Hawaiian Airlines

The flight over to Hawaii was pleasant enough as I was able to sleep in an empty row and laid down across three seats.
The flight back was horrible. First, a mechanical difficulty caused about a three hour delay. We were forced to fly to Honolulu instead of direct to LAX. THAT was understandable as the captain explained it well enough. Safety is, of course, the important thing when flying.
So I have three complaints:
1. On both flights, the crew kept the cabin cold UNTIL the blankets were sold out. As soon as the last one was sold the cabin miraculously became tolerable again.
2. With a three hour delay one would think they would comp a bottle of water, a beer or, God forbid, a blanket. Nope. I tried explaining this basic customer service to the brain dead flight attendant. All she did was mumble an apology three times and claim she couldn’t comp anything. When she moved past me, she called out to her coworker my seat number as if to ‘flag’ me.
3. The complimentary meal was awful. As in not fit for human consumption awful. Exception being the cookie which was average
A few of my friends visit Hawaii often and have the same opinion of Hawaiian Air. Never again!

This airline is great. The people are nice and the service is very good. The seats are large even in economy class and the food is good.

This was the WORSE in flight experience that my daughter and I have had with Hawaiian. The worse customer service, no smiles at all and very unaccommodating with young children. Hawaiian airlines does not even make an effort to give you positive experience. It was a very NEGATIVE, DISRUPTIVE AND TRAUMATIC, especially for my 2 year old daughter!

In May, I traveled to San Diego. I don’t travel much (last time was a couple years ago). I did see what I have heard smaller and narrower seats. The seat was not as comfortable as in the past. I am very petite so I wonder how normal size and bigger people feel in the seat. Both coming and going the people that sat next to me weren’t exactly big people but they filled up their seat easy. Even coming home the lady went into my personal space when she decided to sleep.
Going to San Diego, there was a wait in line for both for the skycap and TSA. The skycap line took kind of awhile, but it was probably because a lot of people had more than one bag to check in and/​or non-​luggage items. The TSA line was longer than in the past, but I came early after seeing the news about lack of staffing with TSA. The line went surprisingly fast. Once in the airplane, my seat wouldn’t recline and I was in the window side seat. I was in pain much of the flight. A man in the row in front of me complained of back pain too. I think from now on I will always take an aisle seat. Once I arrived to San Diego, it took at least 15 – 20 minutes before we could start moving to get off the plane. Then at baggage claim it took another 20 minutes or so for bags to start coming.
Coming home, checking in was easy and fast. The ride back home was better, the seat was able to recline and I had an aisle seat so I didn’t have to bother anyone to stand up and walk. Getting off the plane was quicker. Baggage claim was good as in the past– bags were ready for pick up when arrived.

0 customer service. Long waiting line for ticket due to lack of staffing. No one looks happy. Same experience to LAX, no body cares, it’s just a job. Thanks for the «great» service.

Hawaiian airlines has sadly lost their aloha. I think it began back in 2008 when Aloha and ATA airlines went bankrupt within two days of each other. They charged unbelievable fares for people stranded. I watched one family in tears having to fork over $ 6000 for a one way fare to Baltimore. If you are flying Hawaiian between islands, service is fine. If you are heading back to mainland, service sucks big time. Get to the airport very early, especially in HNL, because the check in process is a joke. They have kiosks to check in at as you drag your bags around with not nearly enough people helping you. When flying between islands, Hawaiian could care less about baggage weight. When flying back to mainland, do not be .2 over or you will have to sell a kid to get your bag back home. Same with carry on bags. The people they have at the kiosks are assholes in HNL. Once on the plane, the aloha spirit picks up to a 4 star review. Hot food and wine are served. Now to their website. Its not bad on booking a flight. It is fairly user friendly. Earning miles a bit more frustrating and difficult to navigate. Their HawaiianMiles MileFinder is HORRIBLE! Not once have a ever got the correct miles it says I am owed. I have used it for numerous purchases where I never received the miles stated. I use their horrible extension for the miles obviously, yet most of the time it fails. I have written in a minimum of 6 times and not once have the people at Hawaiian contacted me. My ex had a lot of miles that were going to expire if she did not buy something, so she went into their site, signed in and bought a groupon. No credit for groupon, miles expired, she called and no one helped her, she wrote no one responded. Same old garbage every time. I have avoided Hawaiian this trip to Kauai coming up and flying United because of Hawaiian’s customer service. I really hope Hawaiian works on improving the customer experience at the airport and at Hawaiianmiles.

