Cinnamon Girl

Very sweet experience with the ladies at Cinnamon Girl.
I had fallen in love with many of their clothing pieces. Their clothing was so soft and versatile, however would not fathom spending that kind of money on myself. Especially living in a climate that does not allow me to wear that fancy of clothing. (sigh)
Also very much love their little knick-​kacks — soy candles, notepads, signs, etc.

Even I do not want to give them 1 star. I also do not want to share my bad experience from them with everyone. However, I send a e-​mail to their business manager but they never send me back answer.
So, I wish no one will get same treatment as me and make small review.
A couple weeks ago, I went to Cinnamon Girl Ala moana location with my husband and friend because I wanted to buy their new dress. When I was there, a worker work the dress which was I wanted to buy it. They have only one XXS size and she took off her dress and gave me to try it. I like the dress and I want to buy but no more new one.(There is only one which is she wear in the store) I asked them check Kahala location has new one. During she was checking, I was looking around and trying other clothing. When I was in fitting room, she came in and said me that they have new one in the back and she will bring it for me. At the same time, my husband came and told me that they lied to me. I think they did not that I came with my husband. When a worker tired to call to Kahala, other worker told to her (I believe she is manager.) ’ You do not need check other store. Just bring this one on the back room and tell her we have new one in the back’. During the conversation, my husband was in the register. When my husband came to me and talk each other, all workers were fluster. I was up set and just left the store. Even though they saw us, they did not ask anything.
I believe many local people like the store and has a lot of royalty with Cinnamon Girl. This happen is unpardonable. I hope they apologize to me when I send email. However, I still did not get any message from them. I wish this happen only for me and no one get same happen again. Thank you.

Have you ever had that unpleasant shopping experience of going into a store and just knowing people think you shouldn’t be shopping in there?
That’s what happened to me last week Friday at the Ala Moana location. Never have I ever felt so unwelcome in what used to be one of my favorite stores.
I have a closet full of dresses from there that I’ve spent a lot of my hard earned money on. I recently lost 30 pounds and wanted to treat myself to something new. One of my good friends has also just battled cancer and I was shopping around for a gift to buy her and Cinnamon girl was my go to shop for girlie girlie things.
As I walked into the store, I was not even greeted with a hello. Now I could understand if the store was busy because it does happen from time to time without intention from some of the good hearted sales reps. But there was no one in the store. I continued browsing and one of the girls, who was wearing jeans, brown boots and a purple/​pink floral top followed me from corner to corner. When there was clearly something I wanted to look at, rather than ask if I needed help or something, she acted as if she was afraid of me. But I noticed when other people started coming into the store, she went above and beyond to greet them and make suggestions.
That’s when I caught on that she was ignoring me on purpose. Each time she ended up next to me, she went out of her way to avoid eye contact. Talk about making a person feel horrible and for no good reason either. As I was leaving the store, I overheard her talking about nothing in there being meant for larger sized women. That’s when I put two and two together and realized that she only spoke to the other ladies in there who were slim and would fit into the clothes. She assumed that nothing in there would fit me and that she didn’t have to give me any of her time.
It’s one thing to have personal opinions about your shoppers but CG does make dresses in double digit sizes and they are pretty comfortable. My dresses drape on my curvy shape perfectly and I would have loved to buy something for my friend who happens to be a perfect size 4 but this employee totally ruined my experience and I’ll never give a dime of my money to this business again since there’s obviously some training she’s lacking from her superiors on how to treat customers in all shapes and sizes.
I worked for Victoria’s Secret at Ala Moana and had women from all backgrounds come in to shop. Not only did I make them feel comfortable but I also helped them feel beautiful. I strived to have them walking out feeling like they were special, even if they didn’t buy anything. The last thing I’d ever do is make them feel unwelcome– you never know what people are shopping for or how something from your company can fit on them– when you work in retail, you aren’t in the business to judge, you are in it to sell the features and benefits of your products and to this day, I still stand by VS even though I no longer work there.
Get some proper training and people skills– Hawaii is all about who you know and you can bet your bottom dollar none of my family and friends will not be shopping in your store now. Not only were you rude and hurtful, you were discriminating against a customer based on their body size.

Very good customer service and great selection of clothes for da women in your life. Need to support the local kamaaina companies!

Today I bought the most awesome dresses from cinnamon girl! I always browse around the store but have never tried anything on until today. The girls who work here are always so nice. I was looking to buy a few dresses and one of the sales associates kept offering things that she thought would look nice on me. I’m glad that she did because I ended up getting a couple of the dresses she suggested. The material is so soft and the dresses are made locally. I am very, very happy with my purchases!

