Kenjo Inc

So I went to kenjo’s to see what they have to offer. We where looking to get some hats done. I took the hats in along with what I wanted on them n was told they would make a sample and they will contact me when the sample is done to see if that is what we want exactly. (I was not told that we had to pay for the sample to be done). My boyfriend goes in to check out the sample and it was not what we wanted, the owners wife is the one helping him. He asked her if it could be bigger and she starts to get upset about that and tells him not to send his little girlfriend in if she don’t know what she is doing. FYI this is our first experience doing something like this. She insist that I signed a paper saying we will pay for the sample, so he asked to see it. She could not find anything as I would expect seeing I never signed anything just filled out our contact info. She continues to yell at him that he must pay for it. Mind you there is another customer waiting to get help. My boyfriend tells her he is not paying for something he doesn’t want and there is nothing saying we said/​have to pay. He asked for our hats back and gives him someone’s else’s hats, he lets her know that it is not ours and as he grabs our hats she also grabs the box of hats and throws it at him. I have worked in the customer service industry all the years I have worked and I know that this was beyond poor customer service. She was extremely rude! Not at all helpful. I would not go back not recommend this place to anyone. Tho they may produce nice work it’s not worth the poor unfriendly service. I would rather spend the extra dollar elsewhere and get treated right. After the fact I found out the situation I called her to speak with her, she was rude from the beginning of the call and then hung up on me. Needless to say this place sucks! It’s sad to know just because she is the owners wife she gets to treat people that way. We would have not minded paying for the samples if she had treated us with respect. Yelling and talking down to people and throwing things at them is not a way to get business. I hope you all don’t get this experience and there is a lot of place that do this kind of work on island, with way better service and just a friendly vibe. This is the first review I did tho I think I have to put a star to continue I do not give this place any stars. Thanks for reading

When our band can’t print our own shirts this is our GO TO spot. Fairly priced and really easy to work with. They’ve printed hats, tanks, tees, underwear, and stitched patches for us with very high quality.

I am starting a small business and I try not to burn bridges, but this one is ash. Something changed after the initial meet and greet. Kenjo Inc. has no sense of quality workmanship. NONE.
First thing out of their mouth is, «Why don’t you do it yourself?». Is that something you want to hear from a business that said they offered a service? I checked by calling 3 weeks earlier to see if they provided heat transfer application to t-​shirts, and the answer was yes at a certain quantity. No problem, I will have more then the minimum. My answer to the question about why was, «I wanted to support the local Hawaii economy.». But the real reason is, there is no way one person can do 1000 plus items in the future once the business grows. I guess Kenjo Inc. is doing too well to need our business. I should have taken the hint and left with my inventory that day.
Worked out a trial where they would do a couple of shirts to see how long it would take to price the work accordingly. Sounds good. But on the way home I had a none confident feeling that they did not know what they were doing and so I called back to tell them to do just one shirt instead of a couple. Called again a day and half later to get a progress on things. Understandably they said one heat transfer was giving them issues because of its size and location. Okay, got it. Yet they failed to mention how clumsy and unprofessional of a job they did on the main front graphic. You should have seen it, it was tilted almost at a –30 degree angle that you would have to walk canted for it to look decent.
Now I know the reason for businesses looking else where. Hawaii is lacking a very needed and valued sense of workmanship.