Where to begin. I tried to check in online, but the site said I had to see the Hawaiian Airline’s agent. I called them and was told the travel agent had to confirm our seats. Even though I had the confirmation number I wasn’t allowed to do it. So, I called my travel agent. She was just as confused about the issue, so she called her Hawaiian Airline’s contact. The rep said the issue is with their computer system. They told my travel agent I needed to call the website help desk. I called the website help desk. The guy was confused why I couldn’t check in and hadn’t heard of a computer issue. By the way, my daughter and her husband had the same exact problem on their vacation two weeks prior. The HA guy told me he would make a note of it, but couldn’t help me any further. I would have to check in at the airport. He assured me my seats were confirmed.
We arrived at the airport and went to the kiosk. There were about 15 kiosks for self check in and only two Hawaiian Airlines employees helping people. Just as I figured, we couldn’t check in and got the same message, «See agent.» I finally was able to flagged down the HA agent. She took our driver’s license and went behind the kiosk and printed out our boarding passes. She also assigned our seats since they weren’t confirmed.
I had always thought Hawaiian Airlines was a top notch airline. However, I have never come across such incompetence with ANY airline until my dealings with Hawaiian Airlines on this last trip. I will never fly Hawaiian Airlines again.

Get your boarding passes online, and check your bags in at a kiosk. The less you have to deal with an embattled passenger service agent the better.
I love the Airbus 330’s used to/​from JFK. I seem to have more (than on Boeing’s) legroom in Economy which makes the 9-​hour/​11-​hour flight more comfortable for me.
The hot meal is… hot. And OK actually if you’re not expecting much. Tip for pleasant air travel: don’t expect much. I appreciate the healthy snack before landing of fresh fruit — slices of cantaloupe, honeydew melon, and watermelon, grapes, and pineapple — and crackers and cheese.
Funny how pillow and blanket were not sealed in plastic on the flight from JFK. ?? See above tip for pleasant air travel. Additional tip for pleasant air travel: bring your own pillow and blanket.
Flight attendants are cordial enough while schlepping food and drink. I didn’t test them beyond that. «Can I pay in Kekfrank for that beer?»

Let’s talk about Hawaiian Airline’s weekly flight from Honolulu to Papeete!
Aloha Tahiti!
I have an addiction to black sand and my favorite beach in the world is in Papeete.
Venus Point.
This weekly nonstop service from Honolulu to Papeete is so wonderful and convenient, we no longer have to fly to Los Angeles first, then fly to Tahiti.
I love it!
Ticket pricing varies but I can tell you that the $ 70 upgrade fee is totally worth it since it gives you 2 free check bags ($ 60 value) and a bigger comfy seat. They also give free earbuds and blankets/​pillows.
Hawaiian is still the only airline that gives you a free meal with a glass of wine included.
Their service from airport to airport is consistently excellent.

Another delay. Another fail on their customer service to help us.
We missed our connecting flight because of HAL and Hawaiian airlines is not taking responsibility for us missing our flight.

Back in 2006, I flew this airline six times. Since then I have flown it two more times. On one rare occasion, I got to fly it First Class and experienced all best that an airline is capable of being. The lounge. Reclining seats. Champagne before taking off, and the BEST hot towels when ever I wanted, etc.
On a majority of the flights it was during the hours when most humans are awake. The service was friendly and everything was all that is ALOHA.
On those few and some most recent occasions. It has been on the red eye flights… when everyone should be sleeping. These were painful. Perhaps, the flight crew was banking that no one would remember their experience. However, I did. Maybe the crew sleeps as they ferry passengers across the Pacific. Maybe, they do not. Everyone that I interacted with gave me the feeling that I was interrupting their time. Way too curt and very much to the point with no smile… it was not the Aloha that I had come to know or base my travel arrangements on.
Based on the average, if I was to punch out to the Islands again in the future… depending on what time I was to leave, I would be very hesitant on taking the later flight given the pervious experience I come to know from his airline.

