L’Occitane

Being that the holiday season is one of the busiest seasons of the year, you would think that L’0ccitane would be a bit more aware of the problems that their website has been having in spite of their announcements that advertise «special deals» that are meant to last only 24 hours! There is no phone assistance available until 8 AM EST and I’ve been checking in their site for over two hours now just to try to pay them, and to try to close their special deal for the season… its 2:15 AM HST!!! I’m moving on to some better deals as neither phone assistance nor IT assistance is currently available. I’m going to support a different company that can get the job done RIGHT!

EXPENSIVE for what you get. It doesn’t matter if the products come from France, Italy, Spain, or Ewa… it’s way over priced.
My wife wanted to get some gifts for her family in Japan before her trip. We stopped here and she looked and looked, than asked if we have a concern about the cost. I not knowing the cost said, «Sure, it’s for your family». Well…
I picked-​up a bar of soap. Nothing at all fancy. No scent. No special ingredients, nothing aside from being a square chunk of soap. White and very boring. +$ 12. Excuse me? What about the packaging? It’s wrapped in a plastic bag. It’s nothing more than a bar of Ivory Soap in a chunk form for 8X the cost in a regular shop…
Then I looked closer. It’s 72% Olive oil. I’m inexperienced in «Olive oil soap». Maybe I was too quick to judge.
As I looked around the store more and more… the more interesting things became. Sure, there is Bath and Body Works down the street (inside the mall) or Macys, Nordstrom, Neiman Marcus, etc. with better products at comparable prices. Maybe. I’ve never seen 72% Olive oil soap in those stores.
THEREFORE, this fills the nitch for «exclusive» gifts. Would I use these on myself? You bet! Sure, this «seems» like a little ladies shop but Real Men can go here too. Don’t be afraid. It’s not scary. They don’t bite.
Go in, look around at everything and anything, then choose the best of the best. Gifts show your love of the other person; dig into your Gold or Platinum card and get that «something special here.
Unique and thoughtful. You will receive praise for your efforts.
Cheers! –Joey

I saw good reviews about the Angelica ultra matte fluid online, so I decided to see if they had it at sephora. No luck there… sephoras l’occitane collection is very tiny. So I decided to walk a few doors over to the actual l’occitane store. This is my first time here, and I had no idea how much products this store has got to offer! As soon as I walked in, I was greeted by the two sales women up front. I already knew what I wanted so I just walked straight to the product I was looking for… thank goodness for their distinguished packaging. As soon as I was looking, one of the women came up to me and asked me what I was looking for and gave great information on the Angelica line. I was hesitant to buy the ultra matte fluid because I didn’t want to buy the bottle, not like it, then come back to return a full bottle that they can’t resell. :(so I just got to talking to the sales woman and she was just filling me in on the difference between the products, and she asked about my skin care routine (after she complimented on how my skin was really nice… ego boost: 100 points. Lol) Super helpful overall! I just ended up getting the ultra matte toner to test out the waters first. Then if I liked the toner, I’ll go back and get the ultra matte fluid. As I was checking out, the sales woman gave me a bunch of samples to try. Actually, «a bunch» doesn’t even explain it. Can I say, «a shit load» on here? She literally gave me a shit load of samples to try because she knew I liked trying new products before actually buying the full size. Oh my goooodness. This lady knows me! I was honestly overwhelmed and extremely appreciative with all the things she gave me to try… she lay them out on the counter, and in my mind, all I thought was, «wow…» Sephora doesn’t even give me samples! I mean, once in a great while, they’ll give me one (literally one), but that’s about it.
I will most definitely be coming back to this store again and again. Great service, great variety of products to try, and they’re more than happy to give you samples to test out. I should’ve gotten the name of the woman that helped me, but I think I was too excited about the samples… lol. From now on, my l’occitane products will be purchased from the actual store! :) go visit them! They’ve got a huge selection of products for every skin type.

