Jacqueline S Brown, DDS

Dr. Brown is amazing. She was recommended to me and I was very pleased with the services she offered as well as her staff. I went in for a check-​up and needed some work to be done; Dr. Brown took very good care of me– she was gentle and kind and she is also a perfectionist who takes pride in her work. She won’t finish on a patient unless it is to her satisfaction and high standards. I had a few things that needed to be relooked at (one example was new filling that was snagging on my floss); I was easily able to get an appointment and she did not charge me extra. Additionally, she kept me at ease, since I was really nervous for most of the work, which really meant a lot to me. Looking back, I wouldn’t have trusted any other dentist to perform the work that she did! Thank you Dr. Brown!

If there is one more star i’ll give ‘em all to Dr. Jacqueline S Brown and her team. They were very nice and fun. I had my very first time dental treatment and they treated me very well. Professional, caring and reach out to me even after I’m done with my root canal treatment. I also want to thank Dr. Brown for recommend Dr. Vivian Click for my root canal. It was great too. And today I received a Thank you card from Dr. Brown’s office. For me it’s a brilliant way to treat the patient and I highly recommend Dr. Brown to anyone who looking for a caring, professional and fun dentist!

I love going to Dr Brown’s office. Being this was the first dentist I ever been to, Dr Brown and her team took very good care of me… That’s until the receptionist Vanessa took over.
The first time I met Vanessa I walked in to check in. While standing in front of the window and trying to tell her my name, she quickly shut the window on me. I stood there for a few minutes while she talked on the phone. She later opened the window to tell me that other patients are calling and trying to make payments and thought that was confidential. This happened 3 times before me even saying my name, but thought it was understandable… So, after my appointment, I got my invoice for payments and called during my lunch break at work. Vanessa immediately told me that she with a patient and could not talk on the phone and that she would call me back… She didn’t. I called back 3 times that day trying to make payments. Didn’t happen that day… Then made me think, why is that when I was at the office, she closed the Windows on me to accept payments from other patients, and now I’m calling she keeps telling me there’s patients in from of her and not closing windows on them? Needless to say, I still gave them a chance after.
More recently, I scheduled an appointment and had switched my insurance. I asked her if they took Quest and tried to hand her my quest card for her to check, she immediately smirked and said «that’s a medical card» with this attitude of I didn’t know what I was doing. I explained that it’s also for dental and she interrupted me saying «well we don’t take that and they don’t cover anything» i was tested that day not to snap back at her! I completed my cleaning and needed a follow up appointment, so I scheduled in advance another one on a Saturday.
The week of the appointment, an unexpected scheduling of my husband’s work made him unavailable to tend to my children who also plays sports, so I called in Wednesday to reschedule or change the time. Vanessa called me back on Thursday upset that I won’t be able to make it and how «inconvenient» it’s making her to reschedule my appointment. I explained that there will be no one to pick up my 6 & 9 year old after their games and she replied clicking her tongue «ugh, I know but Dr Brown had such a small business and it’s inconveniencing her.» I told her no one’s ever made me choose between my kids and my appointment before and hung up… I’m happy to say and I found a great dentist and staff in Kapahulu now and don’t have to deal with that unprofessional receptionist who’s not happy with her job!

Before I used to hate going to the dentist. But when I met Dr. Brown and her staff, I felt very comfortable, everyone there were super friendly. I had to have major work done but I had to leave for vacation in a couple of days and Dr. Brown wanted me to have a nice smile before I left. What can I say… Dr. Brown and her team made it happen, she even stayed late to do it. She’s amazing, her team/​staff is amazing. I highly recommend Dr. Brown. I’m having my whole family see her now.

I would highly recommend Dr. Brown to anyone looking for a honest, professional, caring, and trustworthy dentist. I visited Dr. Brown for a teeth cleaning and checkup service and let me say Dr. Brown and her staff exceeded all expectations. The office was very clean and the technologies utilized to be advanced. The staff were exceptional! Really friendly, warm, fun, and enthusiastic (believe it or not, they made going to the dentist ENJOYABLE!). I can’t state this about other places I have had this service done at. Overall, it was just a neat experience and I don’t dread going to the dentist any longer.