I fly Hawaiian Airlines all the time, both inter-​island and to U.S. cities and international. Service is always good. I wish their complimentary meal in coach would improve. It would be nice if they went back to offering a upgraded meal for purchase. On my most recent round trip to San Diego, these were the complimentary meals served. You have to keep in mind it is free. Local style is you give extra to people you know or like. Unfortunately, I have seen Hawaiian flight attendants do that, in plain view of other passengers. All in all, if you search the Web for a good fare, Hawaiian Airlines is the way to fly.

Hawaiian Airlines it pains me to write this review however, I’m debating if I should ever fly you again.
I think arriving a little over 2 hours early is great for a US domestic flight on Hawaiian. WRONG! Be here 3 – 4 hours early. Granted I was flying with my fur baby but the general consensus among those trapped in the line that never moved for checkin is that this airliner needs to have someone seriously review how the checkin operation works!
First off there are many self checkin kiosks, great, but that means not that much in person support staff. Many people that tried to use these couldn’t and got stuck in the forever checkin line with me that ONLY 2… yes that’s right 2 agents were working.
The one lady that was at the kiosk furthered at the end by oversized luggage, was the meanest customer service agent I’ve ever encountered. She rudely told the lady in front of us that she was late for her flight so why bother, the man in front of her asked for help and was completely ignored! A Chinese lady directly in front of us, obviously didn’t understand English well and didn’t know of what to do and the customer service rep grabbed her by the shoulders and moved her to a kiosk! That is just so wrong on so many levels to do that too someone! My turn came up and this rep rudely yelled at me a said go over there I don’t check in dogs. Over there where!!!
Ok so how the hell does anyone know of where to go in this extraordinarily confusing checkin process? The customer service line is labeled «repacking and weighing».
Two couples in front of me in the new line told me they were rudely handled by the same lady that sent me away.
So I waste another 45 minutes in the new line after waiting 20 in another line and 20 minutes to get to a kiosk before that. Upon nearing the counter I overhear an angry customer be told by a customer service rep «well I can’t help you that’s not my problem.» That customer was pissed as was the one before him who was giving the other agent an ear full.
So after over an hour of waiting and finally getting checked in the customer service agent said «oh go to that line to check your bags it’s shorter» yes I went there and it was the wrong line to be in… hello lady you checked me in I’m going to the mainland and the inter island line won’t take my checkin bags!!! So off it is to wasting more time in a line I didn’t need to and another 15 minutes in a new bag checkin line. This was crazy because I hadn’t even hit TSA yet and what’s scary is that when I got there they were faster and treated me way better!
Hawaiian airlines you poorly represent the Aloha spirit at checkin. I’m appalled at the way you allow employees to treat customers. Invest in some customer service training or hire better people!

For those of you who know me, you know I love Hawaiian Airlines! They truly extend the spirit of aloha to all of those who choose to fly with them. I’ve been flying with them for many years now, way back when they used to fly the old faithful DC-8’s and DC-9’s. I’ve gotta say though, my favorite airplane has had to have been the DC-​10. What a great airplane, it was so roomy and when we used to fly to Vegas back in the day in First Class, it was a super enjoyable time! Great flight crews, ground crews and support staff.
Over the years I’ve seen them evolve into a very successful airline, flying people all over the world on their international routes as well as to the US mainland. Aircraft type has changed along with them, B717’s carry passengers inter island in quiet comfort, A330’s ply the US mainland and international routes with modern amenities such as seat back entertainment systems and electronic device charging stations! As I sit here in my seat on an old faithful B767 thinking back on the good ol days of flying and how much it has changed, I am also saddened to think that this glorious airplane will soon be retired. It’s a great airplane, yes, if you choose the wrong seat it can be noisy… I’m in 38J, ten and a half hours to Chitose, Japan! Tried to get a seat in business class, but it was sold out! Much quieter up there! Other than that, they still have the same great service along with the Aloha Spirit. Let me tell you, when you’re far from home and nobody speaks your language, a friendly smile and Aloha goes a long way!

