Fukuji & Lum Physical Therapy Associates

Randall was very helpful. I had a weak hip that was causing me problems walking. Not only did he so a sense of compassion, he explained what each exercise purpose was for. By far one of the best PT experiences I had. I felt a sense of comfort in his competence. I’m the type of person who is very particular on who is working with my body and I would go to him again.

Art Lum and his staff of PT assistants are great! I’ve been there for a frozen shoulder that I thought needed surgery (and ended up not needing it) and currently there for my ankle. They have always been very professional and they always make me feel welcome. My shoulder is doing so much better now and I know my ankle will improve (I just started) as well after I am done with therapy. Would highly recommend Fukuji and Lum Physical Therapy.

At first, I thought that this was a great place to get therapy because of the amount of care they give to you. I’ve been going there more than a year (closer to two), and since one of the assistants left, they’ve passed me from one to another till they hired a permanent person. The main therapy person, Franz Yuen, is tops. He is caring and very good at what he does, however, you only see him at the very end, after you do the exercises. The person I had to put up with was rude and pushy, depending on her mood. She had no sense of compassion. She would tell you to do so many of an exercise and leave you to do it, not supervising if you are doing it correctly. The thing that finally got to me was that I have an allergy to latex and she told me to use the bands to stretch muscles from my foot pulled by my hands. I explained that I have the allergy and when I was at Rehab (or any hospital), they put me in a private room due to the allergy. She told me that she’d put a towel, I told her that the towel slips and the last time she made me use it, I was horribly swollen, blistered and then the skin cracked on my feet and hands causing me to miss a PT session. She muttered something under her breath to the effect that I just didn’t want to do it and then she said the allergy wasn’t in my chart. I told her that I had be going there for so long that perhaps it wasn’t copied in the chart she had. When I tried to explain further, I was in mid-​sentence, she just walked out of the room. I found that to be extremely rude. So I left. Apparently, they don’t care if you get better or not. Perhaps they have too many patients to handle that they don’t care if they do it in a professional manner. Whatever the case, I don’t think I should have been treated in this manner. After speaking with my doctor, I found that having this latex allergy is a life-​threatening thing and it should not be dealt with lightly. There should have been alternative exercises that could have been done… as I’ve found out… like using just a towel.