Bose Design and Service Center

This is my second time coming here. First was to swap out an older noise cancelling headphone with the newer model. Just paid a small difference. No questions asked. Very pleased with the trade-​in service.
Second, most recent experience — My Computer speaker companion 5 speaker set was producing hissing/​crackling sound. I thought oh no. i love these speakers and don’t want to spend another $ 400 for new ones. Went in to see what could be done and they said it will just cost $ 75 to repair it — Wooohoo! Their work is covered for 1 year, so if anything else goes wrong, I can have them repair it again at no cost. They even did a preventive maintenance and checked everything, even giving me a new puck controller. Hooked it back up to my computer and I once again have awesome sound!
It took about a week and a half to repair it though, and when I called to check on the status, I had to leave a message. But someone called me back the following day to give me an update. The only negative thing is that the store does not open during the weekend. I was planning to pick up my speakers on Saturday, only to go there and find out that it was closed. A wasted trip to town that day.
Overall I am very pleased with their work and their professionalism. I now know that if any of my bose products needs repair, this is the place to go!

Holy smokes! This place is awesome. Brought in my QC 15 noise cancelling headset expecting to have to buy another one (they’re so good I was seriously considering it) or at the very least drop $ 30 to replace the ear covers. Harold quickly looked my set up via serial number, determined it was under warranty and gave me a brand new one!!! I’m so overjoyed and grateful!!!

Came in today for some warranty work. The person who helped me was very professional and had a lot of great info about some on the new wireless systems. Completely pain free for me to get the warranty exchange. Thanks!

Bose products are absolutely first class and the service this company provides is also first class. I was having a frustrating problem with my sub woofer that myself and my friends simply couldn’t figure out. Tried everything (so we thought). Figured for sure it must of been a problem only a certified tech could resolve. But before hauling my sub woofer all the way into town (I live in Haleiwa), I decided to call them to make sure they could handle the problem. Thankfully, a technician named Anthony listened patiently while I explained the problem, then gave me some recommendations and instructions on how to fix it. Within minutes ‘problem solved!’ His polite, friendly attitude and patience, not to mention his professional expertise, made my day. This company is darn lucky to have employees like him on board. If I had anything to do with it, I’d give him a raise! This company deserves every one of those five stars, and then some.

My whole family has noise cancelling headsets… now we can’t fly without them!
My husband’s headset stopped working on this last trip so I went in for the trade-​in/​upgrade. Love the policy! Simple and affordable… new headset in 10 minutes (just enough time to do the paperwork) Out the door with brand new headset… ready for the next trip!

Today I took my noise reducer into the shop because the jack worked with my iPod but not with my iPhone. After receiving compliments about my bamboo iPhone case, technician Wayne Campos noticed that the jack wasn’t able to fit all the way into the hole on the case. He whipped out what looked like a box cutter and trimmed the plastic on the jack so that it fit perfectly. I was so delighted that I hugged him! Then I asked why my _​_​_​_​_​_​earbuds won’t stay in my ears and he said, «Because they’re not made by BOSE.» Guess what I ended up buying? Not only are they comfortable, but they don’t fall out when I accidentally pull on the cable. BOSE rules!

BOSE has given me the best service I have seen in years. Its great to know that there are still companies that care about their customers. I just brought in a BOSE QC20 for repair due to chewing problems with my dog was was surprised to receive a new one at no charge. The employee I saw was friendly, helpful, and overall great. To make things even better, I didn’t need to wait weeks to receive my new or repaired headset, they give me one right then and there. I will continue to buy BOSE products as their customer service here in Hawaii is second to none. This company deserves more than the 5 stars!

Took my Bose Soundlink Bluetooth speaker in because it quit charging. I didn’t think it was the P/​S because checking it with a multimeter showed 12VDC coming out of it. They tested it while I waited and determined it was, in deed the P/​S. They replaced it under warrenty, no questions asked. Great and Friendly service. Thanks.

Okay– this all started a couple days ago. My AV18 gave me problems so I took it to Bose for a look see; as I’ve done many times in the past. After all, they are the only authorized Bose folks around. And this location is a Factory store.
Day 1– Into Bose. new employee says my machine is not under warranty and there is $ 165 fee for estimate. Of course, I told him to check again because I believe he is incorrect. Nope; insisted it was policy. Manager comes to the counter and ask employee «do you need help?» remember, hes new. He said no. She sat right at the counter the entire time I was there and said nothing to correct the new employee. So, I take my machine and said I will get back to them. Got to my office and called the store. Asked for faxed copies of all my prior work orders. It was my «then» intention to write to Bose National and gripe about the «lack of service». Sheesh! You pay thousands for a system, some courteous service is expected. Accompanied my fax was a cover note saying «oh, I forgot to tell you if it’s a software update issue; we will do it for free…». You should have seen my Unilocal of yesterday; I never posted it thinking I would wait for Day 2– Back to Bose; get Bryant (he’s helped me before). So I ask– did you change the policy where now, we need to pay a $ 165 estimate fee? He said No, absolutely not. It is a repair fee if the repair is outside of a warranty period. He offered to test my machine while I wait. Lo and behold, nothing was wrong. It just needed a reboot. So, I am a happy camper and happier because Bryant offered me a cd with the new software update (my update was 2 ½ yrs old).
Moral to the story: 1) Bose management needs to train their new staffers before cutting them loose to the public. 2) Manager should be a little more proactive (the problem would have been identified on Day 1 had she been more into her job). 3) It takes the back office repair technicians to help the public with plain and simple explanations (Thank you Bryant). So what started out to be a bad unpleasant situation turned out to be a positive and productive one!
Ask for Bryant or Darrel if you need to get your Bose repaired