Famous Footwear

Wonderful customer service we were assisted right away when needing to find a shoes size. Very neat and clean! Thank you to the wonder sales associate Ms. Fuentes you are truly kind thank you so much!

Located in at the Ward Village shopping center, Famous Footwear is located next to Mocha Java café, with entrances from inside the shopping complex as well as outside street level. Clean shop, with easy to see display shoes and stocked sizes down below for easy access. Something about this shoe shop is just not appealing. It a blend between unfashionable styles and unappealing color schemes. Ive never actually purchased anything from Famous Footwear. I always checkout the sale section, which often times advertises «buy one, get one 50% off» but I can never seem to find a single pair of cute shoes!
Nonetheless, they also have a wide selection of athletic wear, some brands represented at this store are Nike, Sketchers, and Converse. Backpacks, duffle bags and even shoe care products.
In my experience, the service isnt bad– though many of their staff seem to be zombies just wandering and passing their time between the aisles of shoes.

I wish I could give this place zero stars for their sorry excuse of a manager named Annie. I went in to return shoes that I did not wear and Annie, after rolling her eyes and having to stop her conversation about complaining about working on a Friday night, inspected my never worn outside of the shoe store shoes and said I could not return them due to their new policy printed on the receipt. Not even an exchange was possible and despite me telling her they were only worn in the store as a try on, she refused to help me.
As a manager, she really should have been more accommodating. Sure if sucks to have to spend a Friday night working in a lame shoe store but we all work, Annie– I have 2 jobs. After having the day from hell, you only made it worse. Tell your supervisor to either pay you more or do the rest of us a favor and quit so consumers who also work equally as hard can have a more pleasant shopping experience. I’m certain there are a lot of unemployed folks out there who’d take your job in a heartbeat and be thankful about it.
Save your sanity, use your gas and drive out to the Waikele location– much better customer service and even better selection. Also be careful about making purchases and check your shoes before you buy because when people try them on in the store as I did, it can wear them out even if you buy them brand new and if you try and return them, you won’t get to exchange or receive a refund.
Shoes are meant to be tried on– I’ve seen people walk in shoe stores for a good hour and decide not to buy the shoes they «wore». Your new policy is just flat out greedy and a prime example of a company that does not value customers and giving them good service. Sometimes people have to wear a shoe to see if it will fit and sometimes it doesn’t feel right after you wear them once. Should a customer be stuck with a pair of shoes they can’t wear? What kind of belief system is that?
Only one based on greed and selfishness.
UPDATE:
I was able to return my UNWORN shoes to the Waikele location without any difficulty. So yes please use your gas and make the trip to Waikele– the customer service is way better! Thank you Waikele Famous Footwear staff for being so awesome!

Pretty good deals… we visited at the right time since sale was on!!! Didn’t find much selection in my size, so a bit disappointing!!!
We got a bunch of stuff and it was a satisfying experience. Will need to return soon…

My boyfriend and I had a wonderful experience shopping at this Famous Footwear. This store has many popular brands that cover a wide range of activities; from casual, nightlife, sporty, to business casual. You can find anything to suit your style!
The prices are competitive and affordable, but it’s the awesome customer service we received that made us feel like we should SPLURGE!
Nicole and Sylvia were delightful!

Had a great experience buying new workout shoes! Great selection at great prices — but the customer service is exceptional! Nicole and Sylvia were very pleasant and personable, checking in with us occasionally, making sure any and all questions were answered. To say the least, my girlfriend and I left with smiles on our faces, and new shoes for our feet! I would recommend this location for anyone looking for good deals AND an enjoyable buying experience!

I had some time to kill while getting my car tinted at Tint Shop Hawaii I took a stroll and brought some shoe here They had a wide selection of shoes.

