Enterprise Rent-A-Car

Cameron helped us out to a vehicle a few days ago and was very accommodating ! We appreciated the great customer service we received from the company. Everyone was helpful and it was nice and close to where we were staying!

Not much choice in downtown Waikiki — Seems like wherever you try to pick up a rental, there’s a lonnnnng wait. ALL car rental agencies need Japanese-​speaking agents as it took 3−4x as long to get all the paperwork done vs. what it took me (I travel a lot, so know the drill). Agents are polite, but from a person waiting in a line for 45 – 60 minutes, it’s horrible customer service. I found the agents spent a lot of time explaining and then repeating themselves because of language barrier.
For this Enterprise, I called and wasn’t told that this was Seaside location until I got the email confirmation (thought we were renting from the Kaiulani Street location). I called and was told there weren’t any cars at the Kaiulani and they could do a pick-​up.
1. The Kaiulani Street location is no longer there!!! Only Alamo.
2. I was called 2x to confirm my pick-​up by 2 different people (the last one left a voicemail). I called back and got routed to an answering machine — seriously, I was calling to make sure we’d get picked up 45 minutes before out pick-​up time and no answer??)
3. Check-​in took forever (see above general comments)
4. The return is somewhat hard to find as there is no Enterprise sign anywhere — It’s in hotel (see photo)
FYI, we did daily rentals from here (Enterprise) and the Kaiulani Alamo (to avoid hotel parking fees of $ 30+ a day). We ended up paying the $ 30 hotel overnight parking the 2^nd time as the thought of wasting another hour waiting to pick up the next day was too painful to think about.

Answer the phone once in a while, you’re on Nohonani St not Seaside WTF! Can’t even access from Seaside! Your business hours are till 5:00PM on major web search pages, fix it before you just decide to close early, you are a national chain for God sake.

We did have a good experience here during our trip in Hawaii. They were pretty efficient and nice. After all the process of the paper work, they made sure that we didn’t have any doubts. You can drop off your car even after their working hours, they guided you through. There is a drop off the key in the 5^th level after you park your car.

Cameron, Ray and Shaun were great. Very helpful when we returned the car
We really enjoyed how they were dressed up for Halloween and the place was decorated. Even had treats! Cameron helped us rent the car too and was super friendly, shared tips about the island,
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Ellie is the bomb! The rest of the crew is very helpful too.

Go to Shaka Tours and get there rates starting at 50 $! That’s where we booked and they sent us here Extremely affordable but the wait for Enterprise takes forever probably a 1 hour wait which sucked but it might have just been because it was Labor Day. Would suggest car rental if you needed to get around town in comfort. If your under 25 be prepared for a 100 $ young renters fee.

We went through Shaka tours to get our voucher for the rental but the guy who helped us at Shaka accidentally put the wrong date for pick up. We tried to call them back but didn’t get through, regardless Enterprise took care of us and we were very grateful. Plus we got a nice new civic as the rental and the 24 hour drop-​off is very convenient!

We were in walking distance from our hotel which was awesome. The guy that helped us (he wasnt the manager but had the same name) gave us a free upgrade convertible. Super easy pick-​up and drop-​off! Thanks!

Stephen was very helpful. We came to enterprise last minute looking for a car reservation. They said they didn’t have any cars there right then but they said come back in 20 min surely they had a car there then. He also hooked us up with a discount on the car so we were very happy with our service. We will definitely be coming back to use this car rental service.

Raymond Brown is the man they didn’t have our vehicle, even though we had a reservation. He went out of his way to get us an SUV for the same price of our car. Great employee very personable! Give this man a raise!!! Seriously made my parents trip out here!!! Thanks a lot enterprise I definitely will be using your company’s services again!

We went in during spring break and made a reservation and due to a system error we couldn’t get the car we reserved. Raymond hunted diligently to see what happened and was still unable to find it. He helped us our by making sure we had a vehicle that fit within our budget so we left with a car. Raymond is the man! For sure recommend this to anyone coming out here.

My rental car experience was excellent everybody at the seaside location helped me out with excellent customer service I recommend that the service is great. The service was great when they came to pick me up at the body shop they got me the rental and when I returned the rental they took me back to the body shop I thank steven, stefan, and nicole and the rest of the seaside team

Nicole T made an incredible day in paradise out of what could have been a disaster. Costruction near our hotel created issues for the driver picking us up, all in all there was an hour delay for us. Nicole talked us through the experience, urged us to get a taxi which she paid for. Nicole and the driver apologized, she dealt with our paperwork quickly, upgraded our rental and comped our gas, then arranged with another Enterprise manager to get us a convertible. WOW!
Enterprise works as a team to make your experience wonderful, regardless of issues they solve them. We loved this experience so much and had such a wonderful day on the island that we are arranging for another car from this location Friday. Thank you Nicole! And thank you, too, Phil!

Worst car rental ever… reserved a convertible to drive around island on my birthday… showed up at 9:00 to pick up car… NO CONVERTIBLE… and they really didn’t care… did nothing to fix it… don’t waste your time!!! Stick with Hertz or Budget… don’t waste a day of your vacation with these guys.

Recently rented a vehicle from this location and was very pleased by the courteous staff at this location. The staff was very helpful at explaining charges, and giving directions. The car that was given was very good and clean. I would recommend this location for those staying in the Waikiki area because it’s a convenient location to hotels in the area.

Worst rent car service ever… I used to rent hertz… because the enterprise is the closest rental place behind my hotel. we drove the car to a viewpoint like 35 km away from waikiki. on our way back to the downtown, the engine starting to become sounding that the engine gonna blow away. and we have no idea about the issue. my friend and I are really upset and we went back to the rental place. the front desk was okay… she said that we could change the car. but after all those shitty things already happened. my friend and I just decided return the car that we only rent for 4hrs and they charged us 136 dollar for one day price. The problem is that they did not apologize for anything .if you want to rent a car, make a right turn to Alamo.

We needed a car for a few days and tried to find a rental car near Waikiki. We checked out a few places in the Hyatt, Marriott and Pacific beach hotel. They all charge about $ 100 per day.
We found a few Enterprise rental cars in Waikiki area on Unilocal.This place has car available.
The service was excellent. The staff was friendly but not pushy. The service was fast even though we went on saturday during the new year weekend. We got 4-​door Hyundai (intermediate class) for about $ 65 per day which is better than other rental places in the area.
The place is a few blocks from the main strip and located on the side of the Aqua Skyline At Island Colony hotel. It is a bit hard to find since there was no visual sign from the street. When you get to this hotel if waking, then go inside of the parking on the side of the hotel. You’ll see the few shops there and the Ilima hotel sign in the back, you are in the right place. If you are driving then entering the place from Nohonani Street.
Overall, we were satisfied with the service!

We had an amazing experience with this location, and Layne who helped us with the rental was awesome.
I’ve used Enterprise on the mainland several times, but this was the best customer service experience yet.
We arrived right as they opened at 7:30 am and there was a line, but they took care of everyone very quickly and professionally.
I highly recommend renting from this location while visiting Waikiki. Ask for Layne!

The many locations make renting easy in honolulu.
Mahalo