The good:
— Inter-​island flight crews
— Good quality, complimentary meal on domestic long-​haul
— Great value on some domestic long-​haul routes
The bad:
— Inconsistent, often indifferent service on domestic long-​haul
— Horrible ground handling with severe lack of communication
— Comparatively high prices on inter-​island travel
I’ve been flying Hawaiian for YEARS, both inter-​island and long-​haul domestic, so this review will be an accumulation of my most recent experiences.
Ground Handling:
Hawaiian’s ground handling in Hawaii leaves a lot to be desired to me. Most of the employees seem to rather not be there… Service is as minimal as can be and quite unfriendly. Information is EXTREMELY lacking. I’ve often had flights delayed over 30 minutes and even over an hour with ZERO information. No reason, heck they wouldn’t even inform passengers of a delay until, oh 30 minutes AFTER boarding was supposed to begin…
On the mainland, ground handling tends to be a little better. In my experience the employees tend to be friendlier and more helpful.
Domestic Long-​Haul Inflight Service:
All of my recent domestic long haul flights had flight crews that ranged from mediocre to bad. On some of my flights the crews seemed to just be going through the motions and were minimally pleasant. On some of the other flights, the crews would be bad doing things like just shoving trays in front of you without asking if you wanted the meal or not.
Speaking of the meals, they’re actually quite good. Even the breakfast egg & cheese sandwich is pretty good. The lunch and dinner meals were surprisingly good quality for economy airline food. And while I appreciate the fact that the meals are free, they’re TINY. On a flight like those to the PNW that land so late at night, I wish the meals would be larger, as I don’t like arriving at my hotel starving…
The in-​flight entertainment on these flights… well, I question why it’s even there. You can’t watch ANYTHING unless you pay for it. But, hey, even if it was free, I’m sure most will just bring their own devices and watch their own content. I just wish they’d have power outlets at every seat. I’d take that over in-​seat entertainment for sure.
But, I will say the long-​haul flights are among the best values out there. Hawaii has some of the lowest prices available of any legacy/​mainline airline. Plus the 2+4+2 seating arrangement in economy is by far my favorite, especially as more and more airlines switch to narrow body aircraft on Hawaii routes with 3+3 seating. Oh, and make sure you get a flight on an A330… their older 767s need a lot of love…
Inter-​island:
Inter-​island flights are always fun. The flight crews tend to be more junior, and in-​fact, I’ve had many flights in which most of the crew had just graduated from training. They’re so full of energy, happy, and excited to be doing what they’re doing. I’ve found that these crews are very proactive in assisting passengers and just doing the best job possible overall. I love flying with these crews.
The interiors of the inter-​island fleet have just been refurbished as well. The design is quite striking, but the seat are slimline seats with minimal padding. For long flights, I’d hate it, but with flights lasting no longer than 45 minutes, they’re completely fine. The beverage service is always welcome too.
Unfortunately, Hawaiian’s inter-​island service fails on value. The fares are HIGH now days, especially when comparing to equivalent flights elsewhere in the world. I’m pretty sure I’ve paid about the same for a flight from Paris to Berlin, which is 3 hours long and came with a drink and some lovely pastries… Heck their inter-​island flight prices are catching up with some of their cheaper domestic long-​haul prices!

I really don’t get the happy reviews for this airlines.
— Entire left side of our cabin had broken call buttons & light buttons for the entirety of our 6 hour flight
— Poor excuse for a meal (fast food quality is better quality)
— Very little transparency in light of an emergency (just told to wait quietly for 4 hours for the next flight, not great)
— The smallest amount of overhead space possible
I have other grumpy statements, but those more apply to screaming babies (parents, please don’t take your little one on a plane if they’re just going to cry for hours) and people who fully recline their seats. Overall, though, I’m not a fan of flying Hawaiian, and I’ll definitely look for other airlines for future flights.