I moved to Hawaii and didn’t have a dentist when an emergency struck me. I cracked a tooth in half and needed immediate attention. I called Dr. Brown’s office and they fit me in right away. Over the course of a month, I was in multiple times to fix my tooth and insert a crown. She did a great job and the prices were reasonable. Dr. Brown and her support staff were very friendly and accommodating. Nobody likes going to the dentist, but they made my experience as good as it could be.

So happy to have found Dr. Brown! After having a bonded (and slightly yellow) tooth for 19 years, it finally chipped off mid-​bite. Boo.
I called a few dentists, and Dr. Brown was the highest rated who took my insurance and could fit me in a few days later. As soon as I entered, I felt taken care of by her and her staff. They were thoughtful and helpful. Dr. Brown and her staff were kinda, bubbly, and made me feel totally at ease.
Besides fixing my chipped tooth, she also polished some of the stains off my other teeth. Thanks Dr. Brown!

My wife and I have been patients of Dr. Brown since she began practicing in Honolulu — she and her staff are exceptional — caring, personal, professional, and responsive. When one has a dental «emergency», they always figure a way to fit you in as soonaas possible. When I had a recent dental problem while on the mainland, Dr. Brown was just a phone call away to assist in getting a prescription filled to relieve the problem until I got home. Bravo!

Dr. Jacqueline Brown was originally discovered by the iDcard. I went with her because I wanted a set of free teeth whitening tools. So I came to her and at the same time I was looking for a new dentist here in Hawaii. I was nicely greeted by their staff and was educated about the iDcard deal and how it will complement with my insurance. Low and behold, I found myself a new dentist. I was more than taken cared off in one sitting. At the time they didn’t accept my HMO insurance but they did not turn me away and gave me a follow up appointment for when my insurance changes to PPO. As soon as I returned, my teeth has been taken care off and before they performed any procedures occur charges, I was informed first. They are very gentle with my gums during cleaning, teeth whitening process, x-​rays, etc. Been going to her for a little over a year now and I would highly recommend her and her staff.
She is located at the Pan Am building in front of Don Quijote near the Ala Moana Mall. If you don’t want to pay for parking, find parking around Don Quijote. Simple walk from the building.

I was going to the dentist prior to DR. BROWN whom it was Dr. Maurer who I’ve been going to since a kid. When he retired DR. BROWN then took over, she seemed nice. Then she brought in this older lady, I needed to get my wisdom’s pulled and she had the lady do and oh my goodness she pissed me off I wanted to punch her in the face. She would numb me then walk away and work on another patient, by the time she would come back to me it wore off so she had to numb me again. Then when she pushes to help guided out my tooth she stabs me in the throat. I was in excruciating pain, the damn Dr. the old lady not Dr. brown, tells me that it’s OK. The hygienist is comforting me because it hurts and I’m crying. Why would that old lady doctor tell me it’s OK, how about she get stabbed in the throat and see if that feels okay. Ever since then I did not go back because I didn’t like that old lady. That old lady also cut my mom’s mouth. I doubt she’s still there.

Dr Brown was an excellent dentist and cool, but I’m giving this 3 stars and not 5 because of the receptionist Marsha. She was very rude. She didn’t provide a prior-​to-​procedure quote or mention anything about cost and therefore assumed that insurance covered the whole thing. Then I get a bill for $ 200. I could have been okay with the mistake because everyone makes mistakes and I understand that situations and accidents can arise from time to time. However, when I mentioned this to Marsha (so that she wouldn’t repeat the same mistake to some other customer that may be living paycheck to paycheck) she was rude and condescending. She acted like I was dumb and talked to me like a child. I never said anything rude to prompt such behavior. As much as I liked Dr. Brown, I couldn’t go back because of Marsha.

Excellent service, from the phone call, to the receptionist in person, to the hygienist, to Dr. Brown herself.
I had a deep cleaning and a filling on tooth #19. Everything went well, and the filling was done professionally.
A+ all around.

