Cane Cuore

***note my bittersweet experience… sorry it got to be so long! :(
May 8^th was my dog’s 14^th birthday! I decided to get her something special that she can really enjoy! I found this place thru «kuchikomi”(word of mouth) from another pet lover. My first visit there was when they first opened and I ended up buying «sumi”(edible charcoal) cookies for my dogs. I actually tasted it before I gave it to them… it tasted okay, kind of sweet and gritty. They ate it but sort of unenthusiastically. WARNING if you have white carpet do not get this item, you will have black crumbs everywhere. I know *wink*
Second time to the store was to order a birthday cake for Mina on ⁴⁄₂₃. Salesperson was very friendly and took care of my requests professionally. You can also fax your order and pay for the cake when you pick it up (which I should have done). MY real story begins here and why I gave this cute shop only 2 stars. I informed them that I will be picking up the cake on ⁵⁄₈ from 5pm to 6pm which is when the store closes.
On ⁵⁄₈ I finished work early so I got the store around 4:45pm with my b-​friend after a snack @ café Laufer. We walk in and a different salesperson and I think the owner or something were talking to each other and totally ignoring us for about a minute. Finally after finishing their VERY «important» conversation the lady asks me if I need any assistance. I inform her that we are picking up Mina’s cake. She nods and then proceeds to tell us just a minute and disappears into the back room. I start getting a funny feeling. She comes back into the main room and informs us that the cake is not ready because the «shokunin» (cake patisserie) is decorating the cake right now and it will be another 30 minutes or better yet another 40 minutes before the cake is ready meaning it will be done at 5:30.
I am really irritated at this lady now and I inform her that we have dinner reservations at 6:30 and that I might not have time since I assumed the cake should have been done way before 5pm. she insists that the instructions for the cake pick up was from 5pm to 6pm so I assume they basically have the right to make up their own time and finish completing the job between those times? I am getting pissed off and I can no longer tolerate talking to this woman I tell her that we might have to pick up the cake the next day but it really makes no sense because today is her birthday. Her wonderful response was what time will you be picking up the cake tomorrow. I am pretty pissed off and tell I don’t know and start thinking WTF are these people thinking! I bet they messed up on the order and forgot about it. I wish that I didnt prepay at this point because I felt like telling her we didnt want the cake anymore. We walk out and at the car I ask my level headed b-​friend if I am being an A** about the situation and what I should do. He calmly tells me that he will come back to pick up the cake while I get ready at home before dinner. I agree but inform him that he will have to talk to her because I am to upset with this older lady salesperson/​cashier.
At 5:30pm he goes to pick up the cake and returns with this cute bone shaped cake with Happy 14^th Birthday Mina. I absolutely loved the cake but the experience with this company has left a slightly bad taste in my mouth hence the 2 stars. I don’t know if I can order another cake from them and trust that they will not mess up the order. This is a Japanese company so I am surprised that no apologies were said or anything was said to alleviate the situation. Shame on them!
Cake 4.5 stars
Store interior 4 stars
Products 3 stars (very limited, not much choice)
Customer Service 1^st lady 4 stars
2^nd older lady 0 stars
Price 3 stars (definitely not cheap)
Overall I have to give only 2 stars because of the lack of customer service due to a certain individual and bad choice of baker to not have product finished by 5pm the original pick up time. Cake should have been done, wrapped and waiting in the fridge by 5pm!
Cake heart shaped $ 25.00
Cake bone shaped $ 29. 50
I tasted the cake it tasted pretty good but very greasy due to frosting/​icing, The decorations were very pretty and you can tell workmanship went into creating this cute cake… my Mina enjoyed her cake very much.