Hawaii Advanced Imaging Institute

My mom needed a MRI and when they called to schedule an appointment, I advised them that I was scheduled to fly off island within a couple of days. The staff was very accommodating with our schedule to fit her in with the time that I had so that I could be there for the MRI. They were starting off on a good foot.
We were scheduled at 7am check in the day of my flight. The receptionist that called to scheduled the appointment already advised us on what to expected and we were prepared. This was our first visit here so we knew to be here early to complete the paperwork and sign the authorization forms.
The staff was very friendly greeting us as we entered. I was surprised since it was Admission Day and it was 7am! The first thing you’ll notice when you enter is their wall mounted waterfall. Your eyes then wander to the two large flat screen TV’s and then to the nicely decorated receptionist area. We were offered free water while we were completing the paperwork. They have two fridges filled with bottled water for their patients. Nice touch!
We were promptly called in to do the MRI about 7:30. The tech walked us to a separate waiting area to go over the procedure and to offer to lock our things in a locker. After we took off all metal items, we went into the MRI room. It’s a standard and typical MRI room but be aware that it’s COLD in there! The tech brought in one blanket but after my mom mentioned that she was still cold, he went to get her another blanket to make her more comfortable. He also assisted me in getting her on the MRI machine which was very nice.
I walked out to the separate waiting area after my mom was situated. They said it’ll take 30 – 45 minutes so I figured I would write this review during that time. Couldn’t think of any better way to spend my time. They do have a nice large flat screen TV for you to watch in the waiting area to keep you entertained.
Once the MRI was completed, the tech came to get me to help my mom off the machine. We got our things and as we left, everyone thanked us with big smiles. They completed the imaging CD within minutes after the scan so we could take with us for our follow up with the referring doctor. Quick and efficient. What an experience!
From start to finish, this place is very professional. They prepare you for everything and answer any any questions. One thing to note is that if you’re on the shorter side and need a walker, bring your own because they only have adult sized ones for average height individuals. If you don’t have one that’s MRI room safe then no worries because they have a MRI safe wheelchair that you can use. Overall, they offer great customer service and I would recommend them to anyone.

This place is wonderful! Located on the ground floor of the Hale Pawaa building, I found it’s clean and «spa-​like» atmosphere very calming (especially when u have flown in from an outer island). OH, speaking of that, this company flew me in from MAUI for my PET scan, picked me up and took me back to the airport! I didn’t have to worry about making reservations or anything! I can’t even begin to tell you how comforting it is to have that taken off my hands. I was rescheduled a few times (a machine @ Queens went down. it makes what they need for the PET scan) which was a bit concerning, but each time it happened, the staff always made sure I knew and that my flights were rescheduled.
Sean C… idk what experience you had with them, but I too spoke w/​the CEO, Trisha, because I was concerned w/​my delay. She was kind and sincere. And even though it wasn’t their fault I was rescheduled, she apologized for the delays and made sure all my questions were answered before I hung up.
I found the staff to be very professional and extremely nice. Thank you, John, for keeping me up to date w/​my reservations. And thank you, Trisha, for making me feel like my well being is all that matters.
I’m extremely happy my Oncologist sent me here. I would not wish this disease upon anyone. However, I highly recommend this place to anyone who needs a PET scan.

This place is very unprofessional. They canceled/​rescheduled my PET scan appointment 4 times. The fourth time they canceled they didn’t even call before I showed up for the appointment. I checked in and waited a half hour just for the incompetent staff to tell me they have to reschedule me again… so I missed work to sit in your office and wait for nothing. Thanks a lot… So at this point I wasn’t happy and voice my opinion on their lack of professionalism. The worker Nadine says well the machine is down today.(Monday).but it was working on Friday. Oh well thanks for the help Nadine lol… Why didnt you all have me come in on Friday, when the machine was working instead of canceling on me for a fourth time. Meanwhile I have a cyst in my lung and I am coughing up blood, but there is no urgency at Hawaii Advanced Imaging. I left and demanded that the boss called me back. In the meantime, i got an appointment scheduled at Insight Imaging. Trisha, the worst CEO in the world, called me back and I told her that I got scheduled at insight imaging on the first try and am scheduled for the procedure that day… Trisha wished me a very condensceding «good luck», she says, well good luck there they have less qualifications… lol unreal this place. Qualifications? Lol Hawaii Advance Imaging has their heads so far up their a$$ they cutting off oxygen to the brain.

Hi,
This place is like a spa compared to any of the hospital radiology dept that I’ve ever been too. Staff was very good except one guy at the front seemed a little distracted. It didn’t cause me any harm so I’m not giving any stars off for this spa like experience. Facility and MRI machine look brand new. I wish all every medical office I visit looked like this place. Radiology has all the big money.

