B and B Auto Repair

Horrible experience with this shop, if you want the short version.
I took my car here about two years ago, when I had an error code for an engine part (VVTL-​I problem). Took it to B&B auto, I dropped it off, the next day the owner called me, and before he gave me a quote, he suggested to have the water pump, timing chain, tensioner done too, and quoted me $ 1300. I have a special attachment to the car and financially I am planning to have the car for another 4 – 5 years, so I agreed. Days later without any updates, when I called back he asked me to stop by the shop. He told me I had to pay 50% down payment first, and asked for $ 1100! I thought either I heard wrong or I should’ve pay more attention in math class, as a college student, this is an insane number. I didn’t want to decline at the time, because I feel like they would just slap the engine back into my car with a sloppy job, so I paid up. I ended up paying $ 2300.00 in total, and he has the nerves of telling me he did a favor for me by not charging for my safety check.
One year later 2014, I start experiencing oil leak, and it seems like it was coming from the timing cover, where B&B Auto worked on it last. Without time and money, until today 2015 Nov, I finally took my car to the Toyota Dealership, they told me that whoever did my water pump /​timing did a horrible job. Things were NOT seal as they should, and the water pump he changed in was faulty. Also there are leaks everywhere! I will NOT RECOMMEND anyone to this place. High Risk Auto Shop!

Just plain horrible, had to spend even more to take my car somewhere else just to fix the problem correctly. Don’t do it, you will wish you hadn’t. They get 1 star because I can’t put 0 on here

DO NOT GO HERE! Went here to get new brakes and rotors. I was originally told it would be $ 200-​$ 400 it ended up being almost $ 900. When my car was finished I was driving on the hwy an hour later and started hearing a loud clanking and screeching noise whenever I pushed the brake. I called them and they said to bring it back. They forgot to put a bolt in one of the brake calibers and it was extremely loose. Could have caused me to get into an accident. They fixed it and when I asked for a refund at least on the labor costs (which I think was reasonable since they f’d up) he said «you aren’t getting anything!»
That could have potentially been a very dangerous situation. Do not go here.

This was the worst experience I have ever had. Don’t go here. You will be wasting your time and money. They don’t believe in customer service. I went in for an oil change and a diagnostic check. The owner told me it would be an hour and a half and it turned in to 6 hours of waiting. Whenever I asked for an update he would never have a clear answer. At the end he got into an argument with us in front of my baby. They are unprofessional and don’t know what they are doing.

Had my car fixed here incorrectly, which led to even further repairs. Not covered under «warranty.» Don’t come here. Cost me a ton of time and money. I just paid for it to be fixed at another shop, I didn’t want to deal with these people any longer.

B and B auto repair is a very down to earth shop that is centrally located. Great customer service and extremely fair. Had to get an engine replaced in my van which is used as a taxi. Knowing this Dean, the shop owner found other things and brought it to my attention. He never pressured me into fixing them, but explained what would happen if I did and didn’t replace them. Overall the shop is well maintained and very professional for being a privately owned shop. I would recommend at least talking to the shop owner and give him a chance to improve your car. A lot of the negative reviews here make no sense.

Took my car here for a new clutch because it was the cheapest. The mechanic that we spoke to was nice. He ordered a rental car to come pick us up which was nice. However he said the car would be done the next day and it wasn’t so we had to pay for an extra day on the rental car.
The problems started the next morning when he called us and told us some other part was moving and that it would need $$$ to be fixed and that he wouldn’t provide us a warranty on the clutch if we didn’t fix it. We were obviously not ok with this as this was not what was agreed and was completely shady. So my fiancé has a 30 min argument with him which ended up in him holding his ground on the no warranty and so we said fine. No deal. Put the motor back in the car and we’ll pick it up but your not getting paid for anything either. I think that’s fair since it was an $ 1100 job. Finally after this he agrees to give us the warranty but with the fine print that if the moving part causes the issue no warranty which is what we wanted from the beginning. So after wasting 30 arguing he finally agrees.
Got the car back a day late and $ 40 over what was quoted. Clutch is good as far as we can tell.
Not a completely HORRIABLE experience but also not so great… At least the car is fixed…

Had to stop by with a quick question about my engine temp. This place is just one of those little tucked-​away outta sight gems of a business that doesnt get nearly the attention it deserves. Its too bad!

Thank you again Dean and the team at ‘B and B’ — Dean has been working on my 2003 Jeep Cherokee for about 3 years now — everything from an engine rebuild in 2011 to regular service and maintenance for breaks, shocks and and oil change — My experience has always been positive, with a reasonable turn around on service time. Dean was even able to get me a discount on a rental from Enterprise while my car was in his shop

wow, what can i say. I brought my car here from seeing their craigslist ads. I took my car to get it serviced, and they ended up screwing up my car to the point that it is no longer driveable. The mechanics do not know what they are doing, and they cant even fix what they messed up on my car. Now I cant sell my car, and I’m stuck with it. They won’t even take the time to try to fix what they messed up, and Dean the shop owner says that he has no time to fix their screwup because there are «paying» customers that they need to service first. Well get this, I was a paying customer too that dropped over $ 1500 in repairs at your shop, and now that you guys got my money, you dont care about fixing your errors right? THIS IS MY WARNING TO FUTURE CLIENTS THAT THIS IS THE TYPE OF SERVICE YOU WILL FACE IF YOU BRING YOUR CAR HERE!