Enterprise Rent-A-Car

THIS LOCATION IS CLOSED! It is now only ALAMO and Enterprise is on 445 Seaside Drive. (Wish the reservation agent had told me this!!!)

Quick pickup. Renting a car for one day was cheaper than getting round-​trip taxis from Waikiki to Pearl Harbor, and then we also had the flexibility of going shopping and exploring around while we had the car for the day. Then we returned it late evening and didn’t have to pay for overnight parking at the hotel. Great deal.

This location overbooked today and we have been waiting for 2+ hours for vehicles to be relocated to this location. We still do not have a vehicle at hand as I write this review.
The front desk said it will be a 30 – 45 min wait initially however it is now over 2 hours now and still without a car. It has been a waste of a beautiful sunny vacation day in Hawaii, lounging in the enterprise wait area.
When we rented from here previously the gas tanks were not full and it is difficult to gauge how much gas to put in to keep it at the initial level.

The staff at enterprise were incredibly professional, friendly and kind. My upgrade made me feel like a queen and I didn’t want to turn the car back in lol! I’ve already started recommending this location :-)

Throughout our entire 10 day trip in Waikiki, the best service we received from any vendor was from Austin at Enterprise. The initial rental process was smooth and he did his best to ensure our family of four with tonnes of suitcases made it to the airport on time after dropping the car off– after difficulties with a cab pick up. When rental cars are in high demand on short notice in Waikiki, it is remarkable when you get great service on top. Thanks Austin from Canada!

We LOVED this Enterprise location… VERY convenient to hotels in Waikiki… Alec, the manager, was professional, courteous and took the time to show us how to put down (and up) our convertible top. The car (Ford Mustang) was pretty new, clean and a blast to drive around Oahu. When we return to Waikiki, we will, no doubt, use THIS location again. EVERY business has isolated incidents (such as those Unilocalers who gave one or two stars) that can occur. Those folks didn’t give Enterprise a chance to rectify their «issues» (which I am sure they’d correct if given the opportunity). Our experience was SIX stars (but Unilocal only has 5!!!

Thanks Austin, at Enterprise for two things,
1. Free upgrade to a Mustang Convertible at no extra charge
2. For being honest and helping me to find the wallet I left behind.
You guys rock!

I had a reservation at this location on Jan. 1 at about 1:00 pm. The rep that helped me said they had no other cars left and gave me an old Chevy 200 with no USB port and horrible blind spots. It was a massive car when I booked an economy size. Ok, all that I can deal with but your representative (male, white, shaved short hair and facial hair) was absolutely dreadful to deal with. I asked him if he could call any of the other locations to see if they had any compact cars left and he said «no, everyone is sold out and they won’t match your rate anyway». Luckily, I was a concierge in Waikiki two years ago and know all the locations. I started throwing out locations and asking him to give me the numbers, the first location I called was Discovery Bay and boom, Erica said she would match my rate and give me a compact Nissan.
By the way, even your rep said he was giving me a «crappy car». Why Enterprise even has an old Chevy 200 is beyond me.
Your rep is an a-​hole. He thought he could pull a fast one over some dumb tourist, too bad he didn’t realize I used to work in Waikiki.
Update your fleet and while you’re at it, get rid of your rude staff.

parking in Waikiki is ridiculous and we thought a day rental would suffice to see what we needed to see.
Customer service is okay. they were able to accomodate us with a car seat. But we had to put it in ourselves. We asked if anyone could help us and the Asian customer service girl said «well I thought you guys said you had this car seat? I don’t know how to do it.» Uhm, yeah we do, but can’t you see everything we have to load in the car? Plus, so what? We are paying to rent from you, least you can so is ask if someone is knowledgeable to put it in. She just seemed fed up with her day. –At 8 in the morning. But the front desk was very nice.
The jeep wasn’t that clean, had sand all up in the middle console. We signed for a two door jeep but got a four door, which was nice.
We got the car on ⁵⁄₈ of a tank and returned it with that much but the guy said we were going to be charged for it not being at full. We had to show him our paper to show we didn’t receive it at full tank. I think they should have been more knowledgeable.
The place is really small but they get you the car fast, so you don’t have to be in the waiting room long.
I was really torn with giving them a 4 or 3 because realistically this place is a 3.5. But the whole car seat and returning it thing bumped them down to a 3.

