DCCA

I understand that they must deal with a lot of different situations where some are seriously challenging and frustrating, however, that’s not an excuse to neglect giving proper information to the client and providing customer service with sarcasm! The last thing a client wants is to deal with a sarcastic and irritated customer service rep after they’ve been waiting on the damn phone for 10 min, getting hung up on and having to call again only to wait another 10 minutes, then getting a recording saying our phone call is important but they’re sorry that they can’t assist you at this time and get hung up on again.
I highly recommend customer service training with emphasis on streamlining the procedures on how to provide customers with the correct information to ensure clients aren’t going around in circles!

First, they took 6 weeks to send me my PE license renewal form (couldn’t renew online b/​c I missed the deadline to renew 6 months after I got the initial license…).
Then, when I send in the form with a check for the fee, they bounce it back and say the fee went up.
First, you can’t just arbitrarily change the fees without telling people! There’s not even a fee schedule to be found online.
Second, if they had send me the form when I requested it (or, gasp, maybe emailed me the form instead of snail mailing it), I would have been able to submit it before the fee changed. So this whole thing is their fault to begin with.
Sure, I may have missed one deadline to renew. But there is an established procedure after that, and they seem unable to follow it. It’s basically like extortion, asking for more money and expecting me to bend to their wishes because I was late and they have something to hang over my head.

I’m just jumping into the nitty gritty of this one folks.
Had to drop off 2 documents at the DCCA, knowing they close at 4:30pm I arrived at 4:22pm, that might have been my biggest mistake.
Chris, the lady at the window was helping another patron and already seemed frustrated.
When it was my turn at the window, she rolled her eyes and hardly told me «you’d better have exact change or I can’t take your documents today.» Kind of mean for a person representing consumer affairs.
That is all.
Tip: don’t go at 4:22 pm

Cue music from The Village People
Young man, there’s a need to feel down.
I said, young man, find a seat on the ground.
I said, young man, ’cause you’re waiting’ downtown
There’s a place to be unhappy.
Young man, there’s a place you can go.
I said, young man, where you run out of parking meter dough.
You will wait there, and I’m sure you will find
Many ways to not have the proper document on time.
It’s horrible at the D.C.C.A
It’s horrible at the D.C.C.A
They have nothing for you men to enjoy,
You can hang out with all the state worker boys …
It’s NO fun to at the D.C.C.A
It’s NO fun to at the D.C.C.A
You can get yourself dinged, you can hear the same spiel,
You can feel like a hamster on a wheel…
Young man, are you listening to me?
I said, young man, so you say you want to be a licensee?
I said, young man, you can make real your dreams.
But you got to know this one thing!
No man does it by the worker losing your document on the shelf.
I said, young man, keep your printer close to yourself,
And just go there, to the D.C.C.A.
I’m sure they will lose your document again anyway.
It’s like a root canal to stay at the D.C.C.A.
IIt’s like a root canal to stay at the D.C.C.A.
They have every excuse for you men to enjoy,
Until then, you can hang out with the unemployed…
It’s NO fun to stay at the D.C.C.A.
t’s NO fun to stay at the D.C.C.A.
You can get yourself teed, when you see them move like a snail,
You can do whatever else because they don’t use EMAIL …
Old man, who once wore young shoes.
I said, Old man who is down with the blues.
I felt no man cared if I needed to get my paper signed.
The months it takes to get a license is nine …
That’s when someone came up to me,
And said, Old Man, take a walk up the street.
There’s a place there called the D.C.C.A.
They can’t give you all the back pay.
It’s NO fun to stay at the D.C.C.A
It’s NO fun to stay at the D.C.C.A
Karaōke version wlll be out soon…

State office doesn’t take credit/​debit card! Cash/​check only… .25 for 10 min of metered parking.
They were quick, that’s for sure. Parking was not a problem; plenty of stalls because people are constantly leaving but be prepared with quarters.
I don’t understand how our State offices have not yet risen to the demands of the new-​age by using email and accepting credit/​debit cards. I also have a dream that one day, perhaps I may hear a «thank you» from a State worker or at least receive some inkling of appreciation for my business.
Oh well, what can we do? It’s like trying to complain to Hawaiian Electric about their rates; pointless.

Tina was wonderful, very helpful and patient. I appreciated the terrific service I received.

The workers are helpful and very explanative.