I have been to this location of Famous Footwear several times. There are so many selections of brand shoes to choose from whether it is Nike, New Balance, Adidas, Saucony, or other brands that I can’t even remember. Besides the brand named shoes this location also has backpacks, socks, and some other accessories for purchase.
This shoe store is now my top choice of buying shoes since Sears Ala Moana closed down. My choice of shoes would be the New Balance in black wide and it must be oil or slip resistant. On December 2, 2014 was my most recent visit to Famous Footwear… I was searching for shoes in a size 8 and ½ wide in the New Balance section to my disappointment I did not find any in black. I continued to browse around and noticed the Saucony shoes. I found a shoe in my size and I tried it on. Fits perfectly on my feet.
I walked around the store a little bit and browsed at the backpacks. I was kind of hoping to see some waist pouch bags here at the store but there was not a single waist bag.
I walked towards the checkout counter and was greeted by a friendly female store associate. She asked me if I had the rewards card for Famous Footwear and I told her that I did not. She scanned my shoes and she searched in one of the drawers behind the counter for a coupon and she scanned the coupon then she tells me «I just scanned a 10% discount coupon so you’ll save some money.» WOW I sure did not expect that. Thank you for your customer service.
I would come back to this location of Famous Footwear as long as it stays open for customers to purchase shoes in the upcoming future. I also like this location because it is within walking distance to Ward Theaters as well as the west end of Ala Moana Beach Park.

Shoes! Shoes! And more shoes! It was like Foot Locker mixed with Costco, in a way.
I’ve always been fascinated with Famous Footwear — the shoe store. With a couple of locations to choose from in Honolulu, I figure to check one of them out. As you can imagine, Famous Footwear carries a lot of shoe brands. From kids to adults, athletic (basketball and running) to dress shoes and casual wear too. They carry both men and women’s and have a pretty wide selection. Like most corporate shoe stores, the atmosphere here was not as personable as specialty running stores are. I can compare Famous Footwear to Sports Authority. They have sales associates there to help, but for the most part, you are on your own. Only benefit to coming to Famous Footwear is the comparable products from the various shoe brands to other retailers. Do shop around here and you may get a pretty good deal here. I was looking to see if they sold Hokas One One shoes here, but they didn’t. They had everyone else though. Asics, Saucony, Addidas, and Nike, to name a few.
This Famous Footwear shoe store is located at the Ward Warehouse shopping complex in the heart of Honolulu. They share a private parking lot with the rest of the shopping complex, but best bet is to come early, as parking can be tight around these parts. If you are like me, bus route #6 services the area. Like most corporate branded shoe stores, Famous Footwear accepts major credit cards, which is always awesome. While they didn’t have the pair of shoes that I wanted, I opted for the current brand of running shoes that I did own. The prices were reasonable and the service was just okay. I saw a few customers here trying on some shoes and goofing off, as it was a Friday night. The store itself was clean as organized. Nothing much, except shelves and walls full of shoes in boxes. Some shoes were displayed for advertising purposes.
I ended up buying a pair of Asics GT 1000’s, as I tended to over pronate while running. The selection, as mentioned before, as larger than average. Couldn’t believe Famous Footwear was comparable to names like Sports Authority, but they sure can sell you a good pair of shoes. The inventory Famous Footwear is extensive. It was like being in a library, trying to find the right pair. Best bet would be if you know what you need already, this place is the way to go. Otherwise, you may be better off getting fitted properly for running shoes in your local specialty running store. People who work in stores like Foot Locker and Sports Authority may not have the knowledge or experience of runners and running.
Still, Famous Footwear can be a good deal for someone who knows what they want in their shoes. For the rest of us, trial and error, and see which pair of shoes is the right fit for you. Famous Footwear kind of does feel like a Costco for shoes. Definitely worth your time to shop here and compare brands before you make a decision. I would come and shop here again. The store itself is not air conditioned.
Support local!
B

