Kate Spade

Great customer service! Something in the window had caught my eye led me into the store. I was greeted by Christina and was briefed about what new collections they have and the specials that were in place. I looked around and went upstairs. I was then greeted by Satoka who helped me in making my decision for my purchase. I am very pleased with the service I have received. I didn’t look like a tourist– I actually looked like a hobo with a fob fam. I will definitely return to this location when I’m in the area.

While the reviews seem to be either real bad or real good, we had a nice time here in this smallish two-​story retail outlet for Kate Spade. This facility is right in the middle of Waikiki’s fashionista strip on Kalakaua Avenue… surrounded by other stars like Ferragamo and Prada. The store was bright and clean and filled with the colors that make Kate Spade so popular. This store is one of two on Oahu and it is located in the Royal Hawaiian Shopping Center.
Service wise we had no probs. We were greeted on the way in and allowed to look around before getting help with a purchase… an Emerson Place Nisha wallet. Nice location, nice product, excellent service… we will be back.

This place is extremely nice and professional. When I have walked in a man in a suit greeted me and my boyfriend.
A lady working the floor was very friendly and helped me and answered my questions on purchasing a laptop messenger bag to for college.
They did not have the design that I have wanted online, but instead I have received a bag that is more suitable and appropriate for school.
The store is so bright and colorful and not to mention clean. Also when they bag your item for you they give you a cute little envelop with your receipt in it. I haven’t been to the other Kate Spade locations. But I will say this one is the favorite so far since the others didn’t have the bag I wanted online available. I definitely recommended going here to shop for your girlfriend or friends/​family.

Beautiful store and great location. We were greeted by friendly associates but I overheard one of them making a negative comment about my outfit. There were several pieces that I would have happily grabbed as I love the collection but the negative comment turned me off so I spent my $ 1,400 across the street at another boutique. Received stellar customer service; very satisfied and happy with my new bag and associates there.

Let me start by saying that I love Kate Spade: the colors, the bows, it’s exactly my style. Being a frequent customer at the Ala moana location, I was used to the excellent quality of their customer service and I came to Waikiki because a sale item that I wanted was sold out at Ala moana. This store is beautiful and bright, but the service is horrible. I was greeted by multiple associates when I first entered, but after that, I got absolutely no help. I stood around for a long time, clearly waiting for help and even then, the sales person barely took the time to grab my item. From now on, I will stick to the Ala Moana location.

Thanks to Sam for making my birthday extra special, he even brought champagne out for my mom and I! The staff at this store are lovely and the products are gorgeous.

Every single time my girlfriend and I come to this location, we never get acknowledged– ever. Not even a look, nor the slightest attempt to say hello. Whether or not they are busy or we are the only people in the store: nothing at all. Don’t waste your money– go to Nordstrom. At least they treat their English speaking customers like people.

I’ve been shopping at Kate Spade for years and the two stores in Waikiki are by far the best stores I have ever shopped, with the best customer service and the best selection (this store has two floors)
The girls went out of their way to find the right size for me and suggest what I might like. I ended up buying one dress at each of the locations and I can’t wait to wear them.

Worst customer service ever! I stood in front of register waiting for help to purchase gift certificate, with no acknowledgement. I was by past by 2 sales associates. I guess because I don’t look like asian tourist I don’t deserve to be helped. :(Unhappy Local Business Woman

Kate Spade… where to begin? A woman’s paradise men fail to understand. As with sports equipment such as hunting or fishing equipment brings a man pleasure… the handbag, shoes, scarves brings light and joy to a woman. Women like men work hard for their cash and rewards come in the form of a beautiful designer bag and accessories from places like Kate Spade.
I absolutely love Kate Spade with its vibrant colors, soft leathers and original designs. There’s always something that’s beautiful as well as utilitarian about these items. To me the designs are practical, durable and beautiful. I have purchased a compact triple pocket black leather cross body bag that I have taken on trips. One of the best bags to have your air ticket, ID and iPhone all in one place neatly attached to you.
Walking through Waikiki a few years ago during Black Friday I first entered the Kate Spade store at the Royal Hawaiian. Even though the store was crammed with Japanese tourists, the sales people were extremely courteous and made me feel welcome. They were not pushy at all and noticed hey… these bags are just a little higher in price than Coach and they’re different and unique. I purchased two bags walking away very happy! Ever since I have been a loyal customer.
Compared to Ala Moana… this Waikiki location caterers happily to locals. I have shopped at both and feel Ala Moana customer service lacks the sincerity and friendliness of Kate Spade Royal Hawaiian.
If you just want to browse that’s okay too! Again sign up online for email to get surprise sale notifications.
Ladies you are worth every penny! You deserve to treat yourself!

Men, keep your wives away from this place, if you want to have mortgage/​rent money left over. My wife cannot go in here without buying something expensive (hint: everything is expensive), unless I am with her to drag her out of it.

I love coming to this Kate Spade location. I prefer it over the Ala Moana one even though it’s closer to my home. I receive great service from Masami. She doesn’t judge me by what I wear and always has a smile to greet me. I love Kate Spade, but usually wait for the sales and purchase maybe twice a year at the most. The people who answer the phone are friendly and don’t make me feel like I’m wasting their time. I’ve gone to the Ala Moana location a few times, even wearing my Kate Spade bag, but no one in there greets me or makes me feel welcome, so I leave.

Last week we spent a «Stay-​cation» in Waikiki for a scavenger hunt during the day and group dinner at night. It was actually quite fun and we only had to pack a small bag for the both of us.
Getting ready for dinner, my wife says, «Where are my shoes?»
I point to the cute casuals that she’d wore during the scavenger hunt.
«No, the ones that go with this dress!» I knew that tone and I wasn’t about to tell her that the shoes she had looked perfectly fine.
«I packed everything that was on the bed,» I offered instead.
«They were over by the wardrobe.,» she wilted and gave me a frown.
«What do you want to do?» I said. After all, it was the evening before Valentine’s Day and we were on a couple’s getaway.
She lit up. «There’s a Kate Spade over at the Royal Hawaiian. We can rush over there and make it back and we’ll only be about 10 minutes late for dinner.»
She was right, we were there in no time and soon walking out with a new pair of shoes… to the tune of over $ 300! What’s worse, they didn’t look much different than the casual ones that I had pointed to earlier in the hotel room, and those were Kate Spade shoes as well!
To really get under my skin, the cashier asked for my wife’s name so she could put it into the computer. My wife looked up and nodded as if to give me the «this is necessary» look. When I said her first and last name, the cashier quickly entered it into the computer and then, without a hint of discretion, stated our address to confirm that she had the right customer. I didn’t know what upset me more, that my wife was a Kate Spade regular, or that the cashier was casually giving everybody in the store our home address.
I’m a man. I don’t get it. I can see paying that much for a pair of black wing tips that will last me a lifetime. But all of these shoes look alike, last a couple months and/​or go out of fashion, and cost twice as much.
I bit my lip that night and since. I wanted to have a nice Valentine’s weekend. My wife was happy. Our weekend was nice. Five stars for the weekend — two stars for Kate Spade because my weekend was nice.