when I saw how much worse it could have been!
After three hours in the rain, and having other tow trucks drive away because the situation was too tricky, I was all out of patience and ideas. The standard truck that just drags a car would have caused more damage to the car and possibly sent parts flying through the window of the house downhill, or heaven forbid, disrupted the gas main below. I honestly don’t remember calling these guys. Maybe a kind neighbor did, but they showed up, in the dark rainy mist, like two superheroes with not one, but two trucks, one of which had a scissor lift. Working patiently, they retrieved my car and checked underneath for structural damage. The drivers were forthcoming about potential outcomes before they lifted the car and very polite. Sometimes mechanics and tow truck drivers can give off that «Sheesh! Women drivers!» disapproving vibe and that was NOT what I needed that night. Thank you!

Saturday morning and our Battery’s dead… What a horrible way to start the morning off, especially when you have somewhere to be.
We called Triple A, and they sent over Ahmad. He was here within 20 minutes of our call. He pulled up with great attitude! With a smile on his face he brought us some cold water and got straight to work, after testing our battery we decided to have him change it for us. The cost wasn’t bad and he was so helpful fast and caring.
2 Gold stars to aloha road side service for hiring such a helpful person!
5 gold stars to Ahmad for changing a horrible start to a Saturday morning into a great one!
Thank you!

Called for a Tow truck from AAA, the guy finally arrives and says, «He can’t do it, it’s a pain in the butt to get out.» It’s a 1 way out of the parking lot. Then we tell the guy to hold on, we’ll get the security to hold traffic so he can get it out. The frickin guy leaves. What a prick. So we had to wait another 2 hours for another guy to come. This new guy comes 40 minutes after the time we were given and hooks up the car in 3 minutes.
How lazy and rude the first guy was. We wasted 3 hours of our day. Terrible terrible

Mahalos Rona and Ata for awesome service. You guys rock seriously!
I got a flat on Kalanianaole Highway and your company came to rescue me. Loved the personalized attention — phone call from Rona telling me the eta of the towtruck, the call from Ata saying he was xx minutes away from arriving, the second call from Ata saying he was nearby. He showed up with cold water refreshments, a huge compassion for the situation, and awesome expertise.
HIGHLY recommended! Mahalo Aloha Roadside Service for your help! Maika’i!
Product /​Service Grade: A+
Worth the Money Grade: A+
Overall Impression Grade: A+