Great dental work, awesome staff and superb All around experience! The receptionist marsha is awesome. I bombarded her with my insurance questions and other scenarios I.e. How much would it cost for invisiline, how much for crowns etc. And she pulled everything up and gave me quotes!!! Lastly, when you’re waiting in the lobby and while getting your teeth cleaned they a have a massage pad for you to control. Massage and clean teeth, over my expectations 10 stars!

«You’ll need a crown», they said.
«You’ll have to wait at least 2 or 3 weeks before any dentist can get it ready», they said.
«It’s gonna cost at least $ 1200», they said.
Who the hell are «they»?
Much to my dismay, I chipped my front tooth pretty good a few weeks ago while having lunch. It was extremely noticeable, unsightly, and annoying. That’s when «they» told me how the whole ordeal of getting my tooth fixed was going to play out. Ill admit, i was a little concerned about needing a crown and such, not so much because of the money, but because I’m allergic to pain.
Enter DDS Brown. When I called her office and explained my dilemma, she was more than happy to fit me, a new patient, in to her already full schedule. That ALONE was worth the 5 stars. Oooooh, but it gets better. From the moment I walked into her office, I could feel the family vibe. The nurses and receptionists were extremely friendly and funny. While giving them my insurance information and listening to a funny story from Marsha (one of the receptionists), Dr. Brown walks out and catches me in the middle of a smile.
«Oooooh, yeah, i see it. Yeah its chipped alright. Ok, ill be with you in a little bit.» she says.
Wow, she’s good. I immediately began to feel like she had been my dentist for years! The waiting room was clean and cozy. One of the chairs even had a back massager, which i took full advantage of while waiting.
After a 30 minute or so wait (which is perfectly acceptable given the circumstances), I was sitting in the dentist chair. The doc walks in.
Doc: «Ok lets have a look at the tooth.»
Me: *smile*
Doc: «Ohhh, that’s not so bad. I can fix this up right now. Nurse, give me the gauze.»
*stuffs my face with cotton*
*Buzz, buzz, biiiiiiiizzz, spriiiiiitz, rinse, buzzzzzzzzzzz, biiiizzzzzzzzzz*
«Did that hurt? No? Ok, good.»
*Driiiillll, pad, pad, scrape, scrape, pad, buuuzzzzzzzzzzzz*
«You know, this other tooth looks a little rough. Ill fix it, too»
*Biiiizzzzzzzzzz, biizzz, bizzz, buzzzzzzz, rinse, rinse, pad, pad, polish, polish, rinse, spriiiiitz, polish, rinse*
*unstuffs cotton from face*
Doc: «Ok, all done. See if you like it.»
Me: *smiles in mirror*…*smiles happily in mirror* *hugs doc*
We all write many reviews about many of things here on this great Unilocal site of ours, but reviews of health care professionals are extremely important, in my opinion. When a doctor or dentist goes the extra mile for his/​her patients, I let the world know. In a health care system that seems to only care about dollars, it always refreshing to find a doc that truly cares about people. Dr Jacqueline Brown and her staff are definitely that type of office.
«S»

I have been going to Dr. Jacqueline Brown for 6 years now, and the experience is always pleasant and quick. Everything done here is done with a smile. I am so surprised that no one has ever written a review for this sweet dentist and her crew.
Located in the Pam Am building off Kapiolani, Dr. Browns office doors open to a quaint little waiting room. The receptionist, whose name I am unfortunately misplacing at the moment, is so nice. When you enter into the back of the office space, you find yourself in of course, a dentist chair that probably has a massage pad on it in a little room. I love how in every little room there are pictures on the ceiling, this great, and such an endearing quality to a dentist facility.
I am not particularly a fan of going to the dentist (I mean seriously who really is) but going to the dentist is a practical and important part of anyone’s health routine and being able to go to one that is as nice and efficient as Dr. Brown and her team makes the task not so bad. I mean afterall if you are going to the dentist for some reason or another, why not go to one that is friendly and highly skilled with an understanding and careful group of hygienists?