I love flying Hawaiian because they cater to us locals, I get a free blanket when I fly the red eye, and they feed me. What I don’t like about Hawaiian is that there are people who take advantage of the aloha spirit the airlines spreads by:
Blocking the walkway to the gate because they like cut and be the first on the plane
Cutting in line because there is one baby in the party but 12 people need to «assist» the baby in
Cut in line when your zone wasn’t called yet (Yah I see you in your seat when I go in at the appropriate time)
Sit in the wrong seat and refuse to move because you feel «roomy» in the premium seat you didn’t pay for
Hogging up the overhead bins with your illegal luggage
Making the flight attendant do everything for you because you don’t want to get out of your seat
When I book my flight, I check out what planes are available. I like booking the airbus because it’s slightly bigger with USB ports to power my gadgets so I can candy crush my way to the mainland.
Food not the best, but Hawaiian is the only airline to still give out complimentary meals.
I looooove Hawaiian Miles! Especially when they earn me free flights.
Flight attendants have a lot of aloha, but they get taken advantage of.

Aloha
We arrive for our flight to Maui 1 hour early and try to check in with the automatic teller, no dice, «not on file». We wait for 45 minutes in the queue for the nice lady to say we arrived late. We do mention to her that we have been waiting in line for 45 minutes and have seen our flight start boarding and then depart, she smiles and says «not early enough». Happy Sunday! Sorry about this rant but I needed to get this out of my system so I don’t strangle any of their employees ;).
Next time I’ll book with Island Air.
Mahalo

No other way than to Fly Hawaiian! Still the best airlines compared to all the other airlines I’ve booked with. Every single experience with them has always been with aloha. As I can’t say that for everyone else but for me, I love Hawaiian! It’s the only airlines I fly with unless it doesn’t fly to that destination I’m going to.
I love that it’s the only airlines that still provides complimentary meals for lunch and dinner. I’ve tried their manapua, fried noodles, teriyaki chicken, sandwiches, spaghetti, and meat balls over the years. It has all been satisfactory in taste. Some better than others but definitely doesn’t beat free. It usually comes with side salad and a macadamia nut covered chocolate or cookie. The portion is good enough to fill me through the flight. They give a coupon flyer for a free 8×8 shutterfly book that saves you about $ 30 and you can create a memory book from your trip with no cost (maybe shipping).
Of course its understandable that they don’t provide for the overnight red eye flights as obvious reasons, people would have had their dinner already and would just want to sleep through the duration of the flight. Which is why they provide blankets and pillows to those that book for red eyes. They also have in between snack such as chex mix or potato chips and beverage offerings. Oooh and complimentary wine too. ;)
The attendants have been friendly and hospitable for all the flights I’ve been on. On my recent visit, I had ask for a in flight dvd ipad player halfway through the flight since I couldn’t sleep and she was so kind enough to not charge me since I had requested for it later in the flight and they extras laying around.
I love their newest airbuses! So fancy and a total upgrade from what it was. Free usb port to charge your phone and that is essential especially after waiting at the airport to board at least couple hours can totally drain your battery. My phone doesn’t last long so when I get onto a flight with a charging outlet, I get pretty excited about it. It comes with a personal entertainment system and you may order movies with the swipe of a credit card. So useful especially when you’re so bored on the flight. Watching movies makes time fly.
The airlines is reliable as for the flights I’ve been on we’ve always leave and arrive on time or around as scheduled. Although I do have a complaint about flying to San Jose area, where my family is from, is that their times kinda sucks as I lose 2 days going and coming back. I fly out afternoon and get their late night and come back early morning and arrive at noon. Of course I think I like to spend more time when I’m on vacation. But when I go to Vegas, I always catch the red eye flight and catch the latest flight back so my days are worth it there.
The prices are a little high but it’s inevitable that the inflation of flights happens. So it depends on when you book and the time of when you plan your trip. I always check periodically months ahead to compare prices and always happen to only pay one flight out since I redeem Hawaiian Miles to get a free trip. There are times that Hawaiian can be cheaper than other arlines from my experiences. Booking online is easy and simple as well. They recently upgraded their website to view how much the total fare would be up front.
If you don’t have a Hawaiian Miles Number yet, I suggest you sign up for one to start gaining all the miles you can. It’s free so sign up! You can earn with the Foodland Program as well. Bring your reusable bag and earn 3 miles when you link your miles number with your makai’i card. Those miles can rack up quick. You can download the Hawaiian Airlines MileFinder for your browser today and start earning miles for your web searches including for online shopping. You can earn miles through travel, hotel, rental cars, cruises, etc as long as it’s associated with Hawaiian Airlines.
I also highly suggest getting a Hawaiian Airlines Credit Card to get all the benefits it has. Earn 35,000 Bonus Miles after you spend $ 1,000 on purchases in the first 90 days with the Hawaiian Airlines World Elite MasterCard. That’s like a free round trip to the outer islands or one way free to the Mainland. You get one free check in including your free carry on and bag. Earn extra miles when shopping with HA partners, restaurants, and stores at the malls. Also extra bonuses for direct in flight purchases and flights. You can also share miles with someone else who has a Hawaiian Airlines account.
So many benefits that Hawaiian offers and I haven’t had an issue with them for all the years I’ve been flying on their planes and been a loyal credit card holder through them. Support Local!

