JN Mazda

Since I had the disgrace to buy a car at this dealership they misplaced the contract from october till december
Safety check failed, registration failed all the time.
I had to go back at least 5 times to hear excuses and stupid explanations but the bills were on time.
I was unable to work on lyft and über on december, drained my finances /​insurance/​fees and even offered to pay for the tickets i got while they processed the contract like if i want to be pulled over while offering a ride.
Clowns!
Plain unprofessionalism and negligence, the front area only cared to seal the deal and never gave a f about the rest of the transaction, they finally got me broke!
They told me they looked all over for the insurance card and when i open the glovebox it was there all the time!
WORST DEALERSHIP IN THE ISLAND!!! A V O I D
In Colombia that is called a Scam (Estafa)

My husband and I went down to JN Mazda, where Varyn Higa had helped us. He is very nice and not pushy, as how some Sales Representative could be. When we got there, I told him we wanted to look at Mazda3 sedans but he told us they were currently out of them and that they only had hatchbacks. We looked and test drove a hatchback but in the end, I still was interested in the sedan. Varyn said he would let me know when more sedans come in. A few days later, Varyn texted me saying that they just got a 2016 Mazda3 sedan that morning (and it was the exact color I liked too!). That was fast! We decided to go down there on the same day. It still needed to get its safety check but Varyn helped us get started with the paperwork. In the end, we were able to take home the vehicle that same day. Jason Hattori helped us with financing. His goal is to get you out as soon as possible so you can go ahead and enjoy your vehicle. Varyn and Jason were very friendly and made our experience at JN Mazda a great one. Thanks Varyn and Jason!

Sales department gets a 1-​star. 2015 Mazda 5 is currently advertised on their site for $ 17,435. (Stock#/MSRP matches)
Came in willing to pay the Internet price in cash and left with nothing. Braven (a Sales Manager) was professional but should be empowered to be able to honor a conspicuously advertised price on a huge banner ad.
Don’t bother going in for their advertised prices; you will not qualify for the bulk of the rebates* and incentives. Dissapointing but I’ll take my business and refer others elsewhere.

Andy in the service department is the best!!! Took my two cars in for the first oil changes before the scheduled appointment on ¹⁰⁄₁₆ first thing in the morning. He got me in ealry and i didnt have to wait that long for it to be finished. Thank you again Andy ill deff be returning again.

JN Mazda supposedly is in Costco no hassle referral program. Signed up but when they called they said they didn’t have 2016 models in the program and only gave $ 350 off what they had on the lot.
Also tried through
for internet pricing. A salesman called and was nice but was just wanting me to come into dealership and seemed to just be looking for a lead rather than giving any value or information on car I wanted. They didn’t send anything when asked about pricing.
Cutter Mazda doesn’t even pretend to be in Costco discount program and didn’t feel like they would provide any value when visited their dealership either.

What a great experience and a great deal! JP Damo was so professional with no pressure. Jose Serna the internet sales manager respected our terms and worked with us quick and efficiently. I would highly recommend buying or leasing a car here. I will be a lifelong customer.

Service department did a great job changing my oil and rotating my tires. they had a waiting room with a children’s area. Also there was coffee and donuts. Included was a free car wash. Pretty awesome!

Purchased new Miata on Thursday Friday found radio button not working… no problem. It is covered under warranty, bring it in Monday so we can test it and get Mazda approval for repair. «Sorry we can’t order replacement until we get permission for repair». Monday after diagnostic, «we have permission for repair… we washed your car, so you are set!» «ordered part, will let you know when it gets in» «Sorry can’t tell you when it is scheduled to get in» «you can wait while we make repair… should only take an hour to make repair…»””
Thanks for the car wash, I am thankful. Would have been thankful if I did not have to deal with «warranty» repair in the first place and JN just made good by offering to make repair on Friday without drama! Now that would have been five stars, as good as it gets, exceeding expectations! Would have gotten 2 stars if JN had offered to detailed car for my inconvenience. 3 stars if you they offered to fly partin for repair within two days.

Very unprofessional and shady. My husband and I spoke with a salesman and told him our total car budget. We were told that they could work with that price. We were left waiting for about four hours while they did paperwork (which involved sitting there alone while all the sales people ran around, goofing off, and being all together unprofessional). After all of this waiting and $ 50 lost on a babysitter, we had signed all paperwork and then it came to the price. They printed off a receipt that was almost DOUBLE the price that we had clearly stated was our max budget. We refused to sign anything else, the manager came in and tried to pressure further. Finally we got out of that dealership, annoyed and without a new car. The whole thing seemed very underhanded. I have elected not to provide the names of the salesman involved in case it was some how a mistake. Just be careful and stick to your guns if you need to buy from them. I will never go back and will not reccomend them to anybody. I wish I could not give them any stars but it seems 1 is the lowest I can go. They said themselves they don’t get a lot of business, no wonder. Military families also be aware that they asked to put my husband’s cac card into their computer several times to access his LES. Huge red flag. This whole experience was so awful that I have decided to hold off on car buying a new car for a while.

My experience shopping for a new car at JN Mazda was exceptionally pleasant, thanks to the well knowledged, friendly sales staff. As a result, I bought 2 new cars and now a happy, proud owner of a 2014 Mazda 5 Grand Touring and a 2015 Mazda 3 Touring. Thank you so much, Jason, Juan, John, and Brandon. I applaud your excellent service. We will be good friends going forward.

