Forever 21

Just witnessed a mother & daughter duo stealing a bags full of clothes, mother used clothing to set alarm off and daughter walked out with bag. Employee was present but didn’t acknowledge the alarm, I even asked employee if he saw that and he smiled and asked me «how was my day» then he disappeared, today’s date 5÷5÷16 5:25pm they exited the back door towards parking garage I hope this helps when you remind the video, shame on you

They do not care about their jobs and it shows. In addition, what was odd to me was that Moana Center prices seem to be more expensive (I went to the Waikiki location on the same day and for the same exact item, prices were cheaper than Moana Center. Also checked online.) Nonetheless, the amount of stars allotted is for the customer service not for the price difference.

This one star rating is for the rude cashier that helped me with my exchange. I wish I could say his name, but his name tag was turned around during our entire transaction. I was planning on leaving his cashier number… but my receipt accidentally got thrown away.
ANYWAY, he was working on the far left cash register on Saturday March 19 in the afternoon. His ethnicity appeared to be Filipino. I hope this info helps because he really needs a talking to by management.
— he didn’t greet me when I approached his register.
— after I handed him my items and receipt to do an exchanged, he asked «what’s the reason for the return?» and THAT’S THE ONLY THING HE SAID TO ME DURING THE ENTIRE TRANSACTION!
— after he scanned each returned item, he turned back and flung the dresses over his shoulder onto the counter
— when he was done with my original receipt, he tossed it onto the counter in front of me. didn’t even bother handing it to be like a respectable human being would.
— when the transaction was done, he bagged my items and left it on the counter for me to pick up… once again not handing it to me.
— I don’t know why, but I was expecting a «thank you» or «have a nice day» while I grabbed my bag, but instead he just looked over my shoulder to the next customer he had to ring up.
This employee DOES NOT belong in customer service. If he wants to work in retail and at Forever 21 in particular for the discount or for whatever reason, they should relocate him to the stock room where no other customer will be subjected to his rudeness. He made me feel like I was a bother and not worth his time. How is it possible that he still maintains a job working with customers? I understand that everyone has a bad day, but when you work in customer service, you leave your «bad day» outside of the store.

Their new location is so small. The men’s section has only like what? 3 racks of clothes? Did they move because the employees were tired of having to stay until 2 AM to clean the store? The older location was so much bigger and nicer. This newer location I guess has a trendier look (?) But they should’ve just renovated the store instead of moving to a smaller location. This new location is gonna be hell to be at on busy days like Black Friday. Also some of the workers here have a condescending air to them.

Three stars to this location; decent selection, pretty clean, doors on both the mauka and makai sides of the store for easy access.
I came into the store and was kindly greeted by a gentleman at the front who offered assistance with jean sizes as I browsed the entranceway stacks of jeans.
My only complaint is that I was not impressed with cashier Myckenzie who seemed unfriendly and failed to say thank you anytime during or after my purchase. The total was told to me, along with the date by which I have to return the items for credit or exchange. period. Customer service?

I’m not a big fan of this store in general. But it’s apparently everyone’s favorite.
I’m not going to lie, this is the go-​to for every girl on the island. It’s affordable and it’s cute.
Obviously you get what you pay for. Not the best material but some are. It just really depends.
This Ala Moana one is a lot nicer and huge but I don’t know. I find it overwhelming and I don’t know why. I feel so lost just stepping inside. Maybe there’s a better organizing tactic they can use? Ugh maybe I’m just a lame chick that doesn’t shop regularly.
Just thinking about shopping in this store seems dreadful. I think it’s just how unorganized it seems. They have it sectioned off but I can still find the same two skirts in three different sections. It doesn’t make sense to me.
Customer service is great when you pay, but good luck finding someone when you’re on a mission to find «that perfect outfit.» Or anything, really.
Besides that, it’s a great location, it’s clean, hip, trendy and a great price for the cute clothing.
Okay let me clarify that… it’s a great price due to inflation and the fact that girls in general think that $ 15 for a shirt is a deal.
To me… $ 5 for a cute shirt is a deal.

So what kind of a store has a return policy where they only give you back store credit? Even with a receipt and tags. National company with a seriously crappy return policy.
You will seriously get more business if people could trust you to do the right thing. Never ever shop somewhere where they don’t stand behind their merchandise. Ugh.

