Longs Drugs

Clearly needs a remake of the entire store to keep up with all other store at Ala Moana. Seems some Reno being done but I hope it will be the entire store as it badly needs a makeover. Good luck

Terrible service. I just call my doctor to send me the medicine to some where else. I told my doctor that I’m not go back to Ala Moana Longs pharmacy anymore. Asked me a stupid questions. People have no life at Ala Moana longs pharmacy?

This is what I bought at Longs Drugs store in Ala Moana and I couldnt find rice wine until i asked help from one of the store workers. In fact hes a nice filipino man and he was nice enough to help us find the wine we wanted. And visitors from Japan and China were along with us in the same alley of wine section.
I felt overcrowded a bit and their aircon was not strong enough and i was sweating profusely though! I wasnt sure if it was me or if everybody felt it. But I noticed the Chinese couple found the rice wine and the filipino worker said thats the one… Looked like its filtered… i was trying to look for the filtered rice wine.
I did find it finally! Although it costs $ 5.49 so i bought 2 and thats like excluding sales taxes.
Anyhoo, Overall Everything was great, I noticed theyre under renovation I think by the makeup section area… Hope to see this place in a better looking condition.

This Longs Drugstore has got to be the busiest location of all its stores on O’ahu. Before the new Ewa Wing opened, this Longs held a prime location near the West end of the mall. But, currently, this store is being renovated and now blends in with the rest of the stores next to a Hawaiian jewelry store and L’Occitane de Provence. On a daily basis, hundreds of locals and visitors make their way into this store to pick up living necessities, healthcare needs, cosmetics, local gifts, toys, snacks and of course, medications (OTC and prescription).
A favorite local activity is to check out the Sunday newspaper ads for the Longs pamphlet. The store gets packed with customers looking for that special buy or sale price. There are multiple checkout stations located at both entrances of this store that manage the crowds quite well. A new and expanded parking structure has been completed to accommodate shoppers and browsers.
I have to give credit to the hard working pharmacy technicians and pharmacists. This pharmacy gets swamped because it’s so conveniently located in this shopping center. People often bring in their prescriptions, leave to shop then return to pick up (you can even get notice on your smartphone when to pick up). Since CVS bought the Longs chain, they have improved the pharmacy organization with electronic queuing systems and prescription management.
We like shopping here for both our needs and for browsing because it’s so convenient.
#484

Awesome items!!!

This longs has gone down! Are they clearing out stock because they will be closing for renovation?!

Idk but the clerk I encountered today seemed to be having a bad day!
No aloha.
Maybe Longs isn’t such a great place to work?
I asked to get cash out and he wanted me to use the atm. So, purchased a cheap lollipop to avoid the fees.

As a whole, I actually really like Longs Drugs, but I don’t really care for this particular location. If I ever go here, it’s because I’m already at the Ala Moana mall, so it’s convenient.
I haven’t been here recently, but whenever I would go, the service would be either hit, or miss. There have been times where workers don’t really know how to help me, but other times where they’re genuinely friendly and helpful. Their merchandise isn’t the cheapest around, but when they have sales, they’re really good ones.
Their cashiers are either hit, or miss also. Once I had a cashier, and I guess she didn’t like the way I put away my little basket, because she stopped what she was doing, left her post and fixed the basket right in front of me. Who does that?!? She had a sassy attitude and clearly didn’t care that I was giving them my business.
On another occasion, I was standing in line and some tourists clearly cut RIGHT in front of me. I was shocked and pretty peeved off, but I didn’t say anything. I’m not sure if one of the other workers saw this, but another cashier came from behind and tapped me on my shoulder and told me that she was opening another line and that she could help me there. That was nice of her – so I wasn’t so mad anymore.
So I guess it just depends on whomever is working at the time – sometimes they’re nice, sometimes they’re not. I know that dealing with customers all day long and constantly being on your feet, must take a toll on the employees, but please fake some kindness for the sake of your customers. And to the workers that do always have a smile on their face: thank you, it’s much appreciated :)

Whenever I am at Ala Moana Center I tend to find myself stopping in at Longs Drugs for some last minute items to pick up.
There’s a lot of merchandises for a customer to choose from whether it be for every day use like lotions, hygiene products, packaged beverages, and even can goods. People can also pick up greeting cards, gift cards, or even get their passport photo taken. (I had my passport photo taken here many years ago… the year before the Summer Olympics in China).
The store is always clean and well stock. Employees are always busy with stocking of merchandises or ringing up the many customers that come to purchase what they need for home or a day at the beach.
My most recent visit I had purchased some skin care lotions, mouthwash, and deodorant. I was searching for a checkout line with the least amount of people until I seen one cashier raise her hand and say «I can help you at this checkout line.» Since I had several items to purchase the cashier asked if I wanted to have a brown bag… I quickly turned around and grabbed one of the small green eco friendly bags that was on sale for 99 cents. I showed my ExtraCare card to the cashier in order to receive discount receipts for certain items that’s listed whether it be for $ 2.00 off $ 15.00 pain reliever, $ 2.00 off $ 6.00 Neutrogena, $ 1.50 off $ 4.00 deodorants, $ 1.00 off any Sensodyne toothpaste, or $ 1.00 off (3) Clif bars. I also received $ 2.00 rewards in extra bucks from Longs.
Fast, friendly, and outstanding service from the cashier who rang me up at the checkout counter. Always looking forward to shopping at Longs Drugs at Ala Moana Center.

Walking around Ala Moana Center, we came across Longs Drugs.
It’s similar to CVS. I believe CVS bought this company out, however the name of the store still remains Longs Drugs which is pretty cool. We browsed around the souvenir aisle. They don’t have a large variety of souvenirs but it’s good enough if you’re in the area and are in need of last minute gifts. The prices here are a bit high compared to the Walmart, just minutes away. They did have a couple of items on sale the day we visited.