Surprised by the positive reviews here, the guy at the front desk of this office (names starts with J I think, has a somewhat feminine voice) made things pretty miserable for me last week. No patience what so ever. I asked a question about insurance and he started acting rude. «Hang on tight» seems like his favorite phrase when he doesn’t want to answer your questions or wants to dismiss you. Major jerk. With his dismissive and rude attitude, I knew this guy is gonna screw my reservation. And that’s exactly what he did. I came back to return the car and there was double charge for insurance on my bill. One for the highest priced insurance, that I specifically told him that I don’t want and another one for the medium priced insurance. Who in this world would want to buy two duplicate insurances. If I had not paid attention, he would have cost me around 30 bucks extra on a 70 bucks a day rental. He needs to get a life and this company needs to fire him. Spoiled my day, first with his rude behavior in the morning and then with the extra charge that I saw in the evening.
After I complained, when I returned the car, the assistant manager there removed the extra charge. In fact he removed the $ 13 for the insurance that I had actually bought also. Only because of this guy (last name Ng), I am giving 2 starts and would consider renting from this place again. If I see the other guy at the counter, I am going to ask to be served by a different person. One bad apple can do so much damage and that’s exactly what is happening. Everybody else in that agency seemed nice.

The day before Labor Day, the Budget Rental car agency at our hotel (Marriott) said that there were no cars available for Labor Day, which made us worried that we’d miss out on driving around the island for shrimp stands, beaches, and Dole pineapples.
However, we were able to book a car on Enterprise’s website to our great relief, and got to the agency super early next morning to be the first on line for pickup. We were 3^rd, but that’s OK. Our Economy (or was it Compact) turned out to be a new silver Honda Civic, which was very reliable and enjoyable to drive. It had a higher fuel efficiency option, which was useful to switch on once in a while to drive around Oahu for the day.
Service was really professional and friendly. I like how this Enterprise is open later than the other Enterprises. We didn’t feel any overbearing pressure to purchase add-​ons (gas, insurance, etc). On the way back, we filled our own tank and noticed that the gas prices in Waikiki are very similiar/​sometimes cheaper than those around the island.

Very convenient and easy to find location since it was just a few blocks from our hotel. Staff was courteous and friendly and best of all NO LINE when we showed up. We had a 10am car rental pickup time in the middle of the week so maybe that helped us out. Whenever we passed by the location upon returning to our hotel, the place was packed!
The only downside was they did not have our car size choice in stock, but we were complimentary upgraded! We did have to wait about 20 minutes since they had to bring the car in from another lot, which the staff kept apologizing for. There is a waiting area with a water cooler (stay hydrated folks!) so that helps to kill time if you need to wait.
Car was clean, staff was friendly. Great service and would definitely rent from again!

This was right across the street from my hotel so very convenient location for me. Apparently it was also convenient for a lot of other people too because there was a huge line inside like it was a ride at Disneyland. But hey, what are you gonna do? You’re not the only one who likes Hawaii! So do allow yourself a little time cushion when you’re going to pick up your car.
Car was clean and the staff is super friendly. That’s about all I need from a car rental place. Plan ahead when returning the car as the one way streets are a bit tricky.

Really great location. Staff was friendly and really helpful over the phone when I was looking to extend for a few hours that turned into another day. Would book again here for sure. Also if you want a car here you need to plan ahead; after a few trips to Waikiki it’s really rare to have cars at the ready for walk ins.
There are a few local gas stations less than 1 mile away to fill back up to this location. Just keep in mind when returning you have to go around as it is a one way street.

Had a bad experience with this location. I ordered online Prius and when I came to the office I was told they need at least a 5 hours notice for this car type. When I asked how come your system let me order it 1.5 hour in advance the rep could not explain. He said he can have a different car in about 45 minutes, got my phone number to call me when the car arrives, and guess what — he never called me.

This place is a great place to rent a car for the day (albeit the small parking lot that’s hard to get out of, followed by the crappy one way street which is the only way to enter your car back in).
Pros:
— Open till 7:00 pm! Other places close around 5:00 pm.
— Easy to reserve a car! I reserved online the night before and it was a-​OK! Price for a small compact is less than $ 60.00 a day.
— It’s right next to IYASUME MUSUBI. One of you gets in line for the car, one of you gets in line for musubi. EVERYONE WINS.
Cons:
— The small parking lot was hard for me to get out of — but I was parked right at the edge…
— Returning your car can be daunting. Allow plenty of time — the parking lot fills up fast and they may have you parallel on that forsaken one-​way street.