Express Auto Rental

Wish there was a zero star! Totally bs, unprofessional, not really a business bunch of jerks! Kept me waiting an hour at their «location» and then did not have a car! Do not use them, tell your friends!

I am btwn a 4 and 3 star. My reasons are below.
It is a new company and it is a young company… but it is REAL. I was wondering too. They are not the most professional, in the sense it took FOREVER to establish the rental by texting with Alex to do so (what car rental business texts to make reservations? and the responses were not always very prompt; i had to follow up a cpl times to get a response); where the transaction took place; dropping off car and picking it up, etc. Here’s the breakdown:
I had to pull to get information about how this would happen, as they pick you up from the airport in the car you will be renting, but he didn’t tell me what car or where he would be waiting. After a few diff texts and phone calls we worked it out. He met me at the arrivals… he was about 10 min late, but prob. the same time it would take to get on a shuttle. I had no idea who I was looking for or what kind of car.
We drove from there to a dim deserted parking lot. As a young woman, it’s a bit disconcerting to get in a car w/​a male stranger and drive to this lot. But Alex pulled otu the contracts, asked for my D.L. etc. so this was seeming more legit.
The car was a great car – in a diff sense than most ppl would think. It had some MINOR body damage and repairs that were not flawless. but i LIKED that – why? because in hawaii (i’ve spend summers, holidays, etc. there) cars get broken in ALL the time – ESP. car rentals! So the more it looks like a local car, the less likely it will get broken into! But the car was also fully loaded – leather seats, sun/​moon roof, blue tooth capable, has a usb charger option (no adapter needed). And the car was MUCH less than what you’d pay at Enterprise, etc. and for that kind of «loaded».
I tried to arrange the time for drop off and it was the same – hard to get a response as to where we would specifically be meeting, time etc. He was quite late for this and I was almost late for my flight! :/​that part i was not happy with. i was about to leave the car in the lane with the keys in it and get on to my plane. allow for 15min for ck out while he looks at the car, processes your refund for your deposit, etc.
all in all, alex was nice, polite, a little late on arrival and a lot on departure, but the value of the car – quality and price, outweighs some of those negatives and i imagine with time those will get worked out!
Def worth the savings! I’m sure I’d use them again!