Desiree was very helpful! She helped me out a lot finding my daughter’s gift.

This is a charming, adorable boutique type store for women and girls. For the Moms, they have cute flowy blouses, tops, and a lot of very slender floral A-​line dresses that really only suit one or two body types. Not so flattering on us real women. Same types of clothing for the little girls, but much more flattering on their slender body types.
I thought about possibly having my wedding party wearing Cinnamon girl dresses, but I couldn’t find a style that would work with so many varying body types. Plus the closest color that would work for my color scheme had too many flowers on it. On top of that, the price was a little on high end for something that wouldn’t quite work.
I have had to exchange or return birthday or christmas gifts here and have had to come back multiple times to try and find something suitable in exchange. I ended up having to splurge on a couple of $ 34.00 simple flowy A-​line one color dresses for my infant to hopefully continue to use them as a tank top when she got older. Honestly I barely used them because the type of material used always got so wrinkled just sitting in her drawers that I always ended up selecting another item instead for her to wear. I also bought an adorable over-​sized over-​priced cupcake keychain that broke off within a couple of months, along with some cute floral hair pins.
Always a fun store for me to browse through, but not necessarily spend any money in.

Aw, I’m a fan, this place has the cutest clothes. My only wish is that they had a better return policy. I was undecided on a dress yesterday and ended up not buying it because their return policy is store credit only. No cash or credit card refunds. The dress that I wanted was $ 92, very pricey and at that price, I just couldn’t buy it if I was undecided. I ended up buying a dress from Tommy Bahama instead. Had they had a better return policy, I would have bought their dress. It seems too risky to spend $ 100 with no refund.
The stuff here is so cute though and the salespeople are so friendly and helpful as always. The only gripe is that they ask you about 20 times if you need help and start shoving all kinds of dresses at you. They mean well though and everyone that works here is so sweet!

This beautiful boutique always makes me happy for some reason. I love the clothes and cute gifts.
Not trendy but classic and feminine. I’m not a floral lover but I absolutely love all the solid dresses and blouses.

Love this concept! Shopped here for my daughter and I. Bought the most flattering bamboo cotton dress. I live in this dress. Soooo soft!
Love the variety of outfits. They have really cute gifts. You could spend hours in this store. Highly recommend visiting this store whenever in Hawaii.

I absolutely adore this boutique! LOVED IT! Loved the look, the feel, the layout, everything. Uuuber cute!
I’m picky on clothing and their selection wasn’t my style. Cute, just not my style. However, their nicknacks and jewelry selection are very appealing. I found the cutest gold bracelet — worth every penny. My girlfriend bought a handful of earrings too. I love how they carry unique items that you won’t find at the more commercial retail stores (ie F21). My one regret is not purchasing that necklace. Can’t seem to find it anywhere else.
I hear their policy is pretty rigid — my rule of thumb when shopping at boutiques: only buy things that you’re absolutely inlove with! Will save you grief.
Stick around Cinnamon Girl!

This store is incredibly charming that it lures me in every. single. time. I always feel a little girl who’s attracted to something shiny and glisteny. It smells incredibly nice, too.
It’s a relatively small boutique with adorable merchandising setups for yourself and a «mini-​me». I cringe at the idea of making your daughter dress up like you, even if she cried and whined. I condone matchy-​matchy, but I get that you don’t have to dress alike when you’re going out.
One thing I notice about all these dresses and blouses, is everything is empire-​style, which is unflattering for most body types. These dresses are pretty unforgiving if you have a pooch, otherwise you’ll look pregnant. :’(They are pretty casual, too, for a simple dinner or something nothing extravagant.
The material is nice and the quality seems good, but I feel you’re better off somewhere else.

Very cute merchandise yes. The style is comfy-​casual-​floral-​feminine and well, safe, making it perfect for a daytime wedding. but OMG it is so expensive! For the quality, I cannot justify paying $ 65 – 85 for one of their dresses. You might think those are typical boutique prices, but Valerie Joseph, Fashionista’s Market, and even Bamboo Sky all have stylish stuff for cheaper.
The service here is a little annoying. Maybe some customers like proactive sales associates giving recommendations on what to try on. But if I wanted to try on that overly floral, granny looking mini-​dress that looks almost nothing like the other items I’ve selected, I would’ve in the first place! It just seems a little desperate when I walk out of the dressing rooms empty-​handed, once again nailing the fact. cute, but not cute enough to blow all my hard-​earned cash on.

This is one of my favorite stores and has been forever!
Once I’m in, I never want to leave. The store has such a unique look and feel from it’s product mix to the smell and music.
If you ever need a gift, this is the place. So much to choose from!

