CR Newton

0 * deserving
dr sent a script (1month) & i got no call. Oh, I got a Sorry! SORRY IS RIGHT! I had 2 call & set up my appointment! 2−3yrs ago, i had got measured, medical said they wouldn’t cover until i had open wounds. i said b that’s bs, what happened 2 preventative medicine, so they said i just had 2 pay the copay. so fast4ward to my appointment friday. i was running late, even though i left the house early, so i called 2 let them know. i get a call a few minutes later & she tells me that my medical won’t cover my compression stockings & she’ll cancel my appointment. i told her, no i was coming & don’t worry i’d be in touch w/​my medical company & they’ll cover it. i get there & she calls my dr’s office again & asks if they want 2 speak to me. i yelled out loud, leave them alone! my god, if u can find somewhere else to get your equipment etc, please do. oh, & last time they said i could special order my stockings, now they referred me 2 another medical equipment co… now they can’t special order it, like they said last time!
terrible customer service. plus the lady a few years had me strip to my panties, to get an accurate measurement. this time, i was measured with my jeans on. my ankles & calves measured, while i was sitting down… plus parking sucks
0zero*, 0zer0*, 0zer0*

Absolutely horrible experience, really expensive, and real lack of communication with physician. Supposedly offer individualized service, but the $ 140.00 compression stockings they tried to sell came from a large batch in a box marked large. They offer little if any service and even that is dispensed in a haphazard, sloppy manner. A podiatrist actually told me that they are the main reason he started retailing orthotics. Take that star away and put up about ten minuses and you might have an accurate depiction of this cesspit. Don’t waste your time or your money.

This place actually got a little better since my last visit last summer. I gave them 3 stars this time instead of 1. Maybe that irritated, unhappy employee actually left! You know what they say about one rotten apple…

Do not patronize this place under any circumstances. CR Newton deserves a negative ten rating. After being told my equipment was on order for over 6 months and was on the way, they had the nerve to call me and say their management never ordered it and would not because there wasn’t enough profit in it for them. When I asked why I had been lied to for so long all I got was silence and a transfer to an overfilled voicemail line. Total garbage. Go anywhere but here.

Lower than 0, not sure of staff competency as pertains to making lower limb prosthesis, took a year to finally get a prosthesis that was anything close to being satisfactory and then state you have 90 day warranty if any problems, owner irritated over delays which held up their billing, blamed me, but tech admitted errors not my fault, e.g., supposed foot for size 8 too small, shoe loose causing me to twist my ankle and wrench my back, in bed for weekend and saw Dr on Monday. Didn’t listen to complaints month after month, and then tried to say new complaints, always made sure my daughter accompanied me as a witness and kept a written journal of what transpired during the appt; ordered 9 mm liner that was too large for socket, tightness of pressure on fibular area caused spasms, couldn’t even wear ply externally over liner for cleanliness. Complaints shared with pain management doctor monthly. Long wait periods without prosthetic, would call to confirm prosthetic ready before upcoming appt. only to go in and find out not ready and tech apologizing that he meant to call me, causing me wasted trips, wasted time without prosthetic, parts never ordered, given excuses galore, too much staff, messages not relayed, multiple calls before receiving return calls and lots and lots of lying only to be confronted with written journal documenting previous complaints, excuses, etc — caught many times by checking with doctor’s office to confirm paperwork dates, etc. Amputees in Hawaii have very limited access to competent prosthesist, C.R. Newton was my fourth attempt with only other option going to mainland for at least six weeks, as that was the time I was told it should take to make a lower limb prosthesis versus the year C. R Newton took. First prosthesis made by Advanced O/​P in six weeks, size of a tree trunk weighing 8 pounds, size 11 foot for an 8 shoe, repeatedly complained about the shoe size difference as shoes don’t come in different size for L and R foot — after 3+ years sought another prosthesist with the above results ending up with C R Newton. Now being told can’t get preauthorization for proper size liner to correct tech’s initial error unless I’m willing to sign a beneficiary form promising to pay for them in the eventuality that insurance doesn’t pay for them, over $ 1,000. Being a disabled, 70 year-​old woman on a fixed income certainly not feasible for me to sign something like that which in the end I can’t afford!!! Stay away from C R Newton — they don’t care whether the customer is satisfied or not as the news article in the Advertiser stated about the original owner George Newton.

If I could give them a –1 or a 0 that would be even better. Total lack of communication. Poor service (to no service as equipment was never repaired after months of so called waiting for a part). With limited places to go in Honolulu for repair service, one is at their mercy. If you are looking for repair service, you may be better off contacting some of the rental places for referrals!