Who doesn’t love Longs? You can get everything you need here. We got toothbrushes, a two dollar set of sand toys, sunscreen, souvenirs. They take the CVS card so you can get discounts. The only thing I don’t recommend looking for is baby food, like the little pouches of vegetables or fruit, the supply was very limited. They do have formula.

After a few minutes of standing in line the cashier on register 8 around 1 this afternoon just drops the «lane closed» sign and turns her light off, cutting off 3 people who each only had 1 item.
She didn’t warn us or talk to us or apologize or anything.
Just PLOP! sign down, staring at the man she was helping.
She didn’t care at all.
Great Customer service.

I remember coming here as a kid. When they would have a toilet paper sale, my dad would arm each of us kids with a coupon, and all of us would stand in line behind each other. Good memories.
Fast forward a few decades, and Longs is still more a variety store than it is a drug store. I loved all the local products that brought me back to my youth. Since the Foodland closed in the mall, Longs is where it’s at for local flavor.

In 2008, when I heard that CVS had acquired Longs and would convert all the Longs to CVS, I wondered how it would affect the Longs at Ala Moana Center, which has been on my «must-​go» shopping destination whenever I visit Honolulu. From a friend that had worked at Longs headquarters, the Ala Moana Longs was the highest grossing store in the Longs chain. So it was good news when CVS announced that it would retain the Longs Drugs name in the Hawaii stores «because of its high name recognition and the geographical separation.»
So on my recent trip to Honolulu, it was great to see the Longs Drugs logo and not the CVS logo on the stores as on the mainland. Longs has been my store to pick up cans and bags of macadamia nuts and boxes of chocolate covered versions as well. They also carry the Hawaiian Sun fruit drinks, shortbread cookies and Hawaiian coffees. I even was able to find a haircare item, which is not sold in the SF Bay Area for my mom. Since we were in Honolulu during two weeks, I was able to pick up different gifts that were on sale during the two weeks. Similar to mainland stores, new sales prices start on Sunday, so plan your purchases accordingly.
Longs is a truly shopping store for visitors and locals alike with prices that fare better than your ABC stores. So happy that Longs stayed unchanged and the only evidence of CVS ownership is that you need to show your CVS card to get sale prices.

Wow! This is the most crappiest long’s in the island!
With crappiest pharmacy cashier!!!
Pharmacy cashiers don’t know what their doing at all. Especially CLARA S. !!!
We dropped off my son’s prescription and they said it will be ready in 30mins. We did our shopping and came back in 2 hours. When we asked for our prescription they were clueless and couldn’t find it.
I explained that we dropped it off couple hours ago. She finally looked it up in the computer and said oh it got transferred. I was like what do u mean? We dropped it off so we can pick it up and they said it will be ready in 30 mins. She said she can processed it and it will be ready in 15 mins. Whoa! Whoa! Whoa! Why would i wait another 15 mins if i waited couple hours already! I dropped it off so it will be ready when we are ready and shopped so we can pass time.
She couldn’t even explain what happen and not even sorry!!! She looks like she doesnt even care if you get your prescription or not. She just wants me to get out of her face.
Im very calm person and worked with upset customers a lot but i am always apologetic and try to make the customers leave my desk happy.
But i guess thats not how they train CLARA S. Her manager needs to re-​train her. I will even share my expertise for free if they need a new trainer.

A great place for tourists to find gifts to take home.
I wanted to get dark chocolate covered macadamia nuts as gifts. I couldn’t just settle for milk chocolate covered nuts because the Costco in California has them for less than they cost in Hawaii!
The selection at stores on Waikiki was abysmal. Prices are about the same unless Longs or ABC is running a special that week.
I was totally lost in this oddly shaped store, but a friendly employee showed me the section. It’s quite large and they carry many different boxes and bags. Be careful when picking the boxes. Some of them look big, but are mainly plastic packaging. It took me forever to decide because there were so many options and they were arranged back-​to-​back in separate aisles so I kept walking around to look at the choices.
It was also nice to see locals shopping there, unlike the shops on Waikiki.

If you’re visiting Hawaii, I recommend buying your souvenirs from Longs. You can get great deals on local favorites.
Xo,
Naomi

This is a very busy store, and super convenient if you need to pick up odds and ends while at Ala Moana Center.
The store has a weird triangle-​shaped layout but they stock pretty much everything like their bigger siblings.
Service is very good. I needed help finding contact saline solution after going round and round the store (I’m not one to ask for help without trying first,) and a male stocker put down his hand truck full of boxes and walked me to the area.

I’ve been coming to this Longs drugs since I was a child. We used to parked in front of Longs (back then there were many parking spots to choose from), We would make our way towards Shirokiya, then buy some fancy clothes at Liberty House, then eat some kind of snack and walk back way towards Longs. This was way before they built another garage level. Way before they added the fancy shops. And inside here it’s still mostly the same.
It’s always a walk down memory lane, going through the aisles and different departments (Pharmacy, cosmetics, etc). I love how nothing really changed at this store. I know now it’s part of CVS, so it’s kinda strange to see the mainland brand logo on some items in this local store. Prices are pretty decent here.
I never noticed the souvenir aisle until now and they always have some really good sales.
I can’t leave Hawaii without buying boxes of chocolate mac nuts. Arare. Furikake. White Rabbit candy and other local delights.

***This Long’s pharmacy is very big for a pharmacy; it feels almost grocery store-​like and department store-​like in parts; you can find a great variety of household goods and toiletries here though there is also a Wal-​Mart just a couple of blocks from this pharmacy that probably offers lower prices***
This pharmacy is located in the Ala Moana Center mall, which has its own free parking structure.