Maui Divers Jewelry Design Center

I’m so mad. I went in to get a chain fixed. It was good. On my way out, I wanted to get some oysters to open up n buy. The lady I asked in there was already helping someone else, she rudely asked another worker to help me. When the other worker got done taking stories with the other lady, she helped me.
So I ask the lady, «can I buy oysters to open?». The other lady in the background said some stupid shit and laughed, she made all the other customers start laughing, at me, I guess? Who ever this lady is on the 2^nd floor is damage to this company. I got mad and asked «How do I get out of here?». I was so set on spending money but I guess these people and Maui Divers Jewelry already have plenty money. Or they don’t care to help Kamaaina because that’s the first thing that bishh lady asked,” you Kamaaina?“
I said, «yes, is that y u not helping me?» They said no. They lie. If u look local, they think u don’t have money. STUPID Workers. This one star is for that one lady who gave me my tour and gave me back my fixed chain. She was awesome!

Maui Divers painstakingly restored my father’s black coral ring that my mother purchased for him for his 50^th birthday in 1968. They honored the lifetime warranty and returned the original ring case I requested them to return. … I was overcome with emotion when I opened and saw the ring, good as new, almost 50 years later. Mahalo nui loa! My heart is full.

I’m changing/​updating my review. I previously rated them 5 stars. Due to a recent unpleasant experience, I’m changing a 5 stars to a 2 stars. All it takes is 1 unpleasant experience & you’ll lose a good (VIP) customer forever.

Nice tour, and history of the black coral. They take you on behind the scenes, and you can see the different stages of processing-​including the lost wax process. Very well organized and presentation.
I didn’t buy anything, but got some good ideas to have a jeweler friend design for me.

I bought a necklace online and received a phone call from Laura Keno to make sure that everything was ok with my purchase as well as check to see about my shipping expectation. I bought the necklace on a Friday and selected overnight. I was expecting it to be delivered by the next day on Saturday (to San Diego) and Laura called to check and clarify that the option I chose would have the necklace on Monday. She then offered priority overnight to meet my expectation. She went out of her way to make sure that I understood the shipping options and get my purchase on the day I was expecting it. I will update this review upon receiving the necklace! Thank you Laura Keno from Maui Divers!

We have purchased several rings and bracelets at his location and have had them cleaned or repaired for free using their lifetime warranty. This last time we were advised in the future will be charged for this service. Not a happy camper because of this. While shopping at the Hilo Hatties a Maui Divers employee approached us and we talked about our concerns in the change of policy… She advised us to contact the design store and ask for a refund or to have our items repaired for free… when we did that we were told we would be charged for any future services… we will no longer purchase anything from them

I purchased a ring from Maui Divers during a holiday from New Zealand. Unfortunately back in New Zealand my hand got caught while searching for something and I yanked my hand and the flower on top came off. This was my fault and I couldn’t find the flower to get it placed back on the ring.
Luckily I was going back to Hawaii for a holiday and took it to their Ala Moana store and was told to go to the design centre. I went to the design centre and they gave me a brand new ring and a box of chocolates as we waited. They even gave us a lift back to our hotel.
They were wonderful! And the lady who I spoke with about my ring (I think it was Alisha but I can’t remember) was really friendly and welcoming.

Why are people complaining about this jewelry store? Scam? No one put a gun to your head and forced you to buy anything. It’s a store for tourists. I really don’t know what people are expecting. It’s YOUR choice not to buy anything !

I really enjoyed the tour and my boyfriend bought me some nice jewelry! Thank you, very special :) I had a great time, always do in Hawaii.

best customer service imaginable, this company wants their customers to be satisfied and stands behind their guarantee. it’s such a pleasure to experience such caring and dedication, i can’t say enough about the wonderful treatment i received from alicia.

