Hawaii Star Bakery

This message is directed to Hawaii Star Bakery. My wife and I have been very loyal customers of your English Muffins, especially your Whole Wheat version, from the time you introduced this latter product to the public. For the past 3 – 4 months, we have noticed that the consistency of the muffin has been very «doughy.» This doughy consistency cannot be eliminated no matter how long we toast the muffin. Have you changed your quality control standards??? If this deficiency continues, you will lose the patronage of two heretofore loyal customers. Hopefully, you will address this issue and correct any systemic and/​or other problem that is affecting the quality of this once high quality muffin.
Very Disappointed Long Time Customers