Back in the day when inter-​island flights were $ 40, the battle for the airways were Hawaiian Airlines and Aloha Airlines. I used to travel to Oahu probably every 3 months just to cruise for a weekend getaway. Haha obviously those days are gone, especially with the prices now and today! Hawaiian Air was my plane of choice, because of their reliability, staff, flight attendants and just about everything.
If you don’t have a Hawaiian Miles, best you sign up. It’ll help you earn miles for your next free trip. So far all my experiences with Hawaiian Air were all positives. They are decorated with awards and recognitions from as early as the year 2001-​present. From best airlines to #1 On-​Time performance, and in-​flight meals Hawaiian Air has those accolades to prove why they are on the top tier!
Hawaiian Airlines in general will make your travel experience unlike any other. Full of Aloha Spirit and full of my reasons why I choose and continue to fly with them! Hands down the BEST!

Nachdem unsere Erfahrungen mit United Airlines (
) bei US-​Inlandsflügen zwar in Ordnung, aber nun wirklich nicht berauschend waren, waren wir gespannt auf unsere Island-​Hopping-​Flüge zwischen den Inseln von Hawaii, die ganz überwiegend von Hawaiian Airlines durchgeführt werden.
Erste Überraschung: Das ist keine kleine Regionalfluglinie mit kleinen Maschinen. Die fliegen tatsächlich mit großen Boeing-​Maschinen, selbst auf den kurzen Strecken zwischen den Inseln. Längste Strecke ist da knapp unter einer Stunde, die meisten sind aber innerhalb von 30 Minuten abgeflogen. Der Kopf einer Hawaiianerin mit einer roten Blume im Haar ziert das Höhenleitwerk der Maschinen, macht sie (die Maschine, nicht den Kopf) schon vor dem Einsteigen sympathisch.
Zweite Überraschung: das geht drinnen so weiter. Die Flugbegleiter/​innen in hübschen, bunten Uniformen, deutlich jüngeres Durchschnittsalter als bei UA, lächelnd und während des kurzen Fluges von der ersten bis zur letzten Minute serviceorientiert. Getränke werden gereicht, Kinderwünsche erfüllt, die Hawaiianische Freundlichkeit, Gelassenheit, Aufmerksamkeit setzt sich in der Höhe über den Inseln fort. Und das alles in Flugzeugen mit vernünftigen Sitzen und ordentlichen Sitzabständen, die frisch und neu wirken (und wohl auch sind).
8 Destinationen werden innerhalb Hawaiis angeflogen, im kurzen Zeittakt im Shuttle-​System. Daneben fliegt Hawaiian Airlines weitere 12 Destinationen auf dem US-​Festland an, sowie nach Australien und Polynesien.
Seit 1929 gibt es diese Airline, fliegt bis heute unfallfrei und hat nach eigenen Angaben in dieser Zeit ca. 145 Millionen Gäste geflogen. Und von der Airline hatte ich bisher (als früher beruflicher Weltenbummler) nichts gehört. Man lernt halt nie aus — wie heißt es doch: Reisen bildet.
Fazit: Liebe Hawaii-​Besucher, die ihr sicherlich wie fast alle nicht nur eine Insel besuchen werdet: Vertraut euch der Hawaiian Airline ruhig an, ihr werdet es nicht bereuren, ihr werdet es gar genießen. Ich verspreche es. Und gebe damit die Höchstwertung: Fünf Sterne.