I had my 1^st MRI here last year (2013). I was very disappointed at how unprofessional the staff were. As I stood at the counter waiting to check in, the 2 women employees right on the other side of the counter discussed their evening/​weekend plans. They were not whispering so I heard every detail. Instead of efficiently helping me check in, they were so distracted by their personal lives.
I returned here for a 2^nd MRI this year (2014). I had vowed to go elsewhere (like Invision), but my physician chose this facility and I was willing to give this place a 2^nd try. That was my mistake! Again, the front desk staff disappointed me. This time, they were not helpful. I arrived on crutches. The security guard for the bldg kindly opened the heavy front entrance door for me. Since I didn’t want to have to use the restroom during the MRI, I asked a front desk employee if there was a restroom. She told me I had to wait for the key (which was being used by someone else) and to go to the restroom outside in the hallway. After the key was returned, I struggled to open the heavy front entrance door — while at least 1 front desk employee (a young man) watched me. To return to the waiting room, I struggled again to open the heavy front entrance door. When I was taken in to the locker room area, another employee gave me instructions. As she talked to me, I could see there was a restroom right there! I wished the front desk employee had told me that there is a restroom right in the locker room area. After the MRI was done and I got my bag out of the locker, I struggled to open a heavy door that leads back to the waiting room. There were a few employees in this back area — but, again, none offered to help open the door for me.
All of the staff, but especially the front desk, needs to be trained in better customer service. They need to be more professional, more attentive to the clients and more helpful. Especially since all the clients coming here have some kind of medical problem.
In the future, if I (or my family or friends) need an MRI (and it can’t be done at a hospital), I will ask to go to Invision. I have accompanied my children to Invision 3 times and the staff there have always been professional, attentive and helpful. Unfortunately, Hawaii Advanced Imaging can’t compare!

FANTASTIC PATIENT CARE!!!
complimentary water. waiting room with cable tv. blankets if you are cold. your own locker for your items. personalized (pandora) music to listen to while you are taking the scan.

I came here for a MRI on ⁰⁸⁄₂₃ for my shoulder. I have to say it was the fastest MRI I had. I got there at 9:00am and was out before 10:00am and heading to the 7^th floor to my Dr. appointment.
I dont know why the Restaurant Row location took almost 2 ½ hours but this time it was much faster.
The receptionists were very friendly and helpful as well as all the technicians.
There was lots of parking when I arrived which is always better than going in circles.
Main entrance is on Beretania st. just before Ke’eaumoku st.

Thankfully we can shop around for medical imaging here in the islands. We can go to companies that value the people that bring them business.
While I don’t have a problem with Hawaii Advanced Imaging’s equipment or staff, I do have a BIG problem with the company rudely misleading their patients. I was informed that I had a 7PM MRI appointment. So I stayed late at work downtown to make it there on time. Actually got there 15 minutes early.
Turns out Hawaii Advanced Imaging policy is to tell people one time, but in truth their actual appointment with the machine & operator is a full 30 minutes later. You see this company values its own time. NOT YOURS. It assumes you’re going to be late or unprepared even if you’re the type that is not. So you can sit on your hands for a ½ hour (or more).
Well, I know there are other facilities here on Oahu where if you have 7PM appointment they see you at 7PM. I’ll be sure to take my future business there if needed.

The staff is super friendly, the Keeaumoku office is new so it’s very nice, modern and clean but they need to do something about their MRI’s. While youre doing the MRI there is a variety of sounds such as pounding and clicking, etc that you hear but it’s sort of deafening and extremely irritating. At Queens, they give you headphones that play music so you don’t hear the pounding, clicking sounds of the MRI. It was a frightening experience, Ive had many MRI’s done but none so frightening and irritating. I don’t think I’ll be going there any more for my tests.

I have to admit I was all nervous about getting my very first CT Scan, so I did not know what to expect. But thanks to the technician Corey who answered all of my questions VERY WELL, I felt more at ease. When I got there I found out that I was gonna be given this «drink» that just tasted like pure water. So after it was given it to me I had to wait for one hour before I could get the CT scan done. I was told that I was gonna have to get the Contrast injection too! I was so afraid of that because I read on the internet that some people experience nausea. Corey assured me that my chances of getting nausea from that are slim as I am not allergic to Betadine solution. So thank god when he injected the Contrast through my arm I did not experience that nausea which I was afraid of! All I experienced was the warmth to the body. I did not even get that metallic taste in my mouth that he told me about. Then after that the actual scan was very quick, like he said which was like seven minutes! Pretty easy, much easier than I anticipated!

This review is only on their scheduling staff and not their imaging work: Their scheduling crews seem crazy. They kept calling me to schedule then to reschedule due to their over booking, etc. for my husband’s appointment — even though they have both our numbers and knows that I’m his wife and not himself — and that’s just been annoying. They don’t seem to know how to coordinate patients apps.

Right before a trip to the mainland, I needed to get an MRI and quickly. Fortunately, Hawaii Advanced Imaging does not have «normal» business hours so they were able to squeeze me in that very day — at 10 p.m.
This was the first time I’ve ever had an MRI, so I was not prepared for the cold room though the technician placed a blanket over me and gave me a set of ear plugs. What for, you ask? Well, if you thought (as I did) you’d have time for a nice nap, fuggeddah about it! That machine with the arch dome that your body slides in under — it’s noisy! And, quite possibly the hardest thing to do is STAY STILL. I tried, I really did, but my leg went numb and then it twitched. Embarrassingly, that slight movement was noted … a few times. So the whole thing took some time.
But, all in all, I was handled with warmth and professionalism by the staff who were very chipper despite the late hour. I think I left a little after 11 p.m. and my results were sent to my doctor the next day.
Some quick tips for after hour visitors — enter the parking garage through Beretania Street (slow down before you get to Keeaumoku or you’ll pass the entrance) and park on the first available level. Hawaii Advanced Imaging is street level, so just follow the signs to the lobby. Have your medical insurance card and picture I.D. ready when you check in at least 5 – 10 minutes prior to your appointment. Oh, and don’t drink anything if you’re going to be on that table for a while, the last thing you want to be thinking about is going to the bathroom and knowing you can’t move a muscle!