Went in the store with the wifey to look for/​buy her a pair of new shoes. We’ve been here before and customer service has been spotty at best. But all things considered, it was Friday and the store might be busy yeah?
No, it wasn’t.
But somehow neither of us was ever approached. No one checked to see if we were finding everything okay or if we had any questions. NOTHING. The best we got was one of the guy clerks kind of staring at us. Remember this one, I’ll get back to this one in a little later. I almost felt bad for the other guy clerk. Poor fellow looked like he was just having the worst night of his life!
So no approach, but the workers are clearly having a great time with one another. Laughing and joking and just loving life and that, I suppose, is great. For them. I also suppose this makes up for having to work at some crummy shoe store on a Friday night?
Okay, back to Mr. I-​Glare-​At-​YOU. I’m glad this guy was clearly enjoying himself trying on a bunch of shoes. It is important to try stuff on before you buy, ya know? Speaking of buying…
So by now, we both felt it was a foregone conclusion that we were not getting any help here. But my wifey found TWO pairs of shoes she liked (I take credit for being a volunteer shoe store clerk!) and…
NO CASHIER! AYE!
That pretty much shut down our (her) shoe buying parade. But everyone was far too locked in conversation to turn back now and Mr. Glares-​A-​Lot found some sweet neon green shoes.
So being the selfless folks that we were, she put the shoes down and we left as silently and as invisible as we entered.
The point of all this? Customer service was not terrible. It did NOT exist! But at least those fine workers had plenty of time to plan for whenever their next day off was.
Ugh.

Famous footwear’s got pretty much any brand of shoes you can think of. I just wish they had bigger sizes. My daughter takes a size 12 women and its hard to find her cute sandals. The staff seem pretty helpful. If you download their app on your found you can receive coupon offers.

This is my go-​to place for great deals on stylish, comfy shoes! Famous Footwear always has lots of sales, and is located in a very convenient place. Everything for the family from athletic shoes to designer heels. Go and check out Famous Footwear for the best place to find a great pair of shoes for the best price!

Finally stopped by because one of my friends said that he saw the shoes that I like, in my size (10 4E). Guess I waited too long because they were out! I asked one of the sales girls and she said she could call and check the Waikele location. They had it and she put it on hold for me. Good customer service!
Large selection of shoes at reasonable prices.

Great prices and good service. We always find quality shoes for a considerable amount less then department stores. The sales guy gave a good tip to get their app for deals. What? The shoes I bought could’ve been even more cheaper? Inconceivable!

Alright, so I’m sure most of you could give two rips about my personal life, but hey, I’m going to share it with you anyway. After all, this IS my review. ;) I walk everywhere and anywhere. I absolutely love high interval intensity training AND you can find me dancing all the time. I am a pretty active person who needs to buy a brand new pair of all terrain shoes, only to have them replaced every 5 – 6 months. This is why Famous Footwear is my go to place.
Here are a few reasons why I believe Famous Footwear Kaka’ako provides a great shopping experience:
1. The Price– Shoe stores in malls always ask for an arm and a leg, unless you a friends and family hook up or you have unusually large feet or feet like a 2 month old baby. I picked up an awesome pair of Nike Torch 4’s in cobalt blue and black for a steal. At retail price in the mall, I would have paid way more. Score!
2. Variety– With athletic shoes alone, you’ll find such brands as Nike, New Balance, Saucony, Reebok, etc in both men’s and women’s sizes.
3. Wide Width friendly– Hey, let’s be realistic, but not everyone can be a foot model. Don’t get it twisted. I’m not a hobbit. However, certain brands are much narrower than others. (ie: Nike vs New Balance) Yes, ladies… you can own «cute» running shoes that are wide width.
4. Customer Service– Lately I have been having such horrible arch pain. I walked in and was greeted by two employees, Sylvia and Candace. After finding my Nikes, I went to the front to look at in soles. My boyfriend spoke highly of SofSoles, so I decided to ask both ladies for their suggestions. Let me tell you, these ladies were not only friendly, but they were actually very helpful. Hands down this has been THE best customer service I have received when shopping for athletic shoes!
All in all, Famous Footwear Kaka’ako is the perfect match for me. With great prices and awesome styles in stock, I’m a happy girl. Also, if you’re lucky, you’ll run into staff members like Sylvia and Candace who not only provide excellent customer service, but are genuinely friendly.

I prefer going here as they have better stock and slightly okay prices.
Prices could be cheaper but they usually have my size in stock. (Mens 12 or 13
Ross’s selection is cheaper but hit or miss and Famous Footwear is cheaper then Nordstrom Rack.