Very bad customer service a lot of workers sitting on their assess and no one has helped up and we sat in our car for a good 30min until someone finally came up to us but it took a phone call for someone to come out to help us. Do people just not care about their work ethics, what’s this world coming to.

I made an appointment weeks ago online for an oil change and never got a confirmation call or email about it. Called in a few hours before the appointment today and found out their service department was closed. I asked the lady who answered Roberta if my appointment even made it to the books and she said she wasn’t sure about how their online scheduler even worked because half of the appointments made online didn’t even show up. The fact that they know this is a flaw in their system and do nothing about it is poor service on their end. I asked Roberta if I could reschedule with her sand she transferred my call only to be left with a voicemail. How obnoxiously rude. One of the selling points when I got my car was the lifetime free oil changes and safety check but that doesn’t even make a difference when you can’t even have one scheduled in. Even though they offer free service I’m taking my car and my future business elsewhere.

customer service was great. my only down fall is i set up a apppt for inspection and took almost 2 hours!

Just plain horrible people who lie to you and rip you off. Claim to want to help vets but just more lies and brand new cars that don’t work.

Just got a 2014 Mazda cx-​5 this past weekend. Love it! I’ve wanted this car for such a long time, and was able to find an awesome deal. I was really lucky to have been greeted and helped by Steve Lambert. Super chill guy. I was taken aback by how helpful and nice he was! I told him what I wanted, and he found the best deal for me without being a pushy salesman.

DO NOT, DO NOT, DO NOT waste your time going to this dealer. The customer service is terrible and I mean terrible. They jerk you around, make you wait and do this bait and switch BS. They are not honest and only out to try and screw you for every penny they can get from you. They have you wait for hours and the sales reps are outside smoking and talking story with total disregard for the waiting customer. I hear the owner is a very nice guy, but his sales team need to get back to the basics and understand the importance of taking care of the customer. I went in with money in my pocket to buy a new car and left frustrated and pissed off vowing never to return. Don’t go through what I went through and take your hard earned money elsewhere. Good luck!

WORST EXPERIENCE EVER, AVOID USING JN IF POSSIBLE. God I wish I could give negative stars. Dealing with these people every step of the way has been a hassle. They do not care about you or their customer service. They made us wait over 9 weeks for a refund and lost our paperwork so we had to go out of our way to give them documents we already turned in. It took 3 months to get our license plate. Oh and we spent the ENTIRE day buying the car because it took them so long to process our information.

This is my first review here on Unilocal.This is also my first new car purchase in a long time. If you’re looking for a Mazda or a used car, and want a good salesman to work with, give Jose Serna a call. Jose is very mellow and easy going. I was still in the process of shopping around and wasn’t in a rush to buy, and Jose never made me feel rushed, even after taking a test drive. No drama.
My car shopping continued over the next month looking at several makes at different dealers. During that time I would continue to call or email Jose for information. He was always helpful. Still, no pressure. When I finally found a car of interest at JN Mazda, I again contacted Jose. After getting the information I wanted and after several more exchanges, I decided to move closer toward buying the car. As with most negotiations with car dealers goes, you can still expect the typical process. What I can say is that the process, when working with Jose, just seemed much more low key and subdued than compared to some other dealers such as Cutter Mazda.
His name is Jose Serna… give him a call.

I use to like taking my car here to get serviced they were great at one point!
Now, Really bad maintenance service!
Service consultant Matt is just talker, always makes promises but never pulls through and always have an excuse. If he don’t know what’s going on he’ll make up something and run with it. Thinking the customer doesn’t know what’s going on.
Took my car in for a coolant system trouble. What took 2hrs of work actually took a week.
Every time I would check on the progress of the work. All he can give me is an excuse. Took my car in on a Tuesday, 1^st 3days was sorry my mechanic wasn’t able to get to your car. Friday was «My mechanic finally got to your car but he broke he’s hand so he had to leave. No one else is able to work on your car». Monday «4 of my mechanics called in sick, sorry can’t get to your car today» at that time my car was already there 3 days plus stayed over the weekend. Matt stated «I will have my mechanics get on your car in the morning and get it back to you by the afternoon». Didn’t happened. Every time I would call on the status he would never return the call till it was time to close shop.
When I finally got my car I did an inspection of the work. Found a part was missing and Matt insisted that it wasn’t there. I worked on the car prior to taking it in so I knew the part was there. Turned out the mechanic had it. On the way home noticed a something flapping and rubbing against the tire. Turned out that they forgot put the panel screws in.
Now trying to talk to the Service Manager Bill seems like he’s the same way. Return my call on time I couldn’t pick up. Then tells me that he call 3 times that day when I only got one call.
Bottom line… service is not good there take your car somewhere else!!!
1 star only cause I had to.

I had a great experience buying a used car through JN with Jonathan Sprinkle’s assistance. I was impressed by how low pressure JN was in comparison to other dealerships I’d been to– they let me test drive, go home to think, and come back after I’d had time to think about the decision. Jonathan worked with me on all the details of the down payment, financing, and warranty and was flexible, helpful, and not pushy throughout the entire process. I definitely recommend working with him!