I went to Maui Divers Jewelry located at the Dole Cannery Plantation in North Shore.
This was my first visit and I have been on the island for about 3 years now so I figure I would go there with some friends. Any who when I was leaving, a lady asked me to pick a coupon out of the basket. I figure hell its free and if I don’t like it, I’ll leave. Picked one out saying 50% off the pearl I select, so 15.00 dollars down to 7.50 isn’t bad. Picked one out, tap.tap.tap.aloha! and I got a black pearl. The lady asked whether or not I want a ring, necklace or something to go along with it. I said why not lets see what you have. She pulled out a 300 dollar necklace, and I said nuh uhhh! So she got another necklace, and it was 80.00 for it. I agreed, so she put it all together for me. Right when I was about to pay, the lady said I’ll give you another pearl for free. Pulled out an oyster from under the desk, did the tap.tap.tap.aloha! and ended up having two black pearls. I already had what I wanted, so I just told her just keep them as they are. She was understanding and nice. Ended up paying 89.00 for everything. Reasonable price for a 3 black pearls and a necklace I would say.

Over priced, high pressure sale. I worked for these guys, they work hard, but you can find better, I’m afraid.

I walked into a jewelry store disguised as an infomercial.
I ran through two mazes of overpriced and cheap quality goods and silver-​tongued salespeople.
Thankfully, I survived unscathed and walked away.

The 2 stars is for the tour. As for the jewelry, they have 2 kinds: the ultra expensive (definitely not worth it) and the cheaper stuff. After you finish the tour, they leave you in the ultra expensive part of the place where we spent about $ 1,400 on 2 black coral rings in gold settings. At that point, you don’t know (unless you’ve been there) before that there is a less expensive part of the store. After that, we went into the less expensive part of the store where I bought a pair of earrings (made with a black cora resin) and a matching necklace. The less expensive jewelry has lasted over the years and still looks beautiful. As for the expensive rings, they got dull and eventually the finish came off. I sent one of them back once and they fixed it but said that they are very delicate and you must remove them each time you wash your hands. My husband did that with his, and lost it! I continued to wear mine until the finish came off again (took about 3 months) Worth the big bucks? Definitely not. If you want a souvenir, hold out for the less expensive room, buy something that is made there (they have other stuff they get from elsewhere that is cheap and doesn’t hold up – stay away from that), then leave and consider yourself lucky that you didn’t get ripped off!

I have been to many of the other sights offered by this company. They were a bit pushy but not to bad. The experiences were over all enjoyable.
But going to the design center for the tour was supposed to be fun, and in the beginning it was. After the tour through the show room (where the sales lady was nice and only a bit pushy) we went down stairs where they have the pearls and the more reasonable prices stuff for the average person. I went with My Mother and Aunt and we were interested in getting more pearls for the Pearl cage necklaces we all already owned. We all picked out our Oysters and we all ended up with twins after my Mom Got a second Oyster.
The sales ladies both started doing their sales thing and got busy trying to get us to buy Jewelry. The Lady helping Me started to walk away with my pearls to drill them and I told her NO! While the lady Helping my Mom And Aunt was finishing up drilling theirs. She had not even told them what she was doing. They thought she was polishing them. We had went there for peals to put in cages so she ruined the great pearls they had gotten, and the sales ladies made Us feel like Idiots for not wanting them drilled. My Mom and Aunt both ended up paying for a product they did not want. (I thought we should have walked out right there but they were more polite then the sale ladies and paid for the product that the Ladies had Ruined) The sales ladies kept telling us it was better because if you have them drilled later they can shatter, The point was we never wanted them drilled they were for cages. They then told us it was no big deal because the hole would not be viable in the cage. This is wrong it is very viable. We all left there feeling very wronged and did not feel that the Ladies cared at all about our feelings just making the Sale!!!
I will never recommend that any of my Future Guests go to do the tour at the design center.
(I only gave them 1 star because it would not let me give them 0)

So my girlfriend and I were waiting at the airport and stopped by the Maui Divers jewelry stand. My girlfriend reached into a bowl filled with coupons and we got a 50% discount to pick an oyster from a bowl and keep the pearl inside the oyster. Low and behold we picked a black pearl. The sales woman immediately said that the black pearl was the most rare (only 1% of people are lucky enough to get a black pearl). After the 50% coupon, the price for the pearl was about $ 8. So we decided to get a setting for the pearl, which was nice and cute (it was a silver hibiscus flower and the pearl was placed in the middle). The total was $ 65 out the door… not too bad.
The reason I gave such a low rating is because after we picked the setting the sales woman said that since it was our anniversary we get to pick another oyster. She brought out a different bowl filled with oysters. My girlfriend picked one oyster that had two black pearls… obviously to try to get us to buy a set of matching earrings. The sales woman said this was super rare blah blah blah. This took away my thrill of getting a unique experience. I realized that black pearls are not rare and the store must know exactly which oysters have certain colors and if they have more than one pearl inside. This company is NOT a scam. Personally, I think this would be a great thing to do for a young daughter or someone who is easily amused, to give her the thrill of finding a pearl and putting the memory in a setting.

I must say that I was pleasently surprised to see so many authentic Hawaiians working at Maui Divers Liona St. location. Maybe they need more Hawaiians at their Alamoana store. I would have given Maui Divers their much deserved 5-​stars had I not had such an awful experience at their Alamoana location which clearly caters to everyone but locals. Thankfully that bad experience was made better by visiting the Liona St. location where we purchased some exceptionally beautiful pieces. One of the items I had seen at the Alamoana location was not available at the showroom but that did not stop the Liona St. staff from going above and beyond and having the piece made right on the spot. Mahalo nui Liona St. Staff!

Came here with my family on vacation to pick up our to go hawaii card. Biggest mistake is going to a jewelry store with my mom. i swear we were in here for over 3 hrs — plus that’s not including the other maui diver stores on the island we had to stop at. The only thing i can remember is they got me drunk off that pink punch, and I was making it rain in that store.
This is why I don’t like going on family vacations because my family has a problem shopping, and if I didn’t have to go to walmart I’m sure my mom would still be in the damn store.

So I was in this tour of the Maui Divers Jewelry while we were on our vacation in Hawaii and next thing I know I was paying a little over $ 600 for a Pearl ring for my wife. Huh!!! Let me back up a little bit (Rewind). So the day started off as my wife tells me we got a free breakfast and they are picking us up in an hour. I’m sure she said more than that but all I heard was «free breakfast».
One hour past. I’m in a bus full of people and I’m thinking this is going to be a big breakfast because there were lots of people here. Soon as we arrived it was one of those Vacation Timeshare presentations with a free breakfast and after you eat you’re free to go but before they take you back to your hotel there was this tour you have to take, hence the Maui Diver Jewelry tour.
It was cool, they show you how they make coral jewelry and all, but my favorite was the Guava Mimosa they serve while you look at the jewelry. So after reading Kasey F’s review maybe that did lower my «spending inhibitions», because next thing I know I was buying my wife a Pearl ring and my daughter a Coral necklace. MAN I’VE BEEN HAD! Was my wife in on it?!
In all honesty I don’t really care if my wife was in on it or not (I’m sure not), I would have bought her a diamond ring if she asked me to. Maui Divers have some of the most beautiful Hawaiian jewelries I’ve seen and I’m glad I was able to get it for the two women of my life.

The tour of the Maui Divers Jewelry design center is very interesting, but probably only if you’re a lady who likes jewelry. which I am. :)
The tour itself consists of a guy talking for about 5 minutes, a 15 minute video, then a tour (with a guide) of all the rooms with windows so you can actually see the employees making jewelry. After that you’re shown out to the jewelry showroom where they offer complimentary champagne (to lower your spending inhibitions, I’m sure) and juice. A salesperson immediately greets you and follows you around the room, where there are beautiful displays of all the jewels made from coral, other gemstones, and pearls. It’s all very expensive, with the cheapest piece being about $ 175.and they have jewelry there as much as 6k.
HERE’S THE SECRET: While you’re getting suckered into buying an expensive piece of unique jewelry (with a lifetime warranty!) what they don’t tell you is that if you just walk downstairs you’ll find another showroom (which they call the ‘gift shop’) that has MORE beautiful jewelry, except the pieces are about $ 20 – 40 each! So instead of spending an hour on the top floor like I did, just grab a glass of champagne and glance around for a couple of minutes. then go purchase something downstairs!