I love when I walk into a shoe store, see a style I like and bam! They have it in my size and in wide. No more than 5 minutes and the hunt is over. Its like the shoe gods saw what I was going through wasting my time at The Sports Authority and took pity on me.
Lots of shoes to chose from and a lot less of the colorful shoes. I will definitely come back and get me a pair of hikers next trip. These shoes are not as expensive as TSA either and are at reasonable prices and workers here are friendly as well.
You can either park across the street or park in the structure. I preferred across the street so we avoid getting tempted by the other shops along the way. This way, you avoid it all. Except Kua Aina :/

I always come to this location since I live in town. It saves money on gas not driving to the Waikele location.
What can I say but lots of brand name shoes with really good prices. Lot of times most of the shoes are all trendy… well I can only speak for the women’s section. But overall a good selection. Love the children section of the store!!! Recently got some cute Hello Kitty high top shoes for my 9 year old daughter who love shoes.
Right now clearance is BOGO 50% off.

Confessions Of A Former Imelda…
Long ago in my youth, I was a shoe addict. Sandals, heels, boots, you name it, I bought it in multiple colors! I blame my parents because they’re hoarders so what else was I to do?! Thankfully I’ve grown older, wiser, and have learned how to simplify and buy less. Like any addiction, it was not easy to shop my shoe buying habit, and I am always wary when venturing into shoe filled situations. My shopping monster is still alive and I liken it to the Incredible Hulk.
This last weekend my BF & I went to Famous Footwear to peruse their selection. He’s started a new business which requires the removal of some heavy equipment and is in need of a sturdy pair of covered shoes. We walked through the aisles of shoes and didn’t see anything we liked. Everything looked a bit clunky, but it’s difficult to imagine functional work shoes as stylish. My boyfriend is über metro, so it’s not always easy to find things he enjoys wearing. While waiting for him to walk through the entire men’s section I looked at sandals and the kids shoe section. I usually buy my children’s shoes from Walmart or Payless or Gymboree because of how dirty they get. Famous Footwear is a tad more expensive but I’m sure the quality of shoe will be much better. I’ll probably return here next time I’m looking for shoes for my children, but not so much for myself.
I’m happy to report that I did not unleash the shopping beast at Famous Footwear. Perhaps it’s because I wasn’t inspired? Or maybe I’ve finally quelled my monster? Let me check… nope, it’s still alive and well. Just waiting for the right store & item!
Unilocal 365 Challenge: #242/​365 (The Shoe Addict)

I’ll be brutally honest: I love a bargain. Truthfully, I get a feeling of satisfaction and content whenever I make a purchase that I feel saved me a bunch of money (no I’m neither referring or referencing those Geico commercials… haha). In this current economic situation, I am always in search of a bargain or sale.
Thankfully, if I am in need of new shoes, I know I can most likely find a bargain (s) at Famous Footwear. Located in Ward Centre in the space formerly occupied by Nordstrom Shoes, the store concept is a simple one: name brand shoes at discounted prices.
SHOPPING TIPS:
1) The sales associates are not there to retrieve shoes for you. When you find a shoe you want to try on, you’ll find them (and the hopefully the size you’re searching for) located on the salefloor beneath the displays. Browse and see what you can find.
2) Sometimes you won’t find the size you’re looking for. This has happened to me a few times, so I would either ask if there are any of that particular size in stock, or continue browsing. Hopefully you’ll eventually find shoes to your liking with your size available.
3) If you have found shoes you’d like to try on, there are a few seats/​benches in between the shoe displays. Unfortunately, there isn’t a larger area designated for customers to try on shoes.
SERVICE: I would honestly say the sales associates are friendly, helpful, and polite. I’ve always been greeted and/​or approached by the employees asking if I’m finding everything ok or if I need any help.
ONE STOP: There are shoes for men, women, and children, so it just might be possible to have a one stop shopping experience/​trip.
REWARD: They do offer a FREE rewards program that provides benefits to customers depending on your level of yearly spending at their stores. Please see
for full details.
Bottom Line: Wide variety and selection of shoes. Reasonable prices. Helpful workers.