If you know me– I am not a Trendy person. Jeans and Aloha Shirts are always in fashion for me.
But for my music artists– I do have to do some research and digging every now and then.
Hence my next 3 trips to Forever 21 Ala Moana.
I do have to say this– even though all of the sales associates were young by my standard– all of them had something well versed and were trained to say to enhance the customer service in some way…
One guy was on the escalator in front of me– he pointed out that it can be boring to wait for women trying on clothes and I can find seats to sit and wait near the shoes as he pointed. Not elitist information I wanted but he was pleasant and overly– friendly.
A girl at the check out line greeted me and asked– ‘let’s start out with your email’ My response– NO. She then walked back her response and started over and asked how many I help you? Instead of confronting or arguing — she helped me as quickly as possible.
Another girl did not have any manager business cards so she called her manager instead of making me wait.
Three cases of things that I can at least tell that they are concerned about customer service– have some training and try to work with customers.
I know clothes shopping can be boring– especially when it isn’t for you. But they do have a nice selection and with a little hunting — some really good bargain prices– not everything but some nice finds.
I’ll be happy again to take more business there as I found it easy to work with the people and nice selections.

#1 place to go shopping. The prices are ridiculously cheap and they have the most up to date fashion at a very affordable price we can afford. I am always here checking out the new arrivals once or twice a week. I don’t even need any more clothes but here I am. Lol. They also have clothes for girls sizes 5 and up. The section is small. My eldest daughter enjoys shopping with me in here and at the same time we have mother and daughter bonding time. Their clothes for girls run a little big though.
Forever 21 also has a wide variety of foot wear to choose from including bags, hats, makeup and assesories. It’s a one stop shop for all a girls needs. How could I forget not to mention guys as well and a pretty big selection too! So fashionable!
The location is great! Located at Ala Moana Mall right next to the Disney store on the second floor. There is a lot of parking and the employees are friendly and helpful. A lot of the good sizes run out so make sure you always check in with the store to find out if they have received any new shipment and get out there. ;)

While forever21 does have fashionable clothes, accesories, and shoes. I would say they have okay to bad customer service. For more than two occasions, while I was trying items in their fitting room they gave away items I was going to purchase to customers looking at my items in a bag. I understand a mistake happening like this once, but for it to keep happening and for them not to do much about it but say sorry. It gets quite annoying, especially if my items are the last in stock on the island.

We’re in HAWAI’I and they don’t carry the short (shin length) leggings?!? Neither with lace or without?! I’m in shock… I moved from a place with a cold, rainy climate, and they even carried the shin length leggings… Kinda bonkers if Ya ask me! =\ Bummer, guess I’ll order them online!

It’s a Forever 21. This review is about one particular employee and our experience with him.
Chris, a young asian man, maybe about 22. He saw that we were looking for something in particular and searched the entire store for us. He was in the middle of something and he dropped what he was doing (or rather carried the 10 clothing items around the store with him) to help us. Eventually, he led us to exactly what we were looking for, a fluffy pullover sweater. They had a few different colors spread out over the store, and Chris helped us find 2 that we liked.
That’s pretty normal, but then he started to ask about us. Why were we in Hawaii? How much longer are we here? How have we liked Waikiki Beach so far? He got to know us better than anyone else did our entire trip. He treated us like VIPs and made me happy that my wife dragged me into the store in the first place.
He’s the friendliest and most thoughtful retail employee I’ve ever had the pleasure of talking to. Keep him!

Forever 21 is located on the second floor of Ala Moana Shopping Center, across from Victoria Secret.
I like Forever 21 because they have lots of accessories, shoes, leggings, and tons of cute clothes. The quality isn’t all that great, but you know you get what you pay for sometimes.
I came in here recently in search of cute winter trends. I was planning a snowboarding trip next month and honestly had no clothes that would keep me warm! I live in Hawaii, I get cold when its 65 degrees outside. I’m going to die in the snow T_​_​_​_​_​_​T.
Lucky for me the staff was super helpful. I was greeted when walking in the door; I tried looking around on my own and realized it would probably be faster if I just asked an employee where I could find winter jackets and outfits.
That’s when I found Nate. Nate was super helpful and even helped me put together some great outfits. I was super grateful how much he helped me. We first grabbed a few items upstairs and then he even took me downstairs to grab some more cute winter choices. I was very impressed with his choices of outfits. Everything was super trendy!
My good service did not end there. After I felt like I had a decent amount of clothes to try on, I headed to the dressing room. I was then helped by Travis. He noticed right away I had a lot of oddly warm jackets picked out. I told him I was planning to visit snow and I had no warm clothes. He was super excited and told me he knew of a few other jackets/​outfits that would be perfect for my trip and he could grab them for me. Travis even gave me some great advice about layering! He gave great tips about how to mix and match outfits.
I was amazed by all the great service I was getting! I mean the two employees that helped me went above and beyond for me and I truly appreciated their help.

This place has really gone down hill. The clothes fit oddly and the workers are so unhelpful. I honesty don’t know why they have so many people working the floor as they have no intention of helping you. I had to literally say «I guess I can’t buy this since I can’t get it down» before a girl right next to me offered to get it down for me. When I was trying on clothes the girl in the fitting room said absolutely zero words to me and my friend. No «that looks cute» or «let me know if you need a different size». Nothing. At this point, free clothing couldn’t make up for their dismal customer service.