This store is significantly more busy (but smaller) than the one at Ward Centers (pretty quiet, I don’t know how they stay in business, though it is bigger).
Local brand with cute, flirty, feminine dresses around roughly $ 60 and up. Not necessarily your typical Hawaiian prints either, more towards soft, delicate florals, but oh-​so-​feminine. Small clearance section in the back; the friendly sales lady (wearing the designs BTW) pointed it out to me. Despite the sales lady being nice to me, I still got an uncomfortable snooty feeling– I don’t know what it was, and I can’t quite explain it. I’m just being honest.
The next time I visit, I plan on trying on some dresses (they are really cute) and maybe one dress could be a present to myself (I’ve got a lot of dresses but I do wear them all, just ask my coworkers).

It pains me to have to pan this establishment but I have no choice.
This store has a lot of cute clothes and fun little accessories and knick knacks.
However, the customer service policy is so restrictive that everyone needs to know about this place. For years I’ve heard people complain. This past year, my mother in law was in the Kahala store and watched a man and his young daughter choose a gift for his wife. They were about to walk out of the store but had not left yet and saw something else they wanted to buy instead. The sales girl refused to refund their money because I think they purchased something on sale. At Cinnamon Girl, sale items are not returnable. But, c’mon… they didn’t even leave the store. I don’t see what is the big deal to make a family happy.
Then on Monday. I went to the Ala Moana store to exchange a pair of slippers that was given to my older daughter for Christmas. Unfortunately, the pair was too small and Cinnamon Girl slippers are not her style. I was thinking of paying the difference and buying her a top or a dress instead (in other words, spend more than I was returning…)
However, I was told by the salesgirl, (albeit in a sweet voice) that slippers were only exchangeable for another pair of slippers. I was dumbfounded. Why? Where is the logic in this? I have to admit I gave the girl grief because I felt it was a stupid policy. They just lost out on a bigger sale.
I told her to tell her owner that these kinds of restrictive return policies only serve to give the customer the impression that once the business has my money, they could not give a crap about me the customer.
As such, I refuse to spend my money on places that don’t value me as a customer. I’ll stick to Nordstrom.

Rating: ⁵⁄₅
Date (s) visited: 12/​12/​2010, Many times before with my girl.
Service ⁵⁄₅
Atmosphere ⁵⁄₅
Price ⁵⁄₅
Parking ⁴⁄₅
The girls working today were very sweet and kind. Just the kind of girls that you would want working for you. Thanks for another great experience.
Service:
Service is good. Staff is friendly and helpful. Staff don’t talk about their personal lives, unlike some shops.
Atmosphere:
Clean, organized, comfortable.
Price:
Reasonable. Just right. No complaints.
Parking:
You can always find some parking.

Very cute place. Reminds of this Ambiance in San Francisco and Therapy in Mountain View. And a little bit of a funkier mom version of Anthropologie. All in all, still very cute place.
Lots of floral girly feminine prints. Matching mommy-​daughter outfits. Scarves, hair accessories.
Knick knacks spread about, some to serve as décor and enhance the kitschy feel of this store. Post It’s with funny comments on them,
Prices are a little out there, but I saw some cute dresses with reasonable price tags sprinkled about.
Customer service is pretty good. I was greeted and asked if I needed help. I know this is the standard and I didn’t really delve into the merchandise, but I felt like they really meant all the things they said and asked. Didn’t feel forced.
The only thing that bothered me about this store was that it was the beginning of November, and they shoved Christmas down my throat with their music. I don’t know about you, but hearing that in a store gives me anxiety. Like they’re pressuring me to start thinking about buying gifts. No bueno.

Very cute store ^^
I’ve been there twice and bought few gifts for my GFs. Their clothes are too cute for me, but I like their accessories and small goodies. I don’t have a kid yet, but going to this store makes me think how fun it would be to have a little girl.
This is a great store to find cute little things for gifts !!

Beautiful products. Very very beautiful. Their marketing is excellent and so is their store décor. Whimsical, sweet, and fun!
I went in here wanting to get a cute dress, even though CG isn’t really my style, since floral prints are really in and I’ve always craved one. Nothing really that would work with my body type but I still loved the stuff they had to offer. I found a pink tee that had a heart on it and says «Tree Lover» — also available in white and green. Lovely. A bit pricey but I treated myself to it. Their rings are also to die for, as are lots of other products in there. There was this beautiful lace watch that looked fabulous, but I was reluctant to get it due to paranoia of quick deterioration.
The customer service was both good and okay. There was one salesperson who was very friendly while I tried on a few things and when I was browsing, but the one who rang me up seemed reserved and slightly aloof.
All in all, a good experience!