I remember that their shea butter hand cream was the crème de la crème of hand creams, so when I needed to get a shave cream for my hubs, I thought of trying L’occitane’s. One of the girls there was very informative about the differences between the shaving products.
Upon looking some more, I decided to look at their face creams, and Kelly informed me of a promotion where if you get a face cream plus one other item, you get a free bag of samples. The free bag of samples itself is worth over 100 $. Cool beans!
She talked me into getting this face cream that won 1^st place in a European research study among over 100 top creams. I think Guerlain won 2^nd place. She was so enthusiastic and honest about its performance, that I had to try it. She even encouraged me to return it if i’m not completely satisfied with it. She even hooked me up with a bunch of samples since she knew I was going on a trip soon. That’s what I call AWESOME customer service!

I’m really into anti-​aging. I don’t want to look old when I’m older, so I have to prevent signs of aging before I turn 30+!
Hands are often neglected, so pamper them a bit with some hand cream! L’Occitane makes affordable ($ 10) you only need a pea size amount, it’s non greasy and absorbs quickly. I also enjoy their baby cleansing gel– I don’t have a kid, but I find it to be really gentle and the bottle is cute!

This is really a 3.5. I love the products. I was disappointed in the customer service I did (not) receive on Sunday. Extremely disappointed. There were three sales people in the store. However, two were having a conversation and did not ask whether I needed help.
The one local Filipina sister helped me. She let me try a face wash and let me know when I could come back for the Red Rice Cleanser – great product which they’re discontinuing.
If all of the people were like her, this would have been a 5 even if they didn’t have the product I wanted!

This is a review on the actual store, not necessarily the GREAT products in the store. Because don’t get me wrong, L’Occitane products rock — thing is, I could shop at an outlet, another store, or even online to get their awesome line of products.
Customer service is hit or miss at this particular location. Sometimes it’s ok, but other times, they totally cater to the Japanese tourists. I wish the customer service was consistent with such a great bunch of products.
At checkout, I was a little disappointed that after a shopping trip there where I spent over $ 75 that I didn’t even get one free sample. Whenever I shop online at L’Occitane, it’s free sampes galore. So, I guess after reading my own review, moral of the story might be that I shop online with free shipping…

My family and I first learned about L’Occitane from staying at the Hualalai resort on the Big Island. We fell in love with their clean smelling products and the fact that they weren’t overly floral and got the job done.
Before their Honolulu store, I only saw stores in airports and I would stock up on products then. But now I can go any time I want and I don’t have to worry about lugging it home! Awesome! All their products are delightful and repair my hands like nothing. I can get soft and luxurious hands any time I want! My dad has dry hands too and their shea butter hand creams work wonders! Also, their after shave gel is awesome for people like my dad too… not too smelly and it does its job perfectly.
My only complaint is their high prices! Oh man yes it does the job but really, do we need to charge exorbiant prices too?

I really love products from L’Occitane. I come to this location whenever I need a refill of something I regularly use. Their staff are great and helpful. I love their fragrances, lotions, and have recently gotten attached to their hair products. I think the prices attached to their products are well matched when you relate it to the quality.

It’s worth every penny! sign up for their online newsletter, and there are deals and news about specials and sales.

So conflicted. I love L’Occitane hand cream — it’s the only hand cream fairly widely available that actually works. What I could do without, though, is the «tourist bias» at the Ala Moana store.
I know we live in a very tourist-​oriented state, but good grief. I was in the store the other day, perusing the various products while an employee tended to a Japanese tourist and gave the tourist customer an obseqious «domo arigatou gozaimasu.» I did not get such greetings, and my questions were met flatly with «duhhhhh» answers. I felt particularly rejected after I’d heard the tourist treated so nicely, so I only walked out with the products I’d already anticipated buying, not exactly having been tempted by the employee’s sour disposition.
If it weren’t for the convenience of this location, I would gladly take my business to the Royal Hawaiian store instead.

After Christmas, I returned an unopened body lotion, with no receipt. They must be one of the last few stores that still issue paper store credits, all of my returns came back in the form of a plastic card, except for this store. I received a store credit, to be used within one year. No ID was necessary in the transaction.

My boss really likes this store and has taken me in here a couple of times to look at their lotions and room sprays. They have beautiful glass bottles with some lovely aromas, but unfortunately the fancy bottles are a little too slippery for our clients, so much of the expensive sprays have gone to waste. I felt so awful throwing out our last bottle that was practically untouched, but it was leaking all over our shelf because of a hairline fracture at the very bottom.
Food: N/​A
Service: **
Ambiance: ****
Value: **