I love shopping here, but i hate the fact that sometimes I can’t find nice clothes, so I end up leaving empty handed
What I absolutely hate about Forever 21 is the lack of customer service. All the employees look unprofessional and unhappy about their job. Sometimes for some reason, they make me feel conscious about what I’m wearing and what I’m about to buy. Some just stare at you like at least smile!
I’ve been shopping here for a very long time. And I’m still waiting for a day when an employee gives me great customer service.

«Cute, cool and cheap.“Two floors of shopping experience. Within the two floors, there are clothing for women and men and accessories, too. I love this store. Thanks, mom for bringing me here. I never knew it existed!
Anyway, let’s get to the point…
Good deals– cami’s are only $ 1.90. What a steal… and they have many
colors to choose from.
–straight leg jeans are only $ 7.90. Where are you going to find
jeans for that price?
–cardigans for about $ 9.00. So… cheap.
–everything else seems very cheap and affordable.
I look forward to shopping at this store very soon. You should check it out, too.

cheap but still very fashion outfit is forever 21. i don’t know where they are bringing all these clothes from but they are very cheap compare to other stores, even men. WOW
men sections are small but every time i come here it seem like they have whole new set of clothes, i barely see same cloth not like other store. they change their fashion style and follow by the season. many shirts are under $ 12 and pants are under $ 25.
i used to thought forever 21 was only girls but found out it’s not anymore, they are really huge in international and they are bring more cloth to america now.
I can’t tell who’s the worker and who’s shopper when i come in here, they don’t have same outfit and they seem to wear anything they want so make sure you look for that name tag before you ask customer for question. i made that mistake before =(

Very customer service friendly and always so helpful here! I come weekly for new stuff they always update their racks and shelves! If I see something I like, gotta buy ASAP cause next time it’ll be gone :)

I have young adult girls that love this store and drag me here every time we shop together. This store has evolved through the years… ok, maybe I HAVE EVOLVED just as much, if not more through the years as well. Sometimes when I’m there with my girls I feel like a cougar (yes i said COUGAR) at a club or something. I’m just simply past this stage and phase in my life. Did you read my review of WHBM? uh, yeah… completely passed this phase years ago.
I go with my girls and I look for the padded benches in the shoe department and I day dream of the days when I romped around in them 4 – 5 inch heels that were ever so trendy back in my day. I’m not that old… but there are days when the mind is willing but they body is defiantly opposing my mental aspirations. So I sit and wait for them to show me what they have found. I’m amused because, like I said — F21 has evolved through the years to be a very pretty store. They have tons of accessories, shoes, lingerie and tons of women’s apparel (I even struggle writing WOMENS apparel versus young adult’s apparel).
I’m a bit jaded, I find it troublesome when I see 50 year old women trying to dress like their daughters or nieces. For my girls, this is the perfect place for them to shop. Trendy clothing at an inexpensive price. Where else can you buy a pair of jeans and three tops for only $ 37.00? The quality may not be top shelf but for the life of the clothing the trend will change and you won’t be heartbroken if your kids decide to donate or throw the clothing away. Their clothing is TRENDY and that’s about it.
If you’re lucky enough, you may come across a few pieces that will withstand the test of time and become a classic addition to your wardrobe. My attention span in a store like this is that of a two year old at a symphony. I just simply do not have one. It’s lovely store with tons of buzzing help and if you’re into this kind of clothing — this IS your shop.

My door to Forever 21 closes as each year passes by because I just can’t do «trendy» like I used to. And although I’m waaaaay past that 21 point, I can still have fun! Every once in a great while I find something I feel is somewhat age appropriate, and at under $ 30 it’s easy to grab that impulse purchase. Who cares if it disintegrates or I decide at home that it’s just not me. It was so cheap!!! I just bought a fun long printed dress with cutout sides and I adore it! I got so many compliments on it at a party I went to and when I told people it was Forever 21 they didn’t believe me. Now THAT is what I call a true find!
This is the newly renovated Forever 21 and they’ve expanded to two floors. It starts on the mall level and goes down to the level that connects to Old Navy. Clothing upstairs and downstairs but the jewelry section on the bottom is my new favorite! Big giant chunky necklaces to pair with your outfits for under $ 10! What a super steal! It’s so trendy that it doesn’t make any sense to invest a crazy amount of money, but how delicious are all the colors and designs!
Come here when you just need that quick fashion fix but are on a budget. Or do what I do and play dress up to entertain yourself. It makes me feel like Molly Ringwald’s friend in «Pretty In Pink.» See how old I am!!!