Auto X-Change

Buying and trading a car at Auto X Change was simple and easy especially knowing they are a USAA perfered dealer. Our sales rep Sean and the management team went above and beyond to find us the car we wanted. He stayed in constant contact and found us exactly what we were looking for. Overall it was a relaxed, no pressure experience. I look forward to dealing with the Auto X Change Team again in the future.

This was the best/​easiest car buying experience I had! Darryl & Andre helped me in every way possible, especially with my trade ib. They made sure I left happy!

This dealership has been top notch. Not only did we get a great deal on an excellent, low mileage Mercedes Benz, the follow up service has been excellent. In particular, I very highly recommend Keith Chow, our salesman. He worked hard to get us the deal we made. More importantly, after we bought the car there were a couple of minor issues that Keith made sure were fixed for FREE. Further, only one key had come with the car, and Keith agreed to buy us another one. I have bought many cars over the years, and Keith has given us by far the best service of any salesman and any place I have shopped, bar none. Keith truly cares that you get a good deal and that you are happy with your car. Certainly, he will go the extra mile for you. He even personally delivered the car for us to the shopping service when we moved off-​island. No one else would do that.

Great service to get things done when asked! Very understanding and good people who can answer your questions and get you the help you need. Very nice people, very helpful people. I’m glad that I got the help I needed for the purchased car from the dealership (:

Great service. I bought a Land Rover here and the staff was very accommodating. No hassle and no pressure.

First, I want to thank Charles for his outstanding dedication and service to his customers. Charles went above and beyond his sales duties to help us. We purchased an older Mercedes for my mother from Auto X-​change after being burned on Craigslist. Charles and the owner were the only ones willing to help us with the scrap metal we purchased from the rip off Craigslist posting. We did hit a few bumps with the purchase but Charles made sure that everything was handled properly and the owner took care of the bill for fixing the vehicle. Charles answered his phone on his days off and was available for any questions or concerns we had. Charles you are an outstanding person! We appreciate you and all you did for us!!! Thanks for making a sour situation into a positive outcome!

Bought Porsche Panamera here.
Great service, great owner.
Had a wonderful experience.

Just bought my first car from auto x-​change. An Acura RSX. I love my new ride. Great affordable prices. If you ever come here, Ask for Charles. He would literally go out of his way to service you. Great customer service best experience I’ve had in a dealership.

First off I never ever buy cars from dealers, and was looking for a specific model Porsche on the island. No private party car was available, So I went in to look at a car with no intentions of buying.
Charles was very nice and not pushy at all to sell me the car. He spent a lot of time with me looking at the car over 2 days as well as negotiating the price, terms etc.
After getting a PPI, and getting the car for an agreeable price, two days later I had an issue with the car that was quite expensive. I went back to the dealership and explained what happened, and how it was something that should not have failed within 35 miles/​2 days. This was a very rare occurrence and has never happened to me after buying a car.
The owner not only helped me take care of the repair bill (which they were under no obligation to) but they also sourced the second key for me. I am not saying this will happen for anyone who buys a car from them and has an issue, as most of their cars are fairly newer models with low miles.
The owner, Sam, was very professional and did the right thing in the end. I highly recommend buying a car from Auto X Change, as they were not out to just make a buck $. They really showed some Aloha and I will definitely buy another car from them.
Everyone was very nice and the whole experience is completely better than anywhere on the mainland.

Tomo and Charles at the Auto X change were excellent to work with. Tomo made us feel right at home and literally ran to get keys to several audis we wanted to look at. They even moved 12 cars to get the one we wanted to test drive. Charles was professional and treated us with respect, never being pushy. It was a much better experience than another dealership we went to earlier in the day. Overall we are very happy with our new Audi S4 from auto X change!

I just bought an Acura from this dealership. It was the easiest process I have ever experienced when buying a vehicle. Phil, the finance manager was very professional and efficient. Charles, the sales manager gave me advice on work-​out routines that actually work! He told me to eat only veggies on tuesdays so I started doing that. Over all my experience with the Auto X Change was excellent and I give them 5 stars all around from the moment I walked in the door till the moment I left with my car. I highly recommend this business if you’re looking for a newish ride!

Purchased my Mercedes here nearly 3 years ago. Highly recommend checking them out. Friendly and helpful threw the whole process.

I was unsure what I was getting when I went in had some very specific financing needs I needed help with. I worked with Charles and was very happy. I got a nice car with a reasonable price and they were able to accommodate everything I needed. Overall, I’m very satisfied with Charles and his ability to help me pick a great car and handle all my questions and needs! Would definitely recommend seeing Charles if you’re looking for a car

Charles is the one to go to. If you want a straight forward and very helpful and understanding person to help get you what you need, wether it is through financing or what you want personally, he is the one you want. Very down to earth and easy to approach. I felt like he knew where I was coming from through and through. Made my family and I feel very comfortable and was willing to help us out in any means necessary through what we needed. Super dependable.

Just purchased a vehicle from Charles over at the exchange, and what I found was that not only were they kind, and very professional, but they went out of their way to get me the right deal and make sure I was taken well care of. I strongly recommend anyone looking to purchase a vehicle, to go see my friends over at the exchange! You made a life long customer with me!!! Mahalo

I love my car!!! Hate their service. The owner does not care about his customers!!! Only money, his money at that… Spend your money somewhere else so this pompous prude will learn to respect his customers!!!

AutoXChange may not be the biggest dealer, may not have the most cars, but they are definitely the best.
I had a horrible experience at a large branded dealership earlier in the day and was left frustrated and upset.
I was about to give up finding a vehicle when I made one last ditch effort and starting searching online for another vehicle when I got home that night.
I found a small dealership on Ala Moana called AutoXChange. It was 7:45 at night and I picked up the phone and a guy named Shaun answered the phone.
I explained my situation, my income, my credit situation etc as well as my week long escapades with the previous dealer. He was awesome. He made an appointment with me the next day and that was that.
After finding the vehicle I wanted the next day the struggle started. This was my first financed vehicle. Strike one. My credit was less than good. Strike two. Of course the final blow was I had a small down-​payment. It didn’t bother Shaun. He kept saying we will figure it out
We worked for three days, and on Halloween night after me IMPATIENTLY and the guys at AutoXChange patiently worked with the bank, I drove off in my first financed vehicle and couldn’t be happier
I read countless reviews about dishonest dealers, fast talking salesman etc. These guys are good though. Mostly local, solid individuals, with plenty of respect and decency to help you when you might not get help elsewhere.
I would say without a doubt that they have made a customer for life. I don’t think another dealership could ever compare to the experience I had with these guys.
I sincerely thank Shaun, and the rest of the guys, from finance to the guys that detailed my vehicle for a great job in getting me a vehicle.

Went In knowing what I wanted and Shaun was such an awesome help, he was a no pressure knowledgable guy! My bf bought a truck from there a year ago and Sam (the owner) made the deal smooth. He even got him a 1.9% interest rate.
Bc of that repertoire I decided to buy my next vehicle fr auto xchange. Not only did shaun and Phil make the transition easy for the purchase they really went out of the limbto get me a nice interest rate! Def sending people to them.
The reason why I have a one star I was not happy when their other finance guy approached me. He was not friendly and was not customer pleaser. See Phil for your financing.

Customer service is 5 stars UNTIL you actually purchase a car. Prior to purchasing a Mercedes here, the service engine light was on. Auto X-​change promised to run a diagnostics, which they did. They have had the car since the day I purchased it (7÷6÷14). Every day I call to see the status on the car, EVERY DAY they say it will be ready, and IT’S NOT!!! I just wish there were some HONEST and UP FRONT people that worked here. IF THE CAR ISN’T READY, THEN JUST SAY THAT! I regret ever doing business with them.

I have been buying cars for over 30 years now and never had I had such a pleasant experience as I did here. Absolutely no pressure at all. Didn’t force or ask for my drivers license to hold it ransom to keep me there longer like most dealerships do. And never called to bother me or bugged me afterwards except for when I asked them to. They were able to match the price that I found online without an argument and were willing to do in-​house financing without even checking my credit. I am overwhelmed with pleasure in working with them! Highly recommended!!!

Great selections, lot of V8 cars!

They are a fraud, they sell unsafe cars and refuse to take responsibility for their actions! They should be blacklisted, and not aloud to be in business. unfortunately I have a feeling it’s going to take somebody losing their life and one